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  1. NEW ZEALAND 2007

  2. Ho hum: 2+ weeks in New Zealand …PfizerFordGapChryslerYahooMicrosoftWal*mart??????

  3. “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”—Charles Darwin

  4. Tom Peters’ X25*EXCELLENCE. ALWAYS.Quinnipiac University/0316.2007*In Search of Excellence 1982-2007

  5. Slides at …*

  6. EXCELL-ENCE????

  7. “I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The answer seems obvious:Buy a very large one and just wait.”—Paul Ormerod, Why Most Things Fail: Evolution, Extinction and Economics


  9. “Why in the world did you go to Siberia?”

  10. SynonymsPurityTranscendenceVirtueEleganceMajestyAntonymsMediocritySynonymsPurityTranscendenceVirtueEleganceMajestyAntonymsMediocrity

  11. The Peters Principles: Enthusiasm. Emotion. Excellence. Energy. Excitement. Service. Growth. Creativity. Imagination. Vitality. Joy. Surprise. Independence. Spirit. Community. Limitless human potential. Diversity. Profit. Innovation. Design. Quality. Entrepreneurialism. Wow.


  13. We become who we hang out with 1

  14. Measure “Strangeness”/Portfolio QualityStaffConsultantsVendorsOut-sourcing Partners (#, Quality)Innovation Alliance PartnersCustomersCompetitors (who we “benchmark” against)Strategic Initiatives Product Portfolio (LineEx v. Leap)IS/IT ProjectsHQ LocationLunch MatesLanguageBoard

  15. “Normal” = “o for 800”

  16. “The Bottleneck Is at the Top of the Bottle”“Where are you likely to find people with the least diversity of experience, the largest investment in the past, and the greatest reverence for industry dogma:Atthetop!”— Gary Hamel/Harvard Business Review

  17. “Diverse groups of problem solvers—groups of people with diverse tools—consistently outperformed groups of the best and the brightest. If I formed two groups, one random (and therefore diverse) and one consisting of the best individual performers, the first group almost always did better. … Diversitytrumped ability.”—Scott Page, The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools, and Societies Diversity

  18. We become who we hang out with 2

  19. WhackyWikiWorldWow

  20. “The Billion-man Research Team: Companies offering work to online communities are reaping the benefits of ‘crowdsourcing.’”—Headline, FT, 0110.07

  21. try it. Try it. Try it. Try it. Try it. Try it. Try it. Try it. Screw it up. Try it. Try it. Try it. Try it. Try it. Try it. Try it. Screw it up. it. Try it. Try it. try it. Try it.Screw it up. Try it. Try it. Try it.

  22. do things.

  23. “We have a ‘strategic plan.’ It’s called doing things.”— Herb Kelleher

  24. drill.

  25. “This is so simple it sounds stupid, but it is amazing how few oil people really understand that you only find oil if you drill wells.You may think you’re finding it when you’re drawing maps and studying logs, but you have to drill.” Source: The Hunters, by John Masters, Canadian O & G wildcatter

  26. Screw. things.Up.

  27. Sam’s Secret #1!

  28. No try. No deal.

  29. “You miss 100% of the shots you never take.”—WayneGretzky

  30. EXCELLENCE. 4/40.


  32. Up,Up,Up, Upthe Value-added Ladder.

  33. The Value-added LadderLovemark Dreams Come True Spellbinding Experiences Gamechanging Solutions ServicesGoodsRaw Materials

  34. $55B

  35. Experience: “Rebel Lifestyle!”“What we sell is the ability for a 43-year-old accountant to dress in black leather, ride through small towns and have people be afraid of him.”Harley exec, quoted in Results-Based Leadership

  36. Furniture vs. Dreams“We do not sell ‘furniture’ at Domain.We sell dreams.This is accomplished by addressing the half-formed needs in our customers’ heads. By uncovering these needs, we, in essence, fill in the blanks.We convert ‘needs’ into ‘dreams.’ Sales are the inevitable result.”— Judy George, Domain Home Fashions

  37. Kevin Roberts:Lovemarks!

  38. Top 10 “Tattoo Brands”*Harley .… 18.9%Disney .... 14.8Coke …. 7.7Google .... 6.6Pepsi .... 6.1Rolex …. 5.6Nike …. 4.6Adidas …. 3.1Absolut …. 2.6Nintendo …. 1.5*BRANDsense: Build Powerful Brands through Touch, Taste, Smell, Sight, and Sound, Martin Lindstrom


  40. “The ‘surplus society’ has a surplus ofsimilarcompanies, employingsimilarpeople, withsimilareducational backgrounds, coming up withsimilarideas, producingsimilarthings, withsimilarprices andsimilarquality.”—Kjell Nordström and Jonas Ridderstråle, Funky Business

  41. $798

  42. 7X. 730A-800P. F12A.**’93-’03/10 yr annual return: CB: 29%; WM: 17%; HD: 16%. Mkt Cap: 48% p.a.

  43. Jim’s GroupJim Penman/“Empire Builders”/MT /Jan/Feb 2006/Australia

  44. WallopWal*Mart16**Or: Why it’s so ABSURDLY EASY to BEATa GIANT Company

  45. women.BOOMERS.GEEZERS.

  46. women.BOOMERS.GEEZERS.

  47. “Forget China, India and the Internet: Economic Growth Is Driven by Women.”—Headline, Economist, April 15, 2006, Leader, page 14

  48. 10 UNASSAILABLE REASONS WOMEN RULE Women make [all] the financial decisions.Women control [all] the wealth. Women [substantially] outlive men. Women start most of the new businesses. Women’s work force participation rates have soared worldwide. [2 of 3] Women are closing in on “same pay for same job.” Women are penetrating senior ranks rapidly [even if the pace is slow for the corner office per se]. Women’s leadership strengths are exceptionally well aligned with new organizational effectiveness & value-added imperatives. Women are better salespersons than men. Women buy [almost] everything—commercial as well as consumer goods. Sowhatexactlyis … thepointofmen?

  49. 10.6M94%

  50. women.BOOMERS.GEEZERS.