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AmicusHorizon Patchless working

Making homes, helping people. Patchless Pilot – Mid Kent. AmicusHorizon Patchless working. Remove patches, become one team. www.amicushorizon.org.uk. Making homes, helping people. Patchless Pilot – Mid Kent. The beginning. Where it started Why we did it. www.amicushorizon.org.uk.

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AmicusHorizon Patchless working

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  1. Making homes, helping people Patchless Pilot – Mid Kent AmicusHorizon Patchless working Remove patches, become one team www.amicushorizon.org.uk

  2. Making homes, helping people Patchless Pilot – Mid Kent The beginning • Where it started • Why we did it www.amicushorizon.org.uk

  3. Making homes, helping people Patchless Pilot – Mid Kent How does it work • Planned/Responsive/Duty roles • Structured rota’s www.amicushorizon.org.uk

  4. Making homes, helping people Patchless Pilot – Mid Kent The roll out www.amicushorizon.org.uk

  5. Making homes, helping people Patchless Pilot – Mid Kent Managing our work • Managing cases (ASB/Mutual Exchanges) • CRM • Looking after vulnerable residents www.amicushorizon.org.uk

  6. Making homes, helping people Patchless Pilot - Mid Kent Managing change • Team morale • Staff/managers buy in • Resident Satisfaction www.amicushorizon.org.uk

  7. Making homes, helping people Patchless Pilot - Mid Kent CRM www.amicushorizon.org.uk

  8. Making homes, helping people Patchless Pilot - Mid Kent CRM Queues www.amicushorizon.org.uk

  9. Making homes, helping people Patchless Pilot – Mid Kent CRM Reports www.amicushorizon.org.uk

  10. Making homes, helping people Patchless Pilot – Mid Kent Distribute work evenly CRM tasks allocated to officers Jan/Feb/March CRM tasks allocated to officers April/May/June www.amicushorizon.org.uk

  11. Making homes, helping people Patchless Pilot – Mid Kent Distribute work evenly ASB cases allocated www.amicushorizon.org.uk

  12. Making homes, helping people Patchless Pilot – Mid Kent Regional working The set up 3 Duty Officers Base: Central Office Duties: Co-Coordinating work to HO’s from queue Allocation of ASB cases Call Duty Re-scheduling calendars for leave/sickness 3 Responsive Officers Base: Rotation to all 3 areas Duties: Viewings, sign ups, emergencies, urgent pre Voids. 8 Planned Officers Base: Usual Area Office Duties: Visits for all tasks, meetings, training, neighbourhood inspections, mutual exchanges, asb etc Planned Admin www.amicushorizon.org.uk

  13. Making homes, helping people Patchless Pilot – Mid Kent Mobile working/hot desks www.amicushorizon.org.uk

  14. Making homes, helping people Patchless Pilot – Mid Kent Summary • Learning from each other /sharing best practice • Challenges • Benefits www.amicushorizon.org.uk

  15. Making homes, helping people Patchless Pilot – Mid Kent www.amicushorizon.org.uk

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