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How to Choose the Best Free Help Desk System?

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How to Choose the Best Free Help Desk System? - PowerPoint PPT Presentation

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Need a service desk tool that is feature packed, but simple, intuitive and ready for use right out of the box? Get your free service desk demo in a few minutes. Try a demo now.

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How to Choose


Best Free Help

Desk System?

Do not underestimate the capacity of a free help desk system! You don't always have to pay for an efficient solution to managing user tickets, assigning tasks to your team, and organizing your work.
  • The trick is in choosing a simple but dynamic free helpdesk software. Here are some attributes you should look for when choosing your help desk software:

Does free mean compromise?

Not, when it comes to a good software system. It would be a waste to invest hundreds of dollars in a paid helpdesk system if you are a small enterprise. Most free helpdesk systems come with major restrictions when compared to their paid versions.

However, there are some systems which are free not because of limitations on the capabilities they offer, but because of the number of people who would use the system.
  • Such free help desk software is perfect for small business owners.

Look for a SaaS solution. SaaS stands for “Software as a Service.”
  • The concept of implementing SaaS solutions is that users don't have to buy hardware or software. Instead, users let a company with its own infrastructure handle the applications for them via the Internet.

A SaaS free help desk system would not cost much even when you decide to upgrade to a paid version. This is because a SaaS service desk system does not have hidden costs like those required to pay for the system server, network configuration, maintenance, etc.
  • A SaaS free help desk system, when upgraded, would usually require a flat monthly fee only.
  • However, read the upgrade policy carefully.
  • A good free helpdesk systems, when upgraded for a flat monthly fee, should not require you to pay extra for every time you add a team member. The flat fee should cover the all additions as your business flourishes, and your team grows.

It is best to avoid free help desk systems that need a lot of configuration.
  • Choose a free helpdesk that is pre-configured in such a manner that the system could be up and running in few minutes.
  • A good helpdesk system – free or paid – comes with an extensive tutorial and help links.
  • The best ones even have

video tutorials to help anyone

start using the free help desk

in a few minutes.

Excellent free helpdesk systems do not require any registration for the trial version.
  • Users could also try out all the functions of the free help desk in an easy-to-use demo before deciding to go for the trial version.
  • Choose a software that comes with an unlimited free edition so that it does not expire even after the trial period ends.

The best free help desk systems should be 100% web-browser based and not require any downloads or installations. The system should not require any local application on the users' desk except for a good Internet connection.

If you are looking for an intuitive, powerful, and feature-packed free help desk system that is simply to use, then get your free account at