1. Enterprise Resource Planning And Collaboration Systems Chapter ten overview • SECTION 10.1 - ENTERPRISE RESOURCE PLANNING • Enterprise Resource Planning • Core and Extended ERP Components • ERP Vendor Overview • ERP Benefits and Risks (Cost) • The Connected Corporation – Integrating SCM, CRM, and ERP • The Future of ERP • SECTION 10.2 – COLLABORATION SYSTEMS • Teams, Partnerships, and Alliances • Collaboration Systems • Knowledge Management • Knowledge Management Systems • Content Management Systems • Workflow Management Systems • Groupware Systems • Collaboration Trends

2. 10.1. ENTERPRISE RESOURCE PLANNING • Enterprise resource planning – integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make enterprisewide decisions by viewing enterprisewide information on all business operations

3. CORE AND EXTENDED ERP COMPONENTS

4. ERP vendor overview • SAP boasts 20,000 installations and 10 million users worldwide • ERP solutions are growing because: • ERP is a logical solution to the mess of incompatible applications that had sprung up in most businesses • ERP addresses the need for global information sharing and reporting • ERP is used to avoid the pain and expense of fixing legacy systems

5. ERP VENDOR OVERVIEW

6. Erp software • Successful ERP projects share 3 attributes • Overall fit • Off the rack • Off the rack and tailored to fit • Custom made • Proper business analysis • Successful companies spend up to 10 percent of the project budget on a business analysis • Solid implementation plans • A plan is needed to monitor the quality, objectives, and timelines

7. ERP benefits and risks • Common ERP benefits • Integrate financial information • Integrate customer order information • Standardize and speed up manufacturing processes • Reduce inventory • Standardize human resource information

8. Erp benefits and risks

9. The connected corporation • SCM, CRM, and ERP are the backbone of e-business • Integration of these applications is the key to success for many companies • Integration allows the unlocking of information to make it available to any user, anywhere, anytime

10. The connected corporation • At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system

11. The connected corporation • ERP systems automate business processes

12. The future of erp • Lines between SCM, CRM, and ERP will continue to blur • Internet – continue to help organizations integrate data and process across functional departments • Interface – customizable employee browsers • Wireless technology – support a mobile workforce

13. 10.2. COLLABORATION SYSTEMS • Organizations create and use teams, partnerships, and alliances to: • Undertake new initiatives • Address both minor and major problems • Capitalize on significant opportunities • Organizations create teams, partnerships, and alliances both internally with employees and externally with other organizations

14. Teams, partnerships, and alliances • Collaboration system – supports the work of teams by facilitating the sharing and flow of information

15. Teams, partnerships, and alliances • Organizations form alliances and partnerships with other organizations based on their core competency • Core competency – an organization’s key strength, a business function that it does better than any of its competitors • Core competency strategy – organization chooses to focus specifically on its core competency and forms partnerships with other organizations to handle nonstrategic business processes

16. Teams, partnerships, and alliances • Information technology can make a business partnership easier to establish and manage • Information partnership – occurs when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer • The Internet has dramatically increased the ease and availability for IT-enabled organizational alliances and partnerships

17. Collaboration systems • Collaboration solves specific business tasks such as telecommuting, online meetings, deploying applications, and remote project and sales management • Collaboration system – an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information

18. Collaboration systems • Two categories of collaboration • Unstructured collaboration (information collaboration) - includes document exchange, shared whiteboards, discussion forums, and e-mail • Structured collaboration (process collaboration) - involves shared participation in business processes such as workflow in which knowledge is hardcoded as rules

19. Collaboration systems • Collaborative business functions

20. Collaboration systems • Collaboration systems include: • Knowledge management systems • Content management systems • Workflow management systems • Groupware systems

21. Knowledge management • Knowledge management (KM) –involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions • Knowledge management system (KMS) –supports the capturing and use of an organization’s “know-how”

22. Explicit and tacit knowledge • Intellectual and knowledge-based assets fall into two categories • Explicit knowledge – consists of anything that can be documented, archived, and codified, often with the help of IT • Tacit knowledge - knowledge contained in people’s heads

23. Explicit and tacit knowledge • The following are two best practices for transferring or recreating tacit knowledge • Shadowing – less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work • Joint problem solving – a novice and expert work together on a project

24. KM Technologies • Knowledge management systems include: • Knowledge repositories (databases) • Expertise tools • E-learning applications • Discussion and chat technologies • Search and data mining tools

25. Content management systems • Content management system (CMS) – provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment • CMS marketplace includes: • Document management system (DMS) • Digital asset management system (DAM) • Web content management system (WCM)

26. Workflow management systems • Work activities can be performed in series or in parallel that involves people and automated computer systems • Workflow – defines all the steps or business rules, from beginning to end, required for a business process • Workflow management system – facilitates the automation and management of business processes and controls the movement of work through the business process

27. Workflow management systems • Messaging-based workflow system – sends work assignments through an e-mail system • Database-based workflow system – stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document

28. WorkFlow Management Process 2 Avvisa Wordmall Ej OK Process 1 Mottagning Process 3 Kalkylering Process 4 Fakturering Process 5 Varuplock Process 6 Leverans ÄRENDE Internet Excel Fakturerings- program Lager- system Tull- system Ett övervakande system som ser till att ett inkommande ärende passerar vissa personer/processer och att fördefinierade program automatiskt startas på deras PC I systemet finns också regler inbyggda Ger Säkerhet, kontroll och överblick

29. Groupware systems • Groupware technologies

30. Groupware systems • Groupware –software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing