Conflict Resolution & Anger Management. Key Terms. Conflict Internal Conflict Interpersonal Conflict Intra-group Conflict Inter-group Conflict Conflict Resolution Skills Mediation Peer Mediation Adjudication. Solving Conflict. What Triggers Conflict?. Difference in: Beliefs Values
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Key Terms • Conflict • Internal Conflict • Interpersonal Conflict • Intra-group Conflict • Inter-group Conflict • Conflict Resolution Skills • Mediation • Peer Mediation • Adjudication
What Triggers Conflict? Difference in: • Beliefs • Values • Principles • Goals • **Remember E+R=W • You can control your R!
Conflict Resolution Skills • Put yourself in someone else’s shoes • Empathy • Having ‘staying power’ & open-mindedness • Patience and tolerance • Express yourself in a non-threatening way • Clear and direct messages • Come up with imaginative solutions • Creative thinking
Conflict Resolution Skills • Try to get a firm understanding of all the issues, not accepting things at face value, rather digging deeper • Critical thinking • Do not be aggressive, or shy away • Be assertive • Genuinely pay attention to what they are saying • Active listening
Anger Management Strategies • What do you do? • Determine the cause • Use relaxation techniques • Avoid triggering conflict/“picking a fight” • Keep your feelings in check: Make peace with the past Don’t take things personally Put yourself in their shoes Get professional help Stop blaming yourself Deal with your feelings
A Third Party Resolution Mediation Adjudication A professional or person of authority listens to both sides, asks both what the best solution is, and in the end the adjudicator makes the final decision Both parties agree to accept the adjudicators decision in advance • A trained person who builds mutual respect between two parties and encourages problem solving • *peer mediators are trained students in schools • There are 6 problem solving steps*
Cool off first!!! Peer Mediation
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