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About Our Organization

About Our Organization. Our Vision. “ India Post’s Products and Services will be the customer’s first choice ” - What does this mean to us?. Our Mission. To sustain its position as the largest postal network in the world touching the lives of every citizen in the country.

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About Our Organization

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  1. About Our Organization

  2. Our Vision “India Post’s Products and Services will be the customer’s first choice” - What does this mean to us?

  3. Our Mission • To sustain its position as the largest postal network in the world touching the lives of every citizen in the country. • To provide mail parcel, money transfer, banking, insurance and retail services with speed and reliability. • To provide services to the customers on value-for-money basis. • To ensure that the employees are proud to be its main strength and serve its customers with a human touch. • To continue to deliver social security services and to enable last mile connectivity as a Government of India platform

  4. Organization structure

  5. Operational network GPO and SP , CSD may report to PMG if located in regional HQ

  6. Spread of POs

  7. Annual Report and need for Revenue augmentation • What is Annual Report?…. • Where it is available ? • What is the purpose of it? • What is the importance of AR ?

  8. Annual Report - contents • An Overview • Organizational Structure • Postal & Mail Operations • Project Arrow

  9. Annual Report - contents • Business Development and Marketing • Financial Services • Insurance • Philately

  10. Annual Report - contents • International Business and Cooperation • IT Modernization Project • Human Resource Development • Financial Management • Vigilance Administration

  11. Annual Report - contents • Public Grievances • Gender Issues • Facilities for Differently-Abled Employees • Issues of General Importance • Development activities in North Eastern Region

  12. What is in it for me….. 1. Human resource management 2. Financial management 3. Public grievances 4. Performance evaluation report

  13. Human Resource Development (HRD) • Ours is a service delivery Organization • It is in need of employees (work force) who are : a)Well informed and b)Responsive to customers

  14. HRD continued • Government has realized the importance of Human Resource. • Government is looking after the welfare and well being of the employees. • Go through the Revenue and Expenditure statement of the AR • A major portion of expenditure is incurred on ‘operations’ which includes salary/pension

  15. HRD continued • Each employee should retrospect himself or herself : • What are the facilities provided to me by the Government ? • What is my role ? • What are the expectations of the Govt/customer/colleagues from me ? • What is my responsibility ? • Am I contributing as per my role and responsibility ?

  16. HRD continued • How can I discharge my duty ? • Each employee has to own the department • My office, My department, My customer • Self motivation

  17. HRD continued • NEED FOR TRAINING: • Government has realized the potential of HR • Change needed in the scenario of IT enablement (India post IT project 2012)- computer literacy is essential for service delivery.

  18. HRD continued • It has felt the need for a focussed and well planned Training and development for Administrative, Operative and Financial personnel aimed at “change” acceptance • Department has evolved a training policy

  19. HRD continued • Training policy 2012 of Department of Posts. • Training for all at entry level • Three Mid Career Development Programmes (MCDP) at specific intervals

  20. HRD continued • The objective is to make the employees aware of the latest changes, challenges and make them well equipped with the required knowledge, skill and attitude • To make them to serve the customers confidently in a responsive and responsible way with a human touch

  21. HRD continued • Training infrastructure : The following training institutes will take care of the training needs. • RAKNPA (Rafi Ahmed Kidwai National Postal Academy) for higher managerial cadres. • Postal Training Centres: 6 PTCs for operative and inspector cadres. • PTCs at Darbhanga, Guwahati, Madurai, Mysore, Saharanpur and Vadodara .

  22. HRD continued • W C T C : 270 Workplace Computer Training Centres at Circles including 5 Zonal Training Centres of Postal Accounts wing. • 90479 officials were trained under various programmes during the year 2013-14 (including GDS) –

  23. New Initiatives (HRD) • To give exposure about • international postal system and • to provide opportunity for interacting with the officials of other postal administration • many Group C Officials including Postmasters were deputed for training at APPC, Bangkok

  24. Financial Health Of DOP

  25. Financial Health Of The Department 2013-14

  26. Financial performance year-over-year

  27. Revenue and Expenditure - Revenue

  28. Distribution of revenue among products Chart shows percentage distribution of revenue among various products for the year 2013-14

  29. Revenue and expenditure - Expenditure

  30. Overall growth in revenue of DOP over five year period

  31. Cost of operations in DOP over the years

  32. Deficit in DOP – Results of efforts to bridge gap

  33. Growth in speed post revenue

  34. Growth in Business Post revenue

  35. Growth in revenue from Savings bank business

  36. Let us introspect • What is the need of hour today? • Decrease the operational cost-Is it possible? • Never • Increase the revenue-Yes possible • But how?

  37. Mail traffic – unregistered mail

  38. Mail traffic – registered and premium

  39. Savings Bank Scheme

  40. Savings Bank & Certificates

  41. Savings Bank Scheme

  42. Remuneration from Savings Bank/SC Amount in Crores

  43. PLI/RPLI performance for the year 2012-13

  44. Growth in insurance business (volume)

  45. Revenue growth in PLI(Flat rate return)

  46. Personnel Strength as on 31/03/2013

  47. Group exercise on Annual report Trainees to download the annual reports from the India Post Site and to carry out the following exercise • Group 1: Study the increase or decrease in the number of POs and share of urban/rural • Group 2: Increase/decrease in traffic in regdand unregd mails • Group 3: Increase/decrease in traffic in premium products • Group 4: Increase/decrease in the number of SB and RD accounts • Group 5: Increase/decrease in the number of TD, MIS and SCS accounts

  48. Group exercise on Annual report • Group 6: List the new services introduced • Group 7: Plot the increase or decrease in revenue from sale of stamps and revenue realised in cash • Group 8: Increase/decrease in remuneration from savings bank/certificate operations • Group 9: Increase/decrease in the expenditure on operations • Group 10: Increase/decrease in the commission earned on money orders and Indian and Postal orders

  49. Our strategy • Our strategy of achieving vision is through two phases of development • First phase • Modernise Postal network, Post offices, mail offices and core operations • Develop initiatives for modernising and expanding the core business to meet customer expectations • Second phase • To implement the initiatives developed in the first phase • To achieve best in class customer service

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