Unit A Professional Development

1. Unit AProfessional Development

2. Objective HO 01.01: Summarize professional attributes. A. Personal characteristics 1. Empathy 2. Honesty 3. Dependability 4. Willingness to learn 5. Patience 6. Acceptance of criticism 7. Patient 8. Self-motivation 9. Tact 10. Competence 11. Responsibility 12. Discretion

3. Personal Attributes • Empathy: Be able to identify with and understand another person’s feelings, situation, and motives. • Honesty: Be truthful, show integrity, and be trustworthy.

4. Personal Attributes Cont. • Dependability: Accept responsibility, arrives early, avoid absences, perform assigned tasks accurately & on time. • Willingness to learn: Be wiling to learn and adapt to changes

5. Personal Attributes Cont. • Patience: Be tolerant, over come obstacles, deal with frustration & learn to control your temper. • Acceptance of Criticism: Be willing to accept criticism, learn from it & it improves your work.

6. Personal Attributes Cont. • Enthusiasm: Enjoy your work and display a positive attitude. • Self-Motivation: The ability to begin or follow through with a task without constant direction.

7. Personal Attributes Cont. • Tact: The ability to say or use the kindest words to fit a difficult situation. • Competence: Being qualified and capable of performing a task accurately 100% of the time.

8. If you are ever asked to perform any task that you have not been trained. ALWAYS say “I’m sorry, I have not been trained to do that.” Competence

9. Personal Attributes Cont. • Responsibility: Being willing to be held accountable for your actions. • Discretion: Using good judgment in what you say and do.

10. Personal Appearance • Good health • Professional attire a. Nails b. Hair c. Jewelry d. Shoes e. Makeup f. Uniform

11. **Nails** • Kept short and clean (if they are long and/or pointed they could injure a patient.) • They can transmit germs • Must be clear polish • Hand cream must be used to prevent the hands from being chapped and dry from hand washing

12. **Hair** NO! • Clean and Neat • Styled attractively and easy to care for, avoid crazy hairstyles or hair ornaments. • Long hair must be pinned up. • Hair will not fall on food trays, equipment or patients. YES!

13. **Jewelry** • Avoid hoops or dangly earrings • No facial Piercing • Exceptions: watch, wedding ring, and small pierced earrings Never!! Understandable

14. **Shoes** • White Shoes, or shoes the fit the uniform, NO outrageous colors!! • Should fit and provide good support • No tennis shoes or sandals • Cleaned daily YES! NO!!!

15. **Makeup** • Avoid a lot of makeup • Must be a natural appearance

16. **Uniform** • Neat • Well fitting • NO WRINKLES • Clean

17. Being clean is a must for a health care worker. Some strong odors may make some patients feel like they are going to die or just throw up. Showering & Shaving

18. Diet- Eating well-balanced meals and nutritious food provides the body with the fuel necessary for optimum health. Rest- Sleep helps provide energy & the ability to deal with stress. Exercise- maintains circulation & improves muscle tone. Good Posture- prevents fatigue & puts less stress on muscles Avoid Use of Tobacco, Alcohol, and Drugs- they all can seriously affect good health Good Health

19. Objective HO 01.02: Demonstrate employment strategies.

20. Demonstrate employment strategies. • A. Job-keeping skills • B. Letter of application* • C. Resume* • D. Job application* • E. Job interview*

21. Job-keeping Skills • Strive to achieve the qualities needed for employment. • Correct grammar is a must, both written and spoken word, also correct spelling, punctuation, and sentence structure. • Report to work on the scheduled days and at the correct time. • Be prepared to work once you get to work. Develop a good work ethic. • Observe all legal and ethical responsibilities • Follow the policies and procedures of your workplace facility.

22. Job-keepingSkills • Be willing to learn new procedures and techniques • Take the initiative; if you see a job that needs to be done; do it. • Have a positive attitude and be willing to work with others. Concentrate on the good aspects of a job and the rewards it can provide • Take the responsibility for your mistakes. If you make a mistake, report it. Honesty is the best policy. Make every effort to correct your mistakes • Show a willingness to learn. Ask questions

23. Letter of Application • Accompanies resume • Goal is to get an interview • Typewritten on good quality paper • MUST be neat, complete,correct format,correct spelling, and grammarNO ERRORS • Address it the correct individualcorrect spelling of name • Correct title • No name? Address it to the “Personnel Director” or to the department head

25. Contents • Paragraph One • Purpose for writing • Interest in position • If advertisement, name & date of publication • If referred, name & title of the referring person

26. Why you are qualified Why you want to work there Be brief, most information on resume Paragraph Two

27. Paragraph Three • State “resume included” • May reference features of resume that might attract attention • Final Paragraph • Closure • Your contact info. (phone # & times available) • Thank You

28. Resume • Thorough yet concise • Education, experience, abilities • Makes you appear qualified • Typed, attractive, and well organized • Good quality paper • Correct spelling and punctuation • Straight even margins • If copies, be sure they are clear and appealing in appearance • Format varies; fins a style that fits you. You can get copies of different styles from your teacher or use the examples given in DHO. • One page sufficient

30. Parts of a Resume • Personal Identification • Employment objective, career goal • Educational background, special courses if they support job position • Employment experience, could include volunteer experience • Skills • Other activities • references

31. Honesty the best policy A or B average – include it…if lower, don’t! Select format that fits your information Look at sample resumes Be sure envelope is typed & addressed correctly Resume Points to Consider

32. Job Application • Fill out each item Correctly & neatly • DO NOT LEAVE BLANKS • Put “NA” when the area does not apply to you • Take your time • Have all required information • Read before you fill out the form. • Make sure information is correct & true

33. Preparing for Job Interview • Bring SS card, and/or resume • Research the company/job so you’ll show knowledge of the position you seek • Be sure you know the date and time of the interview, and the person’s name with whom you will interview • Dress appropriately! A dark suit is usually a good idea • Wear conservative makeup, hair,nails • Be sure your teeth are clean, and wear antiperspirant • Arrive 10-15 minutes early

34. Job Interview • Greet Interviewer by name, smile, introduce yourself,firm handshake • Use correct grammar • Speak slowly and clearly, Don’t mumble • Be polite • Maintain eye contact • Answer questions thoroughly • Do NOT smoke, Chew gum, or eat anything • Sit up straight • Smile, do not giggle • Be yourself • Listen carefully to the interviewer & be sure you answer the questions asked, don’t interrupt • Never discuss personal problems or finances • Don’t criticize former employers

35. Continued.. • Answer questions truthfully • Think before you respond • Brag about yourself a little • Don’t immediately ask about salary or benefits • You should ask about the job responsibilities, career opportunities • Don’t expect to know about the job at the end of the interview • At the end, thank the interviewer and shake hands • Send a thank-you note, indicating your continued interest in the job

36. Common Interview Questions • Why do you want to work here? • What makes you think you can do this job? • What work experience have you had? • Why did you leave? • What are you career goals? • What do you plan to be doing 5 years from now? • What salary do you expect? • Why should we hire you?

37. Objective HO 01.03: Communicate effectively in a clinical setting. A. Modes of communication Verbal – speaking words Nonverbal – body language, gestures, facial expressions and touch Written communication

38. Objective HO 01.03: Communicate effectively in a clinical setting. 1. Communication model a. Sender b. Message c. Receiver d. Feedback

39. Communication • Sender: person who begins the process of creating a message or material to be communicated. • Message: information to be communicated

40. Communication • Receiver: Person for whom the message is intended; interprets the meaning of the message • Feedback: the receiver's way of insuring that the message that is understood is the same as the message that was sent; takes place after the receiver has interpreted the message.

41. Communicate effectively in a clinical setting. B. Barriers 1. Language 2. Culture 3. Sensory 4. Life experiences 5. Physical 6. Age 7. Bias

42. Defined as anything that gets in the way of clear communication. Barriers to Communication

43. Language differences – people who don’t speak English may have a difficult time communicating. You should: • Speak slowly • Use nonverbal communication (smile) • Avoid tendency to speak louder • Find an interpreter • Eye contact – in some cultures, it’s not acceptable, and looking down is a sign of respect • Terminal illness – in some cultures, the patient is NOT told his/her prognosis, and family members are responsible for making care decisions • Touch – in some cultures, it is wrong to touch someone on the head • Personal care – in some cultures, only family members provide personal care • Respect and acceptance of cultural diversity is essential for any health care worker.

44. Each cultural group has beliefs and practices regarding health and illness Some cultures believe the body needs balance – if the body is cold, they eat hot foods. Some cultures believe illness is due to demons and evil spirits Some cultures believe health is a reward from God, and illness is punishment from God Deal with Values, Beliefs, Attitudes and Customs.

45. Patients may practice their cultural remedies in addition to modern healthcare techniques. Cultural diversity may interfere with communication in other ways. Cultural beliefs must be respected.

46. Physical disabilities Psychological attitudes & prejudice Cultural diversity Three Common Causes:

47. Deafness or hearing loss Blindness or impaired vision Aphasia or speech disabilities Physical Disabilities may include:

48. Use body language such as gestures and signs. Speak clearly in short sentences. Face the individual to facilitate lip reading. Write messages if necessary. Make sure hearing aids are working properly. To improve communication with the hearing impaired:

49. Use a soft tone of voice. Describe events that are occurring. Announce your presence when entering a room. Explain sounds or noises. Use touch whenappropriate To improve communication with the visually impaired:

50. They have difficulty remembering the correct words, may not be able to pronounce certain words, and may have slurred speech. The health care worker must be patient Allow them to try and speak Encourage them to take their time Repeat message to assure accuracy Encourage them to use gestures or point to objects Provide pen and paper if they can write Use pictures with key messages to communicate What about someone with aphasia or speech impairments?