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Connecting through Non-Verbal Communication. Prepared for UHS 2052 students at UTM Malaysia by: Siti Rokiah Siwok What is Nonverbal communication?. Nonverbal Communication.

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connecting through non verbal communication

Connecting through Non-Verbal Communication

Prepared for UHS 2052 students at UTM Malaysia by: SitiRokiahSiwok

nonverbal communication
Nonverbal Communication
  • Nonverbal communication includes all behaviors, attributes, or objects (except words) that communicate messages that have social meaning.
what do you think
What do you think?
  • Knapp and Hall found that most people rely more on nonverbal messages.
  • Nonverbal behaviors are 12-13 times more powerful in impact compared to the accompanying verbal message.
functions of nonverbal communication
Functions of Nonverbal Communication
  • Complementing verbal behavior
  • Repeating verbal behavior
  • Regulating verbal behavior
  • Substituting for verbal behavior
  • Deceiving
characteristics of nonverbal communication
Characteristics of nonverbal communication
  • Occurs constantly
  • Depends on context
  • More believable than verbal
  • A primary means of expression
  • Related to culture
  • Ambiguous, abstract and arbitrary
types of nonverbal communication
Types of Nonverbal Communication
  • Facial expression, body movement (kinesics)
  • Physical characteristics
  • Touch
  • Space
  • Time
  • Paralanguage
  • Silence
  • Smell
  • Artifacts
  • Environment
kinesics and oculesics
Kinesics and oculesics
  • Kinesics is sometimes called body language, is any movement fo the face or body that communicates a message.
  • ( Sieller and Beal, 2011, page 122)
  • Eye behavior (oculesics) is a subcategory of facial expressions. Oculesics includes any movements of the eyes.
eye behavior oculesics
45% of interaction time looking at eyes

We establish relationships with our eyes

Eye behavior (Dale Leathers in Sieler and Beall, 2011)

influences attitude change and persuasion

indicates degree of interest

expresses emotions

regulates interaction

indicates power and status

forms impressions in others

Eye Behavior - Oculesics
facial expressions
Facial management techniques





Facial Expressions
body movements categories
Body Movements Categories
  • Emblems
  • Illustrators
  • Regulators
  • Affect displays
  • Adaptors

Note: Some body movements may be classified under more than one category

physical characteristics
Physical Characteristics

Body type, attractiveness, height, weight, hair color, skin tone

What is the role of physical appearance in communication in our culture?

How does physical attractiveness influence communication?

touch haptics
Touch - Haptics
  • Functional – professional touch
  • Social – polite touch
  • Friendship – warmth touch
  • Love – intimacy touch
  • Sexual – arousal touch
space proxemics
Space - Proxemics
  • Proximity Zones
    • Intimate: 0-18”
    • Personal: 18” - 4’
    • Social: 4’-12’
    • Public: 12’ plus
  • Territoriality is an aspect of proxemics which explains the need for us to identify certain amount of space as our own. To declare our space we use objects such as books or pencils etc.
time chronemics
Time - Chronemics
  • Chronemics is the study of how people perceive, structure, and use time as communication
  • Chronemics includes, how we manage our time, time expectations related to other people and people’s approach to time.
  • Some people have these time approaches
    • Looking to the future
    • Living in the present
    • Longing for the past
paralanguage vocalics
We used more than the words themselves for interpretation of messages

Paralanguage or vocalics is the way people vocalise the words when they speak.

Vocalics include speech sounds, speech rate, accents, articulations, pronounciations, groans, yawns, counghs, laughter, crying and vocal fillers such as “um”, “aaa”, “you know” etc.

Paralanguage - Vocalics
paralanguage vocalics1
Paralanguage - Vocalics
  • The use of vocal fillers is usually through out the entire speech and is usually done without thinking by the speaker. It may reflect nervousness, a particular subculture or a personal habit.
  • Vocal fillers can influence our image
  • What role does silence play in communication?
  • How comfortable are we with silence in our culture?
  • Silence or vocal pauses are very powerful way to convey messages.
  • Vocal pauses or hesitations are shorter than silence. Silence refers to an extented period of time without sound.
smell olfactics
Smell - Olfactics
  • What about smell?
  • Does smell can be part of non-verbal communication?
  • Artifacts are personal adornments or possessions that communicate information about a person
  • Clothes, perfume, makeup, eyeglasses, hairstyles, beards, autos, etc.
  • Artifacts should be consistent with and reinforce our intended messages.
  • Psychological and physical surroundings in which communication occurs
  • Furniture, architectural design, lighting conditions, temperature, smell, colors, sounds of the location, and the attitudes and perceptions of the participants.
  • The best environment allows a speaker’s intended message to be delivered accurately.
interpreting nonverbal communication
Interpreting Nonverbal Communication

Why do we have such difficulty interpreting nonverbals?

  • Nonverbal cues have multiple meanings
  • Nonverbal cues are interdependent
  • Nonverbal cues are subtle
how do we improve our nonverbal communication effectiveness
How do we improve our nonverbal communication effectiveness?
  • Be observant of nonverbal messages
  • Don’t jump to conclusions
  • Use descriptive feedback
  • Practice self-monitoring
points to consider
Points to consider
  • If verbal and nonverbal contradict, people believe nonverbal: reflect and consider your nonverbal communication
  • If you are the audience: think of what your nonverbal communication says to the speaker
  • If your are the speaker: read your audience and adapt
  • Since so much communicative meaning is transmitted through nonverbal behaviors – consider the implication!
main references
Main References:
  • Seiler, W. J and Beall, M. L ( 2011). Communication. Making Connections ( 8thed). Boston: Pearson
  • Verderber, R. F., and Verderber, K.S. ( 2005). Communicate! (11th. Ed). Belmont, CA: Wadsworth.
  • Connecting through nonverbal communication slides. (2008). Allyn and Bacon powerpoint slides.