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Welcome to the Travel Help Desk Ticket System PowerPoint Presentation
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Welcome to the Travel Help Desk Ticket System

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Welcome to the Travel Help Desk Ticket System - PowerPoint PPT Presentation

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Welcome to the Travel Help Desk Ticket System

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  1. Welcome to the Travel Help Desk Ticket System

  2. To access the Travel Help Desk Ticket System use this url https://travelhelp.lbl.gov/ • Sign in by using the Lab's LDAP user name and password • On the Create Help Request screen • Choose a category best fitting the issue/question and assign priority • Describe the problem/ask a question in the Issue Field (be sure not to change category after you've typed your information - text will disappear) • Attach documentation if necessary • If submitting help request for someone else lookup and click the appropriate name from the list • Choose priority to be applied and form of contact • Hit submit request!

  3. A ticket number will be generated and confirmation e-mail will be sent containing this message: Your help request has been submitted to the Travel Help Request Center (# XX). To view status on this ticket, log into the Travel Help Request Center and click on the "My Ticket History" icon in the left-hand menu. • Another E-mail will generate once the Ticket Status has been updated. • Note that the Travel Office may be requesting additional information from you through the Status Update field. Please pay attention to e-mails containing Help Request Update (ticket #) in the subject line, as they are usually generated when additional information is needed by the Travel Office. • When replying back to the Travel Office, please use the ticket system"status update" (second tab) text box. Do not reply to the e-mail. • Final e-mail will be sent once ticket has been resolved. • Please don’t forget to fill out the Customer Service Survey once your ticket has been resolved. • Thanks!