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Non-Verbal Communication. Instructor Development. Does yours look like this?. Objectives. The Communication Process Characteristics Verbal & Non-Verbal Delivery Barriers Listening. Sender Sends The Message. Receiver Acknowledges Receipt. The Communication Process. Channel. Messages.

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non verbal communication

Non-Verbal Communication

Instructor Development

objectives
Objectives
  • The Communication Process
    • Characteristics
    • Verbal & Non-Verbal
    • Delivery
    • Barriers
    • Listening
the communication process

Sender Sends The Message

Receiver Acknowledges Receipt

The Communication Process

Channel

messages
Messages
  • I’m a Game Warden, and you’re busted!
  • In order to keep from blowing your boat up, the following directions …
examples of channels
Examples of Channels

Telephone Lines

Faces

Written Materials

Computers

characteristics of a sender
Characteristics of a Sender
  • Voice Control
  • Volume
  • Body Language
  • Rate
  • Force
barriers to communication
Barriers to Communication
  • Lack of Experience
  • Words
    • Jargon or too technical
  • Vocal Elements
  • Facial Expressions
  • Mannerisms
  • Physical
  • Noise Factors
can you read this
Can You Read This?

M R D U C K S

M R N O T D U C K S

O S A R

C M W A N G S

W I L B

M R D U C K S

overcoming barriers
Overcoming Barriers
  • Right Flow of Info
  • Encourage feedback
  • K.I.S.S.
  • Listen Actively
  • Practice
non verbal communication1
Non-Verbal Communication
  • Variation in voice
  • Laughter
  • Facial expressions
  • Body movement
effective delivery
Effective Delivery
  • Force or Volume
  • Pitch or Tone
  • Voice Quality
  • Timing or Speed
what about diction
What about diction?
  • Select words with care.
  • Use vivid, colorful words.
  • Use appropriate language.
eye contact
Eye Contact

Friendly

Intermittent Gazes

Look at each person

Build Rapport

gestures
Gestures
  • Emphasize a point
  • Illustrate a concept
  • No wild gestures
  • No finger pointing