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Access Management in Ludwigslust County Conference 2007

Explore enhancing eGovernment in rural areas by integrating terminals and mobile services. Evaluation and criteria guide implementation for increased workflow efficiency.

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Access Management in Ludwigslust County Conference 2007

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  1. ASAP Midterm Synergy Conference 7th - 9th March 2007 Landskrona, Sweden Dr. Torsten Lipp University of Potsdam Access management in Ludwigslust CountyAims, realization and evaluationWP 2 eGovernment

  2. ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, SwedenAccess management in Ludwigslust County • What we want to achieve, is: • To bring administration services closer to the citizens • To enhance the workflow between county and municipalities (Ämter) • To achieve a surplus in eGovernment by integrating • third party services

  3. ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, SwedenAccess management in Ludwigslust County • How to archive these aims: • Implementation and evaluation of 2 stand-alone service terminals • Implementation and evaluation of 1 mobile citizen service suitcase • Evaluation of existing citizen service offices

  4. ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, SwedenAccess management in Ludwigslust County • Service terminals: • Self standing, unmanned terminals • Offering access to the existing online • service portal • Additionally call back button available

  5. ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, SwedenAccess management in Ludwigslust County • Mobile citizen suitcase: • Mobile office, offering complete • administrative services • Location changes in time • Personal contact available

  6. ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, SwedenAccess management in Ludwigslust County • Criteria for location selection of terminals: • Technical premises • Population • Reachability/Remoteness • Potential third party partners Suggestions of the lead partner: - Lübtheen - Brunow - Hagenow - Zarrentin

  7. ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, SwedenAccess management in Ludwigslust County • Map of Ludwigslust County: Brunow

  8. ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, SwedenAccess management in Ludwigslust County • Criteria for location selection: • Technical premises • Broadband availability • Connection to secure county network (LAVINE) • Population • Density • Absolute number • Potential third party partners • Existing institutions • Reachability/Remoteness • Distance and time

  9. ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, SwedenAccess management in Ludwigslust County • Technical premises:

  10. ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, SwedenAccess management in Ludwigslust County • Technical premises: Lübtheen Brunow Hagenow Hagenow Zarrentin

  11. ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, SwedenAccess management in Ludwigslust County • Population: • A low population characterizes „rural areas“ • but enough absolute citizens to use the terminals are necessary • For comparison (Inhabitants/km²): • Germany: 230 • M-V: 74 • Ludwigslust County: 52 • Sweden: 20

  12. ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, SwedenAccess management in Ludwigslust County • Third party partners:

  13. ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, SwedenAccess management in Ludwigslust County • Reachability/Remoteness (driving time in min.):

  14. ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, SwedenAccess management in Ludwigslust County • Reachability/Remoteness: • How far away is the next administration service point from proposed locations? • 2 x approx. 20 min. • 8 x approx. 30 min * • 5 times approx. 40 min • 1 x > 50 min • For comparison: • In Sweden areas are defined as „sparsely populated areas“, • when they are more than 45 min. from the next urban area (> 3000 inhabitants) • and „more accessible rural areas“ are 5 – 45 min driving time from the next urban area • * Including Brunow, which is 26 min from Ludwigslust Proposed: Zarrentin, Lübtheen New: Dömitz

  15. ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, SwedenAccess management in Ludwigslust County • Conclusion: Shopping Centre * Existing citizen service center

  16. ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, SwedenAccess management in Ludwigslust County • Crucial criteria for success: • Technical perfection • Motivated employees • Well structured administrative procedures • Added value: expanded opening hours • Added value: third party services • Added value: fast, secure digital processes

  17. ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, SwedenAccess management in Ludwigslust County • Upcoming: • Installation of the terminals is expected for March 2007 • Start of evaluation (log files/questionnaires) beginning of May 2007 • First results in August 2007 • Mobile citizen suitcases are expected for March 2007 as well • First Amt to use it will be Zarrentin • Similar Evaluation concept (log files/questionnaires)

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