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Online Appeals System for Lee County, NC: 2013 Revaluation Requirements

Introducing an online process for informal and formal tax appeals, user-friendly interface, ability to upload attachments, cost-effective solution with added security features. Follows the same format as traditional paper process, limited developmental time, and focuses the flowchart process.

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Online Appeals System for Lee County, NC: 2013 Revaluation Requirements

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  1. On Line Appeals Lee County, NC 2013- Revaluation

  2. Requirements • On line process for informal and formal appeals • User friendly • Ability to upload attachments • Acknowledge taxpayer’s submission • Similar format to the paper process • Cost effective • Captcha required for security • Limited time for development • Focussource

  3. Flowchart of process Revise Starting Page Data Entry Review Submitted

  4. Starting Page

  5. Data Entry

  6. Data Entry

  7. Review

  8. Review

  9. Revise

  10. Revise

  11. Submitted

  12. Submitted

  13. ON- LINE APPEALS INFORMAL 31,300 parcels total 1,758 informal appeals (5.6% appeal rate) 101 appeals filed online (5.7% online) FORMAL 364 formal appeals (20.7% of informals or 1.2% of total) 79 appeals filed online (21.7% online) Once informal appeals were completed, the on-line process was converted to formal appeals to the Board of E&R

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