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About Our Organization. Our Vision. “ India Post’s Products and Services will be the customer’s first choice ” - What does this mean to us?. Our Mission. To sustain its position as the largest postal network in the world touching the lives of every citizen in the country.
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Our Vision “India Post’s Products and Services will be the customer’s first choice” - What does this mean to us?
Our Mission • To sustain its position as the largest postal network in the world touching the lives of every citizen in the country. • To provide mail parcel, money transfer, banking, insurance and retail services with speed and reliability. • To provide services to the customers on value-for-money basis. • To ensure that the employees are proud to be its main strength and serve its customers with a human touch. • To continue to deliver social security services and to enable last mile connectivity as a Government of India platform
At the Directorate DDG CP reports to DG Posts for Corporate planning and Member Planning for Postal Operations
Operational network GPO and CSD may report to CPMG/ or RPMG depending on the location of the unit
Annual Report and need for Revenue augmentation • What is Annual Report?…. • Where it is available ? • What is the purpose of it? • What is the importance of AR ?
AR - contents • An Overview • Organizational Structure • Postal & Mail Operations • Project Arrow
AR - contents • Business Development and Marketing • Financial Services • Insurance • Philately
AR - contents • International Business and Cooperation • IT Modernization Project • Human Resource Development • Financial Management • Vigilance Administration
AR - contents • Public Grievances • Gender Issues • Facilities for Differently-Abled Employees • Issues of General Importance • Development activities in North Eastern Region
What is in it for me….. 1. Human resource management 2. Financial management 3. Public grievances 4. Performance evaluation report
Human Resource Development (HRD) • Ours is a service delivery Organization • It is in need of employees (work force) who are : a)Well informed and b)Responsive to customers
HRD continued • Government has realized the importance of Human Resource. • Government is looking after the welfare and well being of the employees. • Go through the Revenue and Expenditure statement of the AR • A major portion of expenditure is incurred on ‘operations’ which includes salary/pension
HRD continued • Each employee should retrospect himself or herself : • What are the facilities provided to me by the Government ? • What is my role ? • What are the expectations of the Govt/customer/colleagues from me ? • What is my responsibility ? • Am I contributing as per my role and responsibility ?
HRD continued • How can I discharge my duty ? • Each employee has to own the department • My office, My department, My customer • Self motivation
HRD continued • NEED FOR TRAINING: • Government has realized the potential of HR • Change needed in the scenario of IT enablement (India post IT project 2012)- computer literacy is essential for service delivery.
HRD continued • It has felt the need for a focussed and well planned Training and development for Administrative, Operative and Financial personnel aimed at “change” acceptance • Department has evolved a training policy
HRD continued • Department Training policy 2012 of Government of India • Training for all at entry level • Three Mid Career Development Programmes (MCDP) at specific intervals
HRD continued • The objective is to make the employees aware of the latest changes, challenges and make them well equipped with the required knowledge, skill and attitude • To make them to serve the customers confidently in a responsive and responsible way with a human touch
HRD continued • Training infrastructure : The following training institutes will take care of the training needs. • RAKNPA (Rafi Ahmed Kidwai National Postal Academy) for higher managerial cadres. • Postal Training Centres: PTCs at Darbhanga, Guwahati, Madurai, Mysore, Saharanpur, Vadodara – for operative and inspector cadres.
HRD continued • W C T C : 270 Workplace Computer Training Centres at Circles including 5 Zonal Training Centres of Postal Accounts wing. • 48,600 officials were trained under various programmes during on 1.12.2012 (including GDS)
New Initiatives (HRD) • To give exposure about international postal system and to provide opportunity for interacting with the officials of other postal administration many Group C Officials including Postmasters were deputed for training at APPC, Bangkok
Financial Health of Department Amount in Crores YRM, PTC, Mys-10
Let us introspect • What is the need of hour today? • Decrease the operational cost-Is it possible? • It will affect operational efficiency • Increase the revenue-Yes possible • But how?
Remuneration from Savings Bank/SC Amount in Crores YRM, PTC, Mys-10
Group exercise on Annual report Trainees to download the annual reports from the India Post Site and to carry out the following exercise • Group 1: Study the increase or decrease in the number of POs and share of urban/rural • Group 2: Increase/decrease in traffic in regdand unregd mails • Group 3: Increase/decrease in traffic in premium products • Group 4: Increase/decrease in the number of SB and RD accounts • Group 5: Increase/decrease in the number of TD, MIS and SCS accounts
Group exercise on Annual report • Group 6: List the new services introduced • Group 7: Plot the increase or decrease in revenue from sale of stamps and revenue realised in cash • Group 8: Increase/decrease in remuneration from savings bank/certificate operations • Group 9: Increase/decrease in the expenditure on operations • Group 10: Increase/decrease in the commission earned on money orders and Indian and Postal orders