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Performance Enhancement of Water and Sanitation Utilities in Kenya through Benchmarking and Collective Learning. Dr Adriaan Mels - Vitens-Evides International Mr Toon van Kessel - Vitens-Evides International Mr Peter Dane, Association of Dutch Water Companies. The Hague.

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Dr Adriaan Mels - Vitens-Evides International Mr Toon van Kessel - Vitens-Evides International


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    1. Performance Enhancement of Water and Sanitation Utilities in Kenya through Benchmarking and Collective Learning Dr Adriaan Mels - Vitens-Evides International Mr Toon van Kessel - Vitens-Evides International Mr Peter Dane, Association of Dutch Water Companies

    2. The Hague Vitens Evides International (VEI)International subsidary of two largest Dutch water companies 50% of Netherlands’ population

    3. Water Operators Partnerships • Since 2005 we are active to support water companies in developing countries in improving operations and financial management • Cooperation through Water Operators Partnerships: long term partnerships between water companies aiming at capacity development in a peer to peer approach

    4. Peer to peer approach in capacity development Experienced staff supports colleagues of partners in: Finance, Planning & Control Investment planning, procurement, commisioning (and fund raising) Operations (production, distribution) Water source protection Customer management Sanitation

    5. = current projects = project references since 2000

    6. What type of results do we achieve? • NRW for cities in Mozambique in the period 2004 until 2010.

    7. Outline • Dutch Association of Water Companies (VEWIN) • Benchmarking in the Dutch Water Sector • Partnership for Performance enhancement of Water and Sanitation Utilities in Kenya through Benchmarking and Collective Learning

    8. Peter Dane MSc in civil engineering 25 year in the water industry (utilities) at present manager international benchmarking at Vewin, Association of Dutch Water Companies programme manager of the European Benchmarking Co-operation member of IWA’s SG BPA management committee

    9. Vewin - Association of Dutch Water Companies established 1952 – 212 water utility members today 10 (public) utility members runs one of the first national benchmarking programmes of Europe coordinating partner of the European Benchmarking Co-operation (international benchmarking programme)

    10. Development of water supply

    11. Public limited liability company

    12. What is benchmarking? • IWA’s Task Group on Benchmarking: • “benchmarking is a tool for performance improvement through systematic search and adaptation of leading practices” • Benchmarking consist of two essential steps: • performance assessment and performance improvement • Results of benchmarking are made tangible via Performance Improvement Plans 28 May 2010 15

    13. National benchmarking scheme voluntary programme since 1997 • initiated by national discussions on privatisation and liberalisation of public services objectives • improving efficiency by learning • transparency • as of 2011: mandatory national benchmarking programme

    14. Results of national benchmarking scheme • efficiency improvement 1997-2009 of 27%

    15. European Benchmarking Co-operation (EBC) initiative of national water associations and several utilities of Denmark, Finland, Netherlands, Norway, Sweden (2005) Mission: to facilitate water utilities in the continuous process of improving performance and transparency by: offering a simple, web based, international benchmarking programme for water services providing a platform for exchanging best practices on management and operations

    16. What can Vewin / EBC contribute? Peer to peer support to WASPA and utility members: benchmarking knowledge and –experience: ‘how to benchmark’ access to peer utility network: ‘learning from best practices’

    17. The project Objective To improve the technical and financial performance of WSPs in Kenya by introducing benchmarking and strengthen their capacity to implement the necessary performance improvements

    18. Selected KPIs, results and targets for Kenya’s water services sector in 2008 / 2009 (source: IMPACT 3)

    19. The project (3 demo projects)

    20. The project partners VEWIN VEI WASREB WASPA SNV 9 WSPs (3 demo projects)

    21. Participating WSPs in first stage Selected by WASPA executive commitee in close consultation with members • Sibo • Isiolo • Kericho • Nyeri • Muranga’a • Thika • Oloolaiser • Malindi Include more WSPs in the course of the project

    22. Activities

    23. Thank you for your attention!