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Instrumented, interconnected, intelligence

Instrumented, interconnected, intelligence. Rob Pagura Territory Executive, IBM Mike Handes Social Business Innovation Lead, IBM. Challenges for local government IT. PRODUCTIVITY How can local government play its role in achieving whole of sector productivity gains

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Instrumented, interconnected, intelligence

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  1. Instrumented, interconnected, intelligence Rob PaguraTerritory Executive, IBM Mike Handes Social Business Innovation Lead, IBM

  2. Challenges for local government IT • PRODUCTIVITY • How can local government play its role in achieving whole of sector productivity gains • WORKFORCE AND STAFF ATTRACTION • How can we reposition local government as an employer of choice? • SOCIAL MEDIA DRIVING NEW SERVICE EXPECTATIONS FROM CITIZENS How can we leverage Web 2.0 to deliver faster, more convenient services in line with citizen expectations? CLIMATE CHANGE AND CARBON PRICING • How can local government understand the financial implications of carbon pricing and adopt mitigation strategies? EMERGENCY MANAGEMENT What role should local government play in emergency management and how should it be resourced? SHRINKING IT BUDGETS How can we address these issues while still reducing costs? Today’s imperative:IT can’t address these issues by doing the same thing better – we need new, Smarter approaches 2 2 Source: “Government 2020 and the perpetual collaboration mandate” IBM Institute for Business Value

  3. 3 big ideas to build one smarter planet Instrument the world's systems Interconnect them Make them intelligent • A billion transistors per human being on the planet • A trillion devices all giving off data – the ‘internet of things’ • New analytics tools assessing this ocean of data

  4. Smarter systems will help local government to… Leverage informationto make better decisions Anticipate problems to resolve them proactively Coordinate resources to operate effectively

  5. Moving from silos to systems Smart local government integrates and communicates beyond council

  6. Townsville is using its Smarter Cities Challenge grant to reduce its carbon footprint IBM Smarter Cities Challenge • $50 million of technology and services • 100 cities worldwide

  7. Taking shared services beyond council Managing back office and customer services through a single shared service, resulting in: • Procurements savings to date of $18 million • Pipeline of $250 million in identified future savings • Call waiting slashed from 12 minutes to 20 seconds • Over 90% of queries handled in one call Somerset County Council Taunton Deane Borough Council Avon and Somerset Police

  8. JUNIPER CASE STUDY TBA

  9. Mike Handes Social Business IBM Software Group Sydney, Australia +61 2 9354 8643 mhandes@au1.ibm.com

  10. More than 500 millionactive users • 50% of these users log in every day • Users spend 700 Billionminutesa month on Facebook • More than 30 billionpieces of content are shared a month • 140 Milliontweetsper day • 460,000 - Average number of new accounts per day • 6,939 - Current tweets per secondrecord, set 4 seconds after midnight in Japan on New Year’s Day • Every day, 2 Billionvideosare watched • 24 hours of videouploaded every minute • More video uploaded in 60 days than 3 major US networks created in 60 years

  11. Socialise from your site and Social Media sites Enable customers to get problems resolved quickly Drive innovation by supporting idea contribution Allow customers to provide feedback

  12. Democratization of Data - Citizen Mashup Kent County Council UK • Challenge: Empower the community by making government data accessible via a single platform in a format which can be personalized and shared • Solution: Pilot project to create a Catalog of feeds & mashups e.g. Mashup to research regional recycling performance and identify how to help Kent County Council recycle more • Benefit: 570+ feeds of government data available for creating customized mashups to put citizens in control Recycling Mashup Find a General Practitioner (Doctor) Mashup

  13. Smarter Planet – Recycling Mashup • Regional Performance • Helps citizens answer “How is my region doing in increasing recycling rates?” • Explore recycling data by region • View up to minute news on recycling • Built in 30 minutes • City Performance • Helps citizens answer “How can I improve my city’s household recycling?” • Find local recycling centres and what they recycle • Local news on city recycling performance • Built in 15 minutes

  14. IBM Software Group Centrelink is expanding the value of its Staff Portal with social software and mobile access “Services Oriented Collaboration (SOC)” 17

  15. IBM's Enterprise Social Business Platform – IBM Connections

  16. Overcoming Social Business OBSTACLES • Lot’s of hype • No context – “it’s what my kids do” • It’s not for business • Security, compliance… • There’s no real benefit • Purchased but not going to be used • Vision that quickly shows the broad value of social business • Identify salient business activities and drivers to make sale • Creates business scenarios that are meaningful to Government • Share existing visual demonstrations that show value • Build tangible business case • Provide foundation for adoption

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