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Interpersonal Communications

Interpersonal Communications. Lesson 16. Overview. Process of Communication Types of Communication Barriers to Communication Organizational Communication. Communication Process. Sender. Message. Feedback. Receiver. Sender Responsibilities. Determine the purpose of the message

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Interpersonal Communications

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  1. Interpersonal Communications Lesson 16

  2. Overview • Process of Communication • Types of Communication • Barriers to Communication • Organizational Communication

  3. Communication Process Sender Message Feedback Receiver

  4. Sender Responsibilities • Determine the purpose of the message • Analyze the point of view of the receiver • Choose the medium to get the message across (Symbol)

  5. Examples of Messages or Symbols • Words, pictures, music, facial expressions • Oral or visual tools used to transmit the sender’s message

  6. Receiver Responsibilities • Analyze the sender’s background and values to comprehend the message • Decode the message

  7. Feedback • Ensures accuracy (mutual understanding) • It’s constant • Takes various forms

  8. React to Feedback • Answer questions, analyze nonverbals, face-to-face; ensures receiver understood message • It is the critical link in the communication process VERY IMPORTANT!!!

  9. Types of Communication • Verbal - briefings, speeches, meetings • Nonverbal - body language

  10. Written Communication • Clarity is the key • Memos, letters • Use AF Tongue and Quill (Jun 97)

  11. Message Problems • Carry different concepts • Have various definitions • Includes body language

  12. Barriers to Effective Communication What are some?

  13. #1 BARRIERLack Of A Common Core Of Experience • Analyze the Receiver/Sender

  14. Abstractions Directions from Ned: “Go-on don there till ya see the tore up oak tree, the one my brother Earl hit with the pick-up, hang a ralph and keep drivin till you see the dead squirrel, just ran over it on my way to work, and take a larry…. Directions from APAS: “Walk 1.5 miles on Demerit Lane, take a right on Failure Blvd.. and first left on See ya Street, your bus home will be….

  15. Overuse Of Jargon TDY ROTC • Don’t be “Mr. Acronym” • Kills Communication • Know your audience!!! BAS AOR PCS BAH

  16. Status Can Be Stifling • Don’t be intimidated to express your ideas, and don’t intimidate others

  17. Emotions • Don’t let them interfere and send the wrong message

  18. OrganizationalCommunicationIt happens everyday

  19. Organizational Communication To Boss To Peers To Workers YOU

  20. Communication Downward • Exercise of authority Boss You

  21. “If the words of the command are not clear and distinct, if orders are not thoroughly understood, the general is to blame”“The Art of War”Sun Tzu

  22. Things to Remember... • Subordinates want their Supervisors to “KEEP THEM INFORMED” (Events, Policies, Changes, Almost Everything) • Clarity; K.I.S.S.

  23. Communication Upward • This is where many organizations fail Others You

  24. 3 Kinds of Upward Communication 1. Special Expert Information - information about how to perform a particular task - supervisors use info to design jobs and make work assignments

  25. 2. Feedback - information about the extent to which supervisors’ orders have been carried out 3. Warnings - information about problems subordinates encounter, especially when they involve or might influence other units of the organization

  26. Communication Laterally • The backbone of an organization ***Use your networking skills and develop your contacts (“buddies”) within other organizations***

  27. Informal Communication Networks • Compensates for weaknesses • Improve organizational decision making • Fosters innovative ideas

  28. 75% of your day is spent SPEAKING or LISTENING

  29. The Real Story A woman, wearing what looks like construction worker’s clothes and carrying a putty knife, was standing next to a black man in a $500 suit while riding a bus. They were talking in very loud voices. They were both next to a woman talking to a man with a baby in his lap. The red bus passed a yellow car before stopping in front of a school. The black man got off the bus to go to work.

  30. Communication Process • Sender (Source) • Message (Symbol) • Receiver • Feedback

  31. Types of Communication • Verbal- in meetings, discussions etc. • Non-verbal- body language • Written

  32. Barriers to Communication • Lack of a common core of experience • Abstractions • Jargon • Status • Emotions

  33. Organizational Communication • Tri-directional • Importance of each direction

  34. Communication is Everywhere!

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