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Micro- Messenging

Micro- Messenging. Helen Nelson, 12/7/10. Objectives. Gain familiarity with the terms “micro- messenging ”, “micro-inequities” and “micro-advantages” Understand the impact on people of both positive and negative micro-messages Learn ways to avoid sending negative micro-messages

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Micro- Messenging

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  1. Micro-Messenging Helen Nelson, 12/7/10

  2. Objectives • Gain familiarity with the terms “micro-messenging”, “micro-inequities” and “micro-advantages” • Understand the impact on people of both positive and negative micro-messages • Learn ways to avoid sending negative micro-messages • Understand the connection to diversity

  3. Class Exercise http://youtu.be/SyUeD-9UPO0

  4. What are micro-messages? • Subtle, semi-conscious messages that are universally understood – can demonstrate either inclusion or exclusion • Negative messages are described as “micro-inequities” • Positive messages are described as “macro-advantages

  5. I didn’t say she stole the book • I didn’t say she stole the book • I didn’t say she stole the book

  6. Five Specific Categories • Facial expressions • Tone of voice • Choice of words • Eye contact • Gestures http://youtu.be/OxTZrZIxOwc

  7. Leadership Impact • Sending and Receiving Micro-Messages • Observer

  8. Global Impact - Diversity • Micro-messages are not limited to any one country or culture • Core elements of leadership are the same world-wide – but things are done differently throughout the world • Important to understand cultural differences when sending and receiving messages • How is this important in terms of diversity?

  9. Micro-Advantages • Solicit Opinions • Attribute / credit ideas • Monitor facial expressions • Actively listen • Monitor personal greetings • Respond constructively to disagreements

  10. Micro-messaging awareness • Will enhance your collaboration and performance skills • You can enhance inclusion in your environment by noticing those who are targets of micro-inequities; help peers address behaviors that may be undermining others ability to contribute • Use macro-advantages to improve your leadership skills

  11. Credits • www.insighteducationsystems.com • Stephen Young, founder of Insight Education Systems and author of “Micro Messaging”

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