Proven Frameworks

2. Proven Frameworks High performing organizations use proven frameworks to better understand context, plan, organize, implement and manage activity toward specific outcomes. These frameworks support strategy and point the way forward for leaders who manage by fact.

3. Preview • To guide the journey toward performance excellence we will use two frameworks: • Malcolm Baldridge model for performance Excellence (NIST) • Strategy Maps / Balanced Scorecard (Kaplan & Norton)

4. Proven Frameworks The Baldridge model for performance excellence has been studied and utilized by a wide range of organizations large and small. Its effectiveness has been researched and found to deliver value in triple digit multipliers.

5. Performance Excellence Measurement Analysis & Knowledge Management Leadership Results Baldridge model for performance excellence

6. Performance Excellence Organizational profile -Understand your organization -Know your strengths, vulnerabilities, and opportunities. -Know your competitors -Know your strategic challenges Measurement Analysis & Knowledge Management Leadership Results Baldridge model for performance excellence

7. Performance Excellence Measurement Analysis & Knowledge Management Why do we emphasize a focus on the customer? Leadership Results http://www.nist.gov/baldrige Baldridge model for performance excellence

8. Performance Excellence Organizational Profile Measurement Analysis & Knowledge Management Leadership Results Baldridge model for performance excellence

9. Proven Frameworks The same elements presented in the Baldridge model are used for strategic planning in a framework widely used by organizations across the globe. Initially known as Balanced Scorecard, it has evolved into the more flexible Strategy Maps framework. It is useful for comprehensive planning as well as for the exploration and identification of priorities

10. Strategy Map Long Term Shareholder Value Productivity Strategy Growth Strategy Improve Cost Structure Enhance Revenue Opportunity Enhance Customer Value Strategies to maximize shareholder value are examined through four perspectives. Customer Value Proposition Brand – Service - Price – Quality – Partnership- Functionality - Selection • Regulatory and Social Processes • Customer Management Processes • Operations Management Processes • Innovation Processes Supply Production Distribution Risk Mgmt. Selection Acquisition Retention Growth Opportunity ID R & D Design/Dev. Launch Environment Safety/health Community Culture Leadership Alignment Teamwork Strategy Maps/ Balanced Scorecard model by Kaplan & Norton

11. Strategy Map Long Term Shareholder Value Productivity Strategy Growth Strategy Improve Cost Structure Enhance Revenue Opportunity Enhance Customer Value Strategy Maps/ Balanced Scorecard model by Kaplan & Norton

12. Strategy Map Long Term Shareholder Value Productivity Strategy Growth Strategy Improve Cost Structure Enhance Revenue Opportunity Enhance Customer Value Customer Value Proposition Brand – Service - Price – Quality – Partnership- Functionality - Selection Strategy Maps/ Balanced Scorecard model by Kaplan & Norton

13. Strategy Map Long Term Shareholder Value Productivity Strategy Growth Strategy Improve Cost Structure Enhance Revenue Opportunity Enhance Customer Value Customer Value Proposition Brand – Service - Price – Quality – Partnership- Functionality - Selection Strategy Maps/ Balanced Scorecard model by Kaplan & Norton

14. Strategy Map Long Term Shareholder Value Productivity Strategy Growth Strategy Improve Cost Structure Enhance Revenue Opportunity Enhance Customer Value Customer Value Proposition Brand – Service - Price – Quality – Partnership- Functionality - Selection • Regulatory and Social Processes • Customer Management Processes • Operations Management Processes • Innovation Processes Supply Production Distribution Risk Mgmt. Selection Acquisition Retention Growth Opportunity ID R & D Design/Dev. Launch Environment Safety/health Community Strategy Maps/ Balanced Scorecard model by Kaplan & Norton

15. Strategy Map Long Term Shareholder Value Productivity Strategy Growth Strategy Improve Cost Structure Enhance Revenue Opportunity Enhance Customer Value Customer Value Proposition Brand – Service - Price – Quality – Partnership- Functionality - Selection • Regulatory and Social Processes • Customer Management Processes • Operations Management Processes • Innovation Processes Supply Production Distribution Risk Mgmt. Selection Acquisition Retention Growth Opportunity ID R & D Design/Dev. Launch Environment Safety/health Community Culture Leadership Alignment Teamwork Strategy Maps/ Balanced Scorecard model by Kaplan & Norton

16. Strategy Map Long Term Shareholder Value Productivity Strategy Growth Strategy Improve Cost Structure Enhance Revenue Opportunity Enhance Customer Value Customer Value Proposition Brand – Service - Price – Quality – Partnership- Functionality - Selection • Regulatory and Social Processes • Customer Management Processes • Operations Management Processes • Innovation Processes Supply Production Distribution Risk Mgmt. Selection Acquisition Retention Growth Opportunity ID R & D Design/Dev. Launch Environment Safety/health Community Culture Leadership Alignment Teamwork Strategy Maps/ Balanced Scorecard model by Kaplan & Norton

17. Customer Perspective

18. A Way Forward

19. Map your Strategy Map for Performance Excellence Measurement Analysis & Knowledge Management Leadership Results Baldridge model for performance excellence

20. Much Success in Your Journey Toward Performance Excellence