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D1.HSS.CL4.05. OBSERVE AND MONITOR PEOPLE. Observe and monitor people. This Unit comprises five Elements:. Prepare for observation and monitoring. 1. Implement observation and monitoring activities. 2. Determine apprehension of offenders. 3. Arrest offenders. 4.

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    2. Observe and monitor people This Unit comprises five Elements: Prepare for observation and monitoring 1 Implement observation and monitoring activities 2 Determine apprehension of offenders 3 Arrest offenders 4 Fulfil administrative responsibilities 5

    3. Assessment Assessment for this unit may include: • Oral questions • Written questions • Work projects • Workplace observation of practical skills • Practical exercises • Formal report from employer/supervisor

    4. Prepare for observation and monitoring Performance Criteria for this Element are: • Identify areas and people who require observation & monitoring • Read logs and records or previous events • Prepare equipment • Plan the observation and monitoring • Notify relevant other staff or support services

    5. Identify areas and people to monitor Reasons to observe and monitor: • Predict problems and issues • Gather intelligence • Provide a sense of safety and security (Continued)

    6. Identify areas and people to monitor • Discharge ‘duty of care’ obligations • Meet expectations • Honour obligations

    7. Identify areas and people to monitor Areas which may need to be monitored: • Internal and external areas • Known trouble-spots • High-traffic areas • As identified by ‘assignment instructions’

    8. Identify areas and people to monitor People who may need to be monitored: • VIPs and their entourage • Members of the public who fit an identified profile • Persons displaying certain attributes

    9. Read logs and reports You may need to share information and communicate with: • Owner • Managers and supervisors • Other security staff • Operational and support staff • Nominated staff at other venues • Police • Complainants • Victims

    10. Read logs and reports Communication and information-sharing options: • Attending meetings and briefings • Using the telephone • Sending emails • Sharing hard-copy materials

    11. Read logs and reports Before you start work: • Read relevant comms books, logs, records and reports from previous shift/s • Take notes of important information contained • Integrate ‘new’ information into your personal bank of existing venue knowledge

    12. Prepare equipment Items/equipment to check before starting work: • Notebook – check: • Working pen/pencil • Spare pages or spare notebook (Continued)

    13. Prepare equipment • Binoculars – check: • Clean lenses • Mechanisms operating as required/expected • Fit for use • Case provided (Continued)

    14. Prepare equipment • Camera and audio recording devices – check: • You know how to use it • Lenses are clean • Batteries charged • Space on memory card – or spare card • Case is provided (Continued)

    15. Prepare equipment • Electronic surveillance equipment (CCTV) – check: • Cameras fully functional • Recording equipment working properly • Tests conducted to verify status (Continued)

    16. Prepare equipment • Electronic surveillance equipment (detection equipment/systems) – check: • Operational status • Self-diagnosis tests have been conducted • If there are alarms/alerts to be investigated (Continued)

    17. Prepare equipment • Torches/flashlights – check: • Location/availability • How to operate – light/s; SOS function • Batteries/how long they will last (Continued)

    18. Prepare equipment • First aid kits – check: • Location/availability • Kits are fully-stocked Also check name of First Aid provider on duty for your shift. (Continued)

    19. Prepare equipment • Barriers and signage – check: • Location and availability • Items are ready to use • Sufficient in number (Continued)

    20. Prepare equipment Comms equipment is required by Security staff: • So management can communicate with staff • To enable communication in event of emergency • To allow staff to talk with each other • So venue can communicate with patrons/guests • To communicate with emergency services

    21. Prepare equipment Commonly used Comms equipment: • Hand-held radios • Comms set with headset • Landline phones • Cell phones • Pagers • PA systems • Megaphones

    22. Prepare equipment Checks on Comms equipment: • Freshly fully-charged batteries • Sending and receiving capacity • Channel check • Headset and earpiece check • Volume setting

    23. Prepare equipment Vehicles may also be used and therefore need to be checked – check: • Operational status and safety • Fuel • ‘Vehicle Use’ form has been completed • ‘Required items’ are in the vehicle

    24. Prepare equipment Examples of PPE: • Body armor • Protective shields • Masks • Safety boots (Continued)

    25. Prepare equipment • Head protection • Safety glasses • Knee pads • Clip-on neck ties (Continued)

    26. Prepare equipment • Duty/utility belt – which can carry: • Holders for pager, flashlight and asp • Pouch for handcuffs, medical & camera • Holster for Comms and pistol • Holders for keys, camera, knife and extra clips of ammunition • OC spray carrier

    27. Plan observation and monitoring Work must be planned – this is important to: • Make sure all allocated tasks are factored into the working day/shift • ID and obtain resources available/to be used • Place tasks in logical order/sequence (Continued)

    28. Plan observation and monitoring • Obtain relevant intelligence • Clarify requirements of jobs/tasks • Determine/allocate time for each job • Take responsibility for personal safety

    29. Plan observation and monitoring Planning activities: • Determining relevant locations and sites for work • Calculating security staff number required for work to be done safely and effectively • Identifying resources required (Continued)

    30. Plan observation and monitoring • Selecting observation points/locations • Identifying targets for observation and monitoring • Human • Physical • Functions/events

    31. Plan observation and monitoring Tasks/duties you may be required to undertake: • Conducting routine venue security • Monitoring and observing crowds • Undertaking screening activities (Continued)

    32. Plan observation and monitoring • Checking patron ID • Controlling access to: • Venue • Designated areas • Monitoring egress of people from the venue

    33. Plan observation and monitoring You may also receive ‘assignment instructions’ for specific tasks as determined by management: • May be in written or verbal form • They are in addition to normal duties • May/will require: • Changes to standard day-to-day activities • Integration of normal work with special assignments • Other staff to undertake your normal duties while you focus on the assignment

    34. Plan observation and monitoring Written assignment instructions usually provided for tasks such as: • Special surveillance • Investigations • Escort duties (Continued)

    35. Plan observation and monitoring • In response to advice/requests from authorities • Where internal risk assessment has identified a problem/threat • Large events/high-traffic situations

    36. Plan observation and monitoring Details provided in ‘assignment instructions’: • Specific requirements for the assignment • Objective/s • Access arrangements • Timing (Continued)

    37. Plan observation and monitoring • Specified work tasks to be completed as part of the job • Integration of other work with ‘assignment’ requirements • Resources available/to be used • Management structure (reporting, control & command authority) for the assignment • Documentation

    38. Plan observation and monitoring Your work will also require you to respond to situations which you have not planned/prepared for – such as: • Investigating alarms • Assisting other staff • Escorting people (Continued)

    39. Plan observation and monitoring • Detaining offenders • Providing ‘first response’ to emergencies • Acting ‘as directed by management’ • Liaising/working with police • Fulfilling necessary internal administrative requirements

    40. Notify others You need to keep others informed of your activities and location so: • Others are updated about what is happening • Personal safety is optimised • Others can use your intelligence/input • Others can give you relevant intel/information

    41. Notify others Communication/notification may need to occur: • On arrival at work • When starting work • When taking a break and when returning from a break • When you are ‘involved’ • At scheduled times

    42. Notify others You may need to notify/communicate with: • Management • Owner • Head of Security • Other internal security staff • Police • Emergency services • Private/external security providers

    43. Notify others Notification/communication can occur in several ways: • Radio • Telephone • Pager • Computer-based • Direct, face-to-face

    44. Summary – Element 1 When preparing for observation and monitoring: • Determine areas and/or people to be observed/monitored • Identify, check and prepare surveillance and detection items, equipment and technology required • Obtain necessary PPE • Obtain and check required communication devices • Identify and clarify required work for the shift (Continued)

    45. Summary – Element 1 • Analyse and clarify requirements for assignment instructions • Read necessary logs, reports and registers before starting work to update personal knowledge • Plan the upcoming shift – what will be done, where and when • Identify other staff required to support/assist • Advise relevant others regarding start of work/departure for duty

    46. Implement observation and monitoring activities Performance Criteria for this Element are: • Check identification cards • Ensure authorised access to restricted areas • Monitor entry into the premises • Identify unattended items • Identify banned/prohibited persons • Observe people who are behaving suspiciously • Respond to unlawful or suspicious incidents and people

    47. Check ID cards Reasons to check ID: • Verify person presenting ID is the rightful owner of the card • Check age of person • Prove permission to enter restricted areas • Deter illegal activities (Continued)

    48. Check ID cards • Track movement of people in the venue • Ensure compliance with legal requirements • Serve as basis for verifying answers given by customers to questions you ask them

    49. Check ID cards There are several types of cards which can be used as ID cards: • Government-issued ID cards • Venue-issued ID cards • Authority/agency ID cards

    50. Check ID cards You may be required to check: • Staff ID cards • Visitor ID cards • Supplier ID cards • Patron ID cards • Police ID cards/badges