Club Operations Workshop. Bethany Tory, Chief Operating Officer Norm Proft, Member Services Director Amy Levac, Member Services Representative Maha Yammine, Member Services Assistant. Today’s agenda . Meet your neighbour Engagement on Strategic Plan Imperative: Delivery Capacity
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Bethany Tory, Chief Operating Officer
Norm Proft, Member Services Director
Amy Levac, Member Services Representative
Maha Yammine, Member Services Assistant
Excerpt from the Skate Canada Strategic Plan – Delivery Capacity:
“Most importantly, it is necessary that this foundation is built through consultation, engagement and collaboration, not only at the beginning while discerning requirements and identifying gaps, but throughout the process. Attention will be paid to frequent and relevant interactions to set direction, affirm understanding, and redirect as necessary.”
Enhancing delivery through organizational innovation, continuous improvements of infrastructure and technology as well as education and support of delivery stakeholders.