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Simplifying Service Solutions™ Managing Logistics at the Speed of Sound – Streamlining Processes Using Voice Applications SandCherry, Inc.
Speaker: Frank Szczepanski • VP, Worldwide Sales, SandCherry, Inc. • Previously, • VP, WW Sales, Ellipsus Systems • Regional VP, BEA Systems • VP, Syport Systems Engineering • VP, Interactive Telephone Co. • Global Accounts, Stratus Computer • Manufacturing/Engineering, Unisys & Burroughs SandCherry, Inc.
Logistics – A Strategic Function • Logistics is the alignment of product, workflow and information among internal and external organizations Logistics Companies Tracking Sales Manufacturing Company Shipping Scheduling Customer Service Dispatching Sales Distribution Shipping Supply Chain Customer Service Sales Customer Service Supply Chain Manufacturing Manufacturing Component Suppliers SandCherry, Inc.
Visibility Is Key to Greater Efficiency Six drivers to transform greater efficiency in supply chain, logistics & distribution processes* • Collaboration (Real-time data sharing) • Optimization (Streamline processes with new tools) • Connectivity (Many-to-many; standard apps/platforms) • Execution (Improve T, D, I and O management) • Speed (Real-time information; > responsiveness) • Visibility (Manage, track & update info in real-time) Visibility is critical for improving all of them! *Cap Gemini Ernst & Young 2002 Logistics Report SandCherry, Inc.
Improving Visibility • Information flow • Comprehensive (end-to-end) • Real-time accumulation of both structured and non-structured data • Multi-modes (multi-access) to data input, data query, data updates • Change management • Event driven infrastructure • Systems must accommodate change • Exception notification; real-time decision capability SandCherry, Inc.
Voice Improves Visibility • Increases access to information • Phone vs. PC • Cellphone vs. wireless data • Use to extend, not replace other systems • Improves event-driven data flow • Real-time update where/when event occurs (dispatch, loading, port entry, inspection, delivery) SandCherry, Inc.
Voice Improves Many Tasks SandCherry, Inc.
Voice and Web Are Similar • Deliver 80-90% reduction in call handling costs over live transactions • Provide measurable ROI within 6-12 months • Provide consistent, effective handling of low value transactions • Available 24x7 through pervasive devices • 1.3 Billion telephones • 270 Million Internet connected PCs • More convenient, more efficient SandCherry, Inc.
FS FS FS FS Transport Transport Transport Transport Example Application • Same application can be delivered to PDA or phone… SandCherry, Inc.
Time Savings Add Up Quickly • Port Example • 300,000 containers / year • Reduce container handling time by 2 minutes per container • 10,000 hours / $350,000 a year saved • Savings don’t include ripple effect through other organizations by having data visible SandCherry, Inc.
Opportunities Today • Automating call center services • Quotations • Scheduling • Claims • Payment • Change orders • Workforce and fleet management • Dispatch • Track • Trace • Monitoring • Telematics • In-vehicle information portals (routing, alerting, maintenance) • Integration with other in-vehicle systems (geo-location) SandCherry, Inc.
Conclusions • Logistics is a strategic function • Visibility is key to improving efficiency • Using voice applications improves visibility • Real-time access to information • Real-time event-driven data flow • Voice offers compelling ROI • Reusing web applications • Improving a variety of processes and applications SandCherry, Inc.
What Indiana can Do • Leverage its Strengths • Location: Crossroads of America • Brain Trust: Outstanding Universities • Hands-on Experience • Focus on Information Flow not just Goods • Solve the Visibility problem • Establish IT logistics businesses that are global • Become: Crossroads of Information SandCherry, Inc.
Collaboration Challenge • Can we form a Center for Logistics here in Northwest Indiana? Yes • Can we create Total, Enterprise-wide Solutions for Logistics? Yes • Can we service multiple industries? Yes SandCherry, Inc.
How do we get Started? • Work together to address the issues • Form an alliance within Indiana to create a Center for Logistics => Center @ Extended Enterprises • Interested partners can belong to a consortium to build end-to-end, high velocity business solutions • The Opportunity is 10x existing GSP; 10x more efficiency; 10x current market SandCherry, Inc.
Thank You! Simplifying Service Solutions™ Frank Szczepanski VP Worldwide Sales firstname.lastname@example.org SandCherry, Inc.