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The New Collaboration Experience

The New Collaboration Experience. Nick Earle, SVP Cisco Services, European Markets and Global Enterprise Theatre. How do I work better with MY PARTNERS AND SUPPLIERS?. How can I do MORE WITH LESS?. How can I CUT COSTS AND GROW?. I need to MOVE FASTER. There’s TOO MUCH INFORMATION!.

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The New Collaboration Experience

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  1. The New Collaboration Experience Nick Earle, SVP Cisco Services, European Markets and Global Enterprise Theatre

  2. How do I work better with MY PARTNERS AND SUPPLIERS? How can I do MORE WITH LESS? How can I CUT COSTS AND GROW? I need to MOVE FASTER. There’s TOO MUCH INFORMATION! Increasing Business Complexities… How do I get to know my customersWITHOUT TRAVEL? How do I BALANCE WORK WITH MY PERSONAL LIFE?

  3. I need CLOSER RELATIONSHIPS with my partners. This market is moving TOO FAST for us. My IT budget is STRETCHED already. Our time to market is TOO SLOW. We are MISSING OPPORTUNITIES. …and the Business Impact I’m worried about CUSTOMER SATISFACTION. My team needs the same APLICATIONS AT HOME.

  4. CollaborationChanging the Way We Work Collaborative Tools Text Voice, Video Virtual Events Many Social Networking Video on Demand Discussion Forums Number of Stakeholders IP Communications Wikis Customer Care Blogs Email IM Conferencing Documents TelePresence One Vmail “Raising the productivity of employees whose jobs can't be automatedis the next great performance challenge—and the stakes are high.” McKinsey & Company, The 21st Century Organization

  5. Social Media in the Workplace Cisco Study Business implications of social networking are often overlooked: • Only 1 in 7 companies had a formal process associated with deploying social networking tools Companies struggle with policy creation and adoption: • Only 1 in 5 companies had policies in place concerning the use of social networking technologies Social networking tools need to integrate together and with the existing enterprise architecture to reap maximum benefits: • Only 1 in 10 respondents noted direct IT involvement in social networking initiatives

  6. Essential Elements of Collaboration Not So Long Ago… Today… Information People Communities Context Security

  7. Collaboration Transforming Front-Line Services Reducing travel and improving productivity Cisco IP Telephony, XML applications, Unity voicemail on Blackberrys, video telephony, video conferencing Saving £200k/yr to re-invest Eliminated 30 hours/wk travel time in each area  more time on beat Improved disaster recovery

  8. Collaboration Transforming Back-Office Productivity Web-based communication to increase employee effectiveness, productivity and reduce travel 20 TP units in 14 locations WebEx pilotWeb 2.0 pilot 80-90% TelePresence utilization 2 hours saved per WebEx user each week Travel costs cut by 45% (IT & Ops teams) Major strategy decisions in days not months

  9. Collaboration Transforming Global Communications Connecting Right People, Right Information, Right Time Cisco IPT, Unity, CC Express, Personal Communicator, SNR, Click-to-Call, Presence, MeetingPlace 20 min/day savings for sales $70k/year travel savings Reduced R+D development Link Call Centre to Sales/Tech Staff

  10. Boeing Collaborates Over 1m meetings per year Largest customer of WebEx collaboration technologies worldwide 5 year increase over tenfold 168k employees / 70k WebEx accounts Over 27,000 external suppliers Reduced time to market Currently investigating integration of UC, IM and Presence into the WebEx environment Boeing Supplier Award (non manufacturer section)

  11. IP Internet traffic Growth…Fueled by Video DominantTraffic Type 1995: Web overtakes Gopher, FTP 2000: Peer-to-Peer overtakes Web 2013: Video Content overtakes Peer-to-Peer 2025: Video Communication overtakes Video Content VideoCommunication VideoContent P2P WWW Gopher, FTP 2025+ 2013-2025 2000-2013 1995-2000 1993-1995

  12. Cisco’s End-to-end Video Architecture Business Video Systems Desktop Video Digital Signage Life-like, in-person video collaboration Interactive Desktop Collaboration Video calling, WebEx and interoperability Cisco TelePresence Video broadcast to desktop PCs Physical Security Networked video signage video analytics WebEx IP-based video surveillance Media Ready Network Platform Cisco

  13. Cisco TV Video Transforming Business SMS/Text Widgets Second Life YouTube Podcasts TelePresence Internal Events Virtual Company Meeting (India) Forums Blogs Wikis Vlogs Facebook Virtual Managers Meeting TP / WebEx Twitter MEDIANET 1/3-1/10 Cost… 5-10x Reach

  14. $2166 $714 Virtual Traditional $2800 $600 Virtual Traditional Cost / Person Cost / Person 60 70 3,200 2200 Virtual Traditional Virtual Traditional SVP Offsite Employees Employees SLO VirtualisationTransforming Business $79 $9 Virtual Traditional $4307 $437 GSX Cost / Person Traditional Virtual Cost / Person 4.5K 13K 16K 13K Virtual Traditional Bangalore Company Meeting Virtual Traditional Employees Employees

  15. Collaboration is the Six Sigma of the 21st Century 2001–2005Command / Control 2006Councils / Boards 2008+Enterprise-Wide Collaboration 1 Priority Per Year 2 Priority Per Year 28 Priorities FY09 Command / Control Collaboration / Teamwork Cisco 3.0 Commercial Acceleration Collaboration UC/WebEx/TP Emerging Countries 2.0 Virtualization / Data Center Mobility Video Software/ XaaS Solutions (IRIS) Routers In Space Services Consumer Mexico / Russia / Brasil Strategy Media Solutions Managed Services Green Talent Sports / Entertainment China 3.0 Smart Grid Globalisation (India) Quality Small Business Safety & Security Healthcare Enterprise Service Provider Commercial BPOC Emerging Markets Services Model Enabled by the Network as the Platform

  16. MeetingCenter 3x more Users / year (89Kin Cisco in 2009) 8x more docs / year (100K / 2009) TelePresence 700+ units & growing 58% util. (8hr.day) +$250Min travel savings! Over 100M minutes in Q2FY09 Up4xover FY08 Collaboration Travel Savings Productivity Growth in Collaboration Services Exploded in FY 2010 ! Over 70K users Over 22K videos posted times! Directory 3.0 Wikis Forums 300K pages +21K/qtr 50% growth yr/yr 1500forums 115,000 msgs +5x / 2 yrs 500K expertise hits / qtr 21K have added Expertise Connect with Experts Video Sharing Web 2.0 Content Group Discussions

  17. Process Technology Culture Collaboration Is…Equal Parts Process, Culture and Technology • November 2008—January 2009 • 90 days • Realigned $500M to FY09 priorities • 100% faster than 2008

  18. Cisco Collaboration Solutions (Web 2.0)FY2009 Benefits REMOTE COLLABORATION TELECOMMUTING SALES & MARKETING $601M $1.1B $15M $299M VIRTUAL EXPERT CONNECTED WORKPLACE $125M $12M Source: Cisco IBSG, 2009

  19. We’re at the Next Inflection Point What Could Collaboration Do For Your Business? Web 1.0 Web 2.0 4 3 2 1 0 Web 2.0 Collaboration Solutions: $1.1B Total $4.4B Benefits ($B/Yr) Web 1.0 Internet Solutions: $3.3B Information Sharing Transactions Interactions Collaboration FY95 FY00 FY05 FY09 Source: Cisco IBSG, 2009

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