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USE CASE INDEX UPDATE 2014

USE CASE INDEX UPDATE 2014. FEBRUARY 2014. Use Case Index Employee Engagement Strategic Alignment / Corporate Communications Projects & Teams HR & Talent Management Marketing Effectiveness IT: Technology Management & Support Sales Effectiveness Product Development & Management

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USE CASE INDEX UPDATE 2014

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  1. USE CASE INDEXUPDATE 2014 FEBRUARY 2014

  2. Use Case Index Employee Engagement Strategic Alignment / Corporate Communications Projects & Teams HR & Talent Management Marketing Effectiveness IT: Technology Management & Support Sales Effectiveness Product Development & Management Separate Deck Channel & Partner Management Jive for Higher Education Customer Service Emergency Preparation, Response

  3. EMPLOYEE ENGAGEMENT

  4. Employee Onboarding New hires complete onboarding activities, get help on new-hire checklists from subject expertsor peers Discover and join team, departmental, and divisional networks via Jive’s onboarding feature Search for people, groups via mobile devices and Jive for MS Outlook Configure onboarding quests, rules, terminology. Use best practice rules to identify behavior Use Jive Business Analytics to track onboarding progress, demographics • 23% time to onboard new hires * Top 3 Global Business Consulting Firm survey Jive customers Dec 2012

  5. Employee DirectoryTap Talent in Your Network Powerful people search, integrated profile – desktop and mobile! View, add Endorsements Find connections in common Get context in the org chart Feature your best work Share current status and personal blog Showcases recent outcomes and areas of work Admin control to highlight what matters most • 34% time to find experts and answers * Top 3 Global Business Consulting Firm survey Jive customers Dec 2012

  6. Expertise Location Discover expertise, recommended people, content or places based on your activity Tailored search results based on activity uncover relevant expertise Extended profile shows expertise, org chart Subscribe to a person’s activity stream or @ mention colleagues, groups, content Search for, create and comment via mobile devices, Jive for MS Outlook • 34% time to find experts and answers * Top 3 Global Business Consulting Firm survey Jive customers Dec 2012

  7. Employee Dashboard Personalized and Mobile

  8. Rewards& Recognition Feature members or quickly see community and team leaders Give “props” or thank members Earn points, badges while getting work done, correctly answering questions Complete missions or team competitions to achieve business goals Enable reward store 39% surveyed members contribute 75% report positive effect on reputation

  9. “Work Out Loud”Transparent Collaboration, Communication Employees get work done on projects in open or private work groups Create, reply to questions, blog posts, discussions, status updates, documents via email or MS Office w/real time updates online Convert email threads to project discussions to continue the conversation transparently – inviting wider participation – with original engagement still possible in email Use blog posts to update team, department, or enterprise on project status Integrate CRM, CMS, email, instant messaging, mobile and more in a way that makes it easy to collaborate in online group • 15% Employee Productivity • 16% Time in Meetings • 21% Unproductive Email Load * Top 3 Global Business Consulting Firm survey Jive customers Dec 2012

  10. STRATEGIC ALIGNMENT & CORPORATE COMMUNICATIONS

  11. Executive and Corporate CommunicationsStrategic Alignment Improve strategic alignment through all levels of company Communicate company strategy Augment all-hands meetings with strategy messaging Engage employees, “Ask our Execs” Publish announcements, company calendars & events • 10% Employee Satisfaction • £250,000 in savings 1ST year communication, collaboration costs

  12. Executive and Corporate CommunicationsKnow what’s working with Impact Metrics The read-receipt, on steroids Know if your message is getting through Measurable impact Identify top people who refer your message to others Gauge organizational alignment and sentiment Metrics on content beyond docs, files, and blogs requires connection to a cloud service.

  13. Corporate NewsOnline Newsletter Corp Communications online “newsletter” or destination to feature news, wins, people Home page layout with mix of automatic or manually curated content • Industry Award Winning • $38K / yr saved thru Jive’s development-free platform • Employee engagement • (90% active employees / daily) PGI Case Study http://bit.ly/1fUvhgS

  14. Internal Communications CollaborationWriting a Timely Article Discuss schedules, content, concerns in open or private work groups Update team and managers with project status dashboard and blog posts Co-author communications in real time on MS Office or wiki-style documents Draft blog posts and rich media content for input and legal approval before publishing • 28% Faster content development cycles • 16% Time spent in meetings * Top 3 Global Business Consulting Firm survey Jive customers Dec 2012

  15. Self-Managed Home Pages For Any Department

  16. Measure Enterprise AlignmentTrack, Improve Progress Behavioral insights Measure key actions Track, improve alignment Measure onboarding and organizational intelligence

  17. Emergency Preparation & Response • Preparation – Share info to prepare staff in the event of power failures, transit disruptions, travel advisories/restrictions or natural disasters • Crisis Connection - Connect employees around the globe to emergency relief, aid and information in times of crisis • Employee Giving - Organize employee giving for disaster aid efforts • “New way to work” already culturally ingrained. During Japanese tsunami employees could: • Locate emergency resources • Report “I’m safe!” and feel connected • Work, discuss issues

  18. Health & Safety Dedicated space to post best practices, training, projects, tips and compliance items Use discussions, polls and ideas to crowd source feedback, HSE improvements/innovation Use videos to post short tutorials on protocols, compliance tips Use events to promote programs, certifications, key milestones

  19. Reorganization /Mergers & Acquisitions Dedicated program-based place focused on organization change communications and leadership messages For M&A’s, include cultural on-boarding; align employees, increase engagement, reduce attrition • 20% Executive Communication • 7.5% Productivity • 1.2% value

  20. PROJECTS AND TEAMS

  21. Project ManagementProject Collaboration, Project Communication, Action/Decision Tracking Discuss deliverables, timelines, meeting agendas Assign and track action items Co-author in real-time in MS Office and wiki-style documents Resolve issues with team members Use project management systems, systems of record, CMS, etc. via Jive !Apps to interact with information, processes from Jive • 15% Employee Productivity • 16% Time in Meetings • 21% Unproductive Email Load * Top 3 Global Business Consulting Firm survey Jive customers Dec 2012

  22. Cross-Functional Outcome-FocusedTeam Collaboration Search for content, create and comment via mobile devices Update team, managers with project status dashboard and blog posts Upload reports, discuss campaigns, concerns and solutions in open or private work groups with internal and external partners Pull in data from your CRM or marketing automation tools to optimize campaigns in a marketing virtual “war room” Track decisions, actions and outcomes • 30% Bid and Proposal Time • 50% Time to Locate Experts, Answers

  23. Best Practice, Communities of Practice (CoP)Drive Best Practice Sharing on Practices / Skills Employees organize, share expertise, identify emerging best practices Create, comment via mobile devices, Jive for MS Outlook. Use Jive Anywhere to integrate web content / application data SME’s mark “Official” documents or “right answer”. Best practices propagate via personal subscriptions, search, activity streams, and recommendations Procedures, testing scripts, methodology, frameworks, more are uploaded to Jive and stored in Jive, Box, Google Drive, or SharePoint • 80% improved knowledge of others, BUs beyond workgroup • 79% employee connectedness • 71% employee satisfaction * Top 3 Global Business Consulting Firm survey Jive customers Dec 2012

  24. HR and TALENT MANAGEMENT

  25. HR Home & Help On board new employees Centralize benefits & wellness information, enrollment Improve employee engagement Drive community involvement HR help desk, call deflection Employees ask and answer questions, share experiences on non-confidential topics (moderation by HR professionals) • 70% Help Desk Tickets Logged

  26. Training Take online self-paced, virtual training courses Ask, answer peer questions before, during and after instructor-led or self-paced classes Rate, like, share, and comment on training presentations, videos, documents providing feedback to training department Use Jive Present for offline, mobile training experience. Admins capture analytics on training completion • 23% time to onboard new hires * Top 3 Global Business Consulting Firm survey Jive customers Dec 2012

  27. Training lounges encourage knowledge sharing

  28. Affinity GroupsDrive Sharing, Relationships: Interest, Location, Affinity Joint affinity groups like health programs, runners clubs, geo based “office” softball leagues, local charity events, photography club, etc. Participate in topical conversations, develop trusted relationships across organizational silos Participate in content anywhere via mobile devices • 72% Employee Engagement • Stock photo fees thru employee crowd-sourcing (Photography group)

  29. Mentor Programand Reverse Mentoring Ask questions, share knowledge about products, career goals, technology, procedures, etc. Assign mentor relationships with mentees charged with “recording” tribal knowledge while coaching mentors on how to use digital tools in the flow of work Search information stored in systems of record, CMS, KM systems with Jive Anywhere Find, create, comment via mobile devices, Jive for MS Outlook • 80% improved knowledge of others, BUs beyond workgroup • 79% employee connectedness • 23% time to onboard new employees

  30. MARKETING EFFECTIVENESS

  31. Marketing PortalTeam Collaboration, Content Development Single destination for official programs like PR and news, announcements, branding materials, competitive intelligence, collateral or campaigns Collaborate with colleagues on product white papers, playbooks, sales / channel tools, news/PR • 28% faster content development * Top 3 Global Business Consulting Firm survey Jive customers Dec 2012

  32. Marketing Campaign Development Collaborate on campaigns or creative assets with external colleagues (agencies/partners) Use ideation to vote on creative options Integrate with Jive for Box, Google Drive to collaborate on branding materials or campaign strategies • 67% FTE • $8M Content Dev Costs over 3 yrs • Campaign Launch Time 6 weeks  2 days

  33. Virtual Events • Increase reach for in-person events at lower cost • Extend the reach and investment of in-person events by co-broadcasting on your Jive community. • Turn events into 24/7/365 training opportunities • Archive conference videos, discussions and documents on your Jive community increasing engagement and training opportunities any time from any device. 648 Virtual Attendees SixSigma MI Lean Project Analysis ‘Virtual’ Saved $230k Hard Savings - EMC

  34. Customer & Executive Advisory Councils Select customers are invited to participate in private advisory group Product managers actively solicit input via discussions or provide status updates on development progress Customers give feedback, participate in polls, vote on product roadmap ideas, give feedback, join product briefing events, view video replays Invited Executives discuss strategic vision and needs

  35. CustomerUser Groups User-led groups can organize, network, share knowledge, connect and support each other Locate local user groups, connect with peer experts Expand reputation by providing “correct answers”, sponsoring or speaking at local user group events Collaborate on user group meeting agenda or view notes, recordings post-event

  36. IT: TECHNOLOGY MANAGEMENT & SUPPORT

  37. ITPortal Rollout and support technology Manage employee support desk, drive case deflection Improve knowledgebase, FAQs and how-to guides Drive self help, employee-answered questions Manage technology projects Drive PMO best practices • 40% Help Desk Costs • 15% Phone Bridge Costs

  38. IT Employee Support Manage employee support desk, drive case deflection Publish FAQs, how-to guides Employees answer questions, gain reputation points for correct contributions SME’s answer questions, provide content, mark “official” answers “International Rollout of BYOD” Mobile Support SME BYOD Support Center • $3.6M Help Desk Costs • ~ Global Pharmaceutical

  39. Product Innovation- InternalSolution Development, Project Management, CoP Solution Development Innovation Jams Communities of Practice Product Management / Capabilities Project Management Manage technology projects • 80% Innovation Costs • 7.5% Productivity • 1.2% value

  40. Project ManagementIT Application Projects, Resort Programs, Department Projects Discuss deliverables, timelines, meeting agendas Assign and track action items Co-author in real-time in MS Office and wiki-style documents Resolve issues with team members Use project management systems, systems of record, CMS, etc. via Jive !Apps to interact with information, processes from Jive • 15% Employee Productivity • 16% Time in Meetings • 21% Unproductive Email Load * Top 3 Global Business Consulting Firm survey Jive customers Dec 2012

  41. Project ManagementOffice Key roles automatically subscribed to PMO place Employees choose to follow key individuals, places and content to get updates just in time PM Office invites members to collaborate on PMO methodology. Marks best practices “Official” PMO tracks content impact metrics, reach, and sentiment Official methodology stored in CMS integrated with Jive • 30% Bid and Proposal Development • 50% Locate Experts, Answers

  42. Engineering CollaborationSolution Development, Project Management, CoP Solution Development Innovation Jams Communities of Practice Product Management / Capabilities Project Management Manage technology projects • 80% Innovation Costs • 7.5% Productivity • 1.2% value

  43. Application DevelopmentAgile Development, Product Communication Communicate Short-term (Sprint) and Long Term (Product Road Map) Goals and mark discussions for action, decisions or final Standup/Scrum Follow Up - capture and co-edit scrum notes, propose ideas, invite stakeholders for input before next scrum Release management - collaborate on sprints or releases. Archive and start new to keep team focused on work at hand Issue management - integrate with Jira to keep full context of issues and bugs and use Jive to collaborate on resolution with full context Test plans - make test plans and results available to the wider team for faster bug scrubbing Gadget X2 Dev • 15% Employee Productivity • 16% Time in Meetings • 21% Unproductive Email Load * Top 3 Global Business Consulting Firm survey Jive customers Dec 2012

  44. Best Practice Sharing, CoPDrive Best Practice Sharing Focused on Practices / Skills Employees organize, share expertise, identify emerging best practices Create, comment via mobile devices, Jive for MS Outlook. Use Jive Anywhere to integrate web content / application data SME’s mark “Official” documents or “right answer”. Best practices propagate via personal subscriptions, search, activity streams, and recommendations Procedures, testing scripts, methodology, frameworks, more are uploaded to Jive and stored in Jive, Box, Google Drive, or SharePoint • 80% improved knowledge of others, BUs beyond workgroup • 79% employee connectedness • 71% employee satisfaction * Top 3 Global Business Consulting Firm survey Jive customers Dec 2012

  45. SALES EXECUTION

  46. Sales Portal One stop shop for new rep on-boarding, sales enablement, sales tools Leadership communications for global and regional sales alignment

  47. Deal Rooms 1-stop-shop for all critical people, data, and work from across systems Co-author and track changes to presentations, proposals, RFPs real time with MS Office Ask questions, find answers in Jive from within any web-based system, including CRM Manage the deal on the go! iPad, iPhone, Android, Blackberry - Search for people and content, create and comment • 30% Deal Cycle Time • 33% Win Rate • €10M Net Benefit

  48. Sales Execution Publish key sales materials Reduce time to train reps on product playbooks and campaigns Involve sales in campaign feedback Gain global and regional sales alignment Integrate with Salesforce or CRM • 50% Sales rep onboarding time • 30% Deal Cycle Time • 33% Win Rate • €10M Net Benefit

  49. Rep Onboarding & Enablement Marketing Managers • Get new reps trained fast on company, products and go-to- market campaigns • Track impact, read status, sentiment Sales Reps • Quick access to experts & best practices • Jive Present for offline training, content access • Mobile, anywhere access to training channels, campaign updates • 30% time to revenue attainment • 13% rep retention

  50. Customer / Account CollaborationExternal Collaboration Collaborate with customers on deals or projects Integrate back-end systems or other tools Bringing in feeds from other Jive instances or external sources

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