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IT Enabled Services In the elite league. IT Enabled Services. India - An Overview Market and Growth Potential Players Opportunities Why India? Contact in India. India - An Introduction. Population States/UTs Geographical Area Languages recognised Business language

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slide1

IT Enabled Services

In the elite league

slide2

IT Enabled Services

  • India - An Overview
  • Market and Growth Potential
  • Players
  • Opportunities
  • Why India?
  • Contact in India
slide3

India - An Introduction

  • Population
  • States/UTs
  • Geographical Area
  • Languages recognised
  • Business language
  • Per Capita Income**
  • GDP**

Over 1 bn

35

3.3 mn sq kms

22

English

US$ 534

US$ 650 bn

**(at factor cost & at current prices)

1USD=43.54 INR (as on July 4, 2005)

Source:CSO Statistics

slide4

India - Fast pace Growth

  • Largest democracy
  • 4th largest economy by PPP index
  • 6th largest energy consumer
  • ForEx reserves skyrocket from US$ 42 bn (2001) to

USD 133 bn (February, 2005)

  • GDP growth to continue between 6-8%
  • 3rd largest economy by 2050: Goldman Sachs
  • Leading in IT & BPO
  • Oil & Gas and Biotechnology sunrise industries
slide5

India - Leading the world

  • Hero Honda - largest manufacturer of motorcycles
  • Moser Baer - among the top three media manufacturers

in the world

  • Pharmaceutical Industry - 4th largest in world
  • Walmart, GAP, Hilfiger sources more than

USD 1bn worth apparel from India

  • 100 Fortune 500 have set R&D facilities in India

including GE, Delphi, Eli Lilly, HP, Heinz and Daimler

Chrysler

slide6

IT Enabled Services

  • India - An Overview
  • Market and Growth Potential
  • Players
  • Opportunities
  • Why India?
  • Contact in India
slide7

IT Enabled Services

  • Market Size

2002-03 US$ 2.3 billion

2003-04 US$ 3.6 billion

  • Growth 52%
  • Key driver of growth for Indian IT industry
slide8

IT and ITeS Market

2.4% of GDP

2002 - 03

16% of exports

7% of GDP

2008

35% of exports

slide9

Segments in ITES-BPO Sector

  • Medical transcription
  • Legal database processing
  • Digital content development

or animation

  • Online education
  • Remote maintenance
  • Engineering and Design

Specialised-

Vertical specific

General

  • Contact centres
  • Telemarketing/pre-sales
  • Consumer care
  • Technical support
  • Back office operations
  • Data processing
slide10

BPO Services

  • Sales to grow
  • 2003 US$ 709 million
  • 2006 US$ 2572 million
  • CAGR 52%
  • Marketing to grow
  • 2003 US$ 609 million
  • 2006 US$ 2188 million
  • CAGR 62%

Source: International Data Corporation (IDC)

slide11

Changing Revenue Streams

Relative importance three years later

Current relative importance

slide12

IT Enabled Services

  • India - An Overview
  • Market and Growth Potential
  • Players
  • Opportunities
  • Why India?
  • Contact in India
slide13

Domestic ITES-BPO Service Providers

Wipro Spectramind

HCL Technologies BPO

EXL Services

Hinduja TMT

Sutherland Technologies

ICICI OneSource

Datamatics Technologies

Epicenter Technologies

Hero Mindmine

24/7 Customer

slide14

Global ITES-BPO Players

GE Capital International Services (GECIS)

ADP Wilco

IBM

Standard Chartered

Microsoft

HealthScribeIndia

AOL

e-Serve International Ltd

JP Morgan Chase

Dakshe-services PvtLtd.(a part of IBM)

Hughes BPO Services

eFunds

HSBC BPO unit

American Express

Dell

Hewlett Packard

Computer Associates

Deloitte Consulting

  • Oracle

CapMarkOverseas Processing India

slide15

IT Enabled Services

  • India - An Overview
  • Market and Growth Potential
  • Players
  • Opportunities
  • Why India?
  • Contact in India
slide16

Outsourcing Destination

  • Offering best combination of cost-quality-scalability
  • Global quality standards -Six sigma, COPC, ISO 9001
  • Healthy mix of MNCs and Indian companies
  • More than 210 companies registered with NASSCOM
slide17

BPO on the rise

Share of ITES-BPO sector in total revenues of India`s

IT software & services industry has increased

1998-99 6.5%

2003-04 29%

slide18

Grow with India

ITES-BPO sector

  • 2004 -05 ( Projected) US$ 5.1 billion

Growth of 40%

slide19

IT Enabled Services

  • India - An Overview
  • Market and Growth Potential
  • Players
  • Opportunities
  • Why India?
  • Contact in India
slide20

India Advantage

Low manpower

costs

Capitalise

on time zone

difference

Reliable

infrastructure

Low

real estate

costs

High quality

Vast pool of

knowledge

professionals

Prestigious

institutes

like IITs

Proficiency in

English

slide21

Competitive Cost

Manpower costs

70 - 80% lower

than

in US/UK

Source: Industry Sources, Merrill Lynch, 2003

slide22

Growing Knowledge Pool

Source: UN, Morgan Stanley

Source:IMD Competitiveness Yearbook 2003

slide23

India Competitiveness

Productivity

20%

higher

Quality

30%

higher

slide24

Central Policy Advantage

  • Tax breaks
  • Bandwidth sharing between multiple entities
  • Internet and IPLC connectivity on same LAN
  • Duty-free imports of capital goods
  • Income tax exemption on exports
  • Fast track approval for projects
  • Relaxation in regulations
  • 100% FDI in Call Centers
slide25

State Policy Advantage

  • Assignment of priority sector status
  • Cheap power and real estate
  • Concessions in taxes and various fees
  • Latest technology for infrastructure
  • Favourable legislation
  • IT parks
slide27

IT Enabled Services

  • India - An Overview
  • Market and Growth Potential
  • Players
  • Opportunities
  • Why India?
  • Contact in India
slide28

Contact in India

National Association of Software and Service Companies (NASSCOM)

International Youth CentreTeen Murti MargChanakyapuriNew Delhi - 110021Tel 91 11 23010199Fax 91 11 23015452 Email info@nasscom.org

slide29

Contact in India

MAIT

4th Floor, PHD HouseOpp. Asian Games VillageNew Delhi 110 016

Tel 26855487/26866976/26866976Fax 26851321Email mait@vsnl.com

slide30

Contact in India

Confederation of Indian Industry (CII)

249-F, Sector 18,

Udyog Vihar Phase IV

Gurgaon 122015

Tel 0091 124 5014060-67

Fax 0091 124 5014080/5013874

E mail s.ray@ciionline.org