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WELCOME TO LEAN GOVERNMENT Colin Cram Marc1 Ltd colin.cram@talktalk Tel: 01457 868107

WELCOME TO LEAN GOVERNMENT Colin Cram Marc1 Ltd colin.cram@talktalk.net Tel: 01457 868107 Mobile: 075251 49611 www.marc1ltd.com. DOMESTIC ARRANGEMENTS. No Fire Alarm Planned Toilets Refreshments Master classes Stands Evaluation Forms Slides: on Public Service Web-site

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WELCOME TO LEAN GOVERNMENT Colin Cram Marc1 Ltd colin.cram@talktalk Tel: 01457 868107

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  1. WELCOME TO • LEAN GOVERNMENT • Colin Cram • Marc1 Ltd • colin.cram@talktalk.net • Tel: 01457 868107 • Mobile: 075251 49611 • www.marc1ltd.com

  2. DOMESTIC ARRANGEMENTS • No Fire Alarm Planned • Toilets • Refreshments • Master classes • Stands • Evaluation Forms • Slides: on Public Service Web-site • Please Read Speaker Biographies • Mobile Phones • Please be Prompt

  3. STRUCTURE OF THE DAY 0920: Conference Start/Plenary 1045: Master Class Session 1 1130: Coffee 1215: Master Class Session 2 1300: Lunch 1400: Master Class Session 3 1450: Plenary 1655: Q and A 1705: Chair’s Closing Address 1710: Conference Close

  4. TOPICS • Efficiency and Reform: The Context for Lean • What is Lean? • Sustainable Efficiency • Public Services: Lean by Design • Using Quality to do More for Less • Practical Application of Lean • Lean in the NHS • How Can Lean Enhance Public Services? • Applying Lean Thinking to Local Government Services

  5. SPEAKERS • Tristan Chapman, Programme Lead at the Cabinet Office • Prof Zoe Radnor, Warwick Business School • John Telling, Director, MITIE • David Godber, Deputy CX Design Council • Simon Feary, CX Chartered Quality Institute • Alison McDonald, P and I Deputy Director Pacesetter, HM Revenue and Customs • Prof Bernard Crump, CX NHS Institute for Innovation and Improvement • Ian Frost, CIPFA • Doug Maclean, SOCITM Consulting Manager

  6. THANKYOU • Speakers • Sponsors • Public Servant, Editor David Allaby • PSCA International • Katie Jones, Helen Atherton, Jane McKenzie And to You – the Delegates!

  7. USEFUL LINKS • http://www.ogc.gov.uk/procurement_public_spending.asp • https://rapidgateway.rapidintel.com/ • Twitter #Lean2010 • www.publicserviceevents.co.uk • http://www.publicservice.co.uk/

  8. HAVE A GREAT DAY!

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