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Chapter 11: Advanced Personal Computers

Chapter 11 Objectives. 11.1 Give an overview of field, remote, and bench technician jobs 11.2 Explain safe lab procedure and tool use 11.3 Describe situations requiring replacement of computer components 11.4 Upgrade and configure personal computer components and peripherals 11.5 Identify and ap

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Chapter 11: Advanced Personal Computers

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    1. Chapter 11: Advanced Personal Computers IT Essentials: PC Hardware and Software v4.0 Cisco Networking Academy program IT Essentials: PC Hardware and Software v4.0 Chapter 11: Advanced Personal Computers Cisco Networking Academy program IT Essentials: PC Hardware and Software v4.0 Chapter 11: Advanced Personal Computers

    2. Chapter 11 Objectives 11.1 Give an overview of field, remote, and bench technician jobs 11.2 Explain safe lab procedure and tool use 11.3 Describe situations requiring replacement of computer components 11.4 Upgrade and configure personal computer components and peripherals 11.5 Identify and apply common preventive maintenance techniques for personal computer components 11.6 Troubleshoot personal computer components and peripherals Slide 3 – Chapter 11 Objectives Upon completion of this Chapter, students will be able to perform tasks related to: 11.1 Give an overview of field, remote, and bench technician jobs 11.2 Explain safe lab procedure and tool use 11.3 Describe situations requiring replacement of computer components 11.4 Upgrade and configure personal computer components and peripherals 11.5 Identify and apply common preventive maintenance techniques for personal computer components 11.6 Troubleshoot personal computer components and peripherals Slide 3 – Chapter 11 Objectives Upon completion of this Chapter, students will be able to perform tasks related to: 11.1 Give an overview of field, remote, and bench technician jobs 11.2 Explain safe lab procedure and tool use 11.3 Describe situations requiring replacement of computer components 11.4 Upgrade and configure personal computer components and peripherals 11.5 Identify and apply common preventive maintenance techniques for personal computer components 11.6 Troubleshoot personal computer components and peripherals

    3. Chapter 11 Worksheets and Labs 11.1 Worksheet: Job Opportunities 11.3.7 Worksheet: Research Computer Components 11.4.1 Lab: Install a NIC 11.4.3 Lab: Install Additional RAM 11.4.4 Lab: BIOS File Search 11.4.5 Lab: Install, Configure, and Partition a Second Hard Drive 11.6.3 Lab: Repair Boot Problem 11.6.3 Remote Technician: Repair Boot Problem Slide 4 – Chapter 11 Worksheets There are 3 worksheets and 5 labs included in Chapter 11. These are available at the bottom of associated pages of course content and by clicking on the “Labs” link in the Index window of Chapter 11. 11.1 Worksheet: Job Opportunities (Conduct research on three jobs in the computer service and repair field. Try to find jobs that require the same types of courses that you are presently taking. Be prepared to discuss your research in class.) 11.3.7 Worksheet: Research Computer Components (Conduct research for information about the components needed for specific computer upgrades.) 11.4.1 Lab: Install a NIC (Install a NIC, verify NIC operation, and manually configure an IP address.) 11.4.3 Lab: Install Additional RAM (Install additional RAM.) 11.4.4 Lab: BIOS File Search (Identify the current BIOS version, and then search for BIOS update files.) 11.4.5 Lab: Install, Configure, and Partition a Second Hard Drive (Change the boot order, install a second hard drive, create partitions, and map drive letters to partitions.) 11.6.3 Lab: Repair Boot Problem (Troubleshoot and repair a computer that does not boot.) 11.6.3 Remote Technician: Repair Boot Problem (Gather data from the customer, and then instruct the customer on how to fix a computer that does not boot. Document the customer’s problem in the work order.) Slide 4 – Chapter 11 Worksheets There are 3 worksheets and 5 labs included in Chapter 11. These are available at the bottom of associated pages of course content and by clicking on the “Labs” link in the Index window of Chapter 11. 11.1 Worksheet: Job Opportunities (Conduct research on three jobs in the computer service and repair field. Try to find jobs that require the same types of courses that you are presently taking. Be prepared to discuss your research in class.) 11.3.7 Worksheet: Research Computer Components (Conduct research for information about the components needed for specific computer upgrades.) 11.4.1 Lab: Install a NIC (Install a NIC, verify NIC operation, and manually configure an IP address.) 11.4.3 Lab: Install Additional RAM (Install additional RAM.) 11.4.4 Lab: BIOS File Search (Identify the current BIOS version, and then search for BIOS update files.) 11.4.5 Lab: Install, Configure, and Partition a Second Hard Drive (Change the boot order, install a second hard drive, create partitions, and map drive letters to partitions.) 11.6.3 Lab: Repair Boot Problem (Troubleshoot and repair a computer that does not boot.) 11.6.3 Remote Technician: Repair Boot Problem (Gather data from the customer, and then instruct the customer on how to fix a computer that does not boot. Document the customer’s problem in the work order.)

    4. Personal Computers A technician should be able to determine if a component for a customer's computer should be upgraded or replaced. A technician should develop advanced skills in these areas: Installation procedures Troubleshooting techniques Diagnostic methods for computers.

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