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National Telecommunications Commission Kingdom of Thailand. USO Case Study For Persons with Disabilities . Present to: Asia-Pacific Regional Forum on Mainstreaming ICT Accessibility for persons with Disabilities August 26,2009 Speaker : Mr. Wares Borvonsin. Agenda.

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national telecommunications commission kingdom of thailand

National Telecommunications Commission Kingdom of Thailand

USO Case Study

For Persons with Disabilities

Present to:

Asia-Pacific Regional Forum on Mainstreaming ICT

Accessibility for persons with Disabilities

August 26,2009

Speaker : Mr. Wares Borvonsin

agenda
Agenda
  • USO Legal framework
  • Telecommunication Services plans for the disabled by NTC
  • Case Study 1 : Daisy Digital Library Project via Telephone System
  • Case Study 2 : Telecommunication Relay Service (TRS) Project
1 uso legal framework
1. USO legal framework

Telecommunications Business Act, B.E.2544 (2001)

Section 17:

The Commission shall have the duty to provide the following telecommunications services:

(1) telecommunications services in rural areas, or low rate of return areas, or any area where there is no or insufficient service providers or where there is insufficient supply of service to meet the user demand;

(2)

telecommunications services for educational institutions, religious institutions, medical institutions and other social assistance agencies;

(3)

certain nature or types of public telecommunications services for low-income person as prescribed by the Commission;

(4)

services facilitating the use of public telecommunications service for the disabled, children, senior citizen and under-privileged.

2 telecommunication services plans for the disabled by ntc
2. Telecommunication Services plans for the disabled by NTC

Type of Telecommunication Services

Installed Public Pay Phone for the Disabled

in Designated Area

Amount

8,157 Booths

Accessibility

NTC Telecommunication Master Plan Phase 1 (2005-2007)

NTC Telecommunication Master Plan Phase 2 (2008-2010)

Status

Services Available for the public

Print Disabled Persons

Daisy Digital Library via Telephone System Project

Status

Development on TRS Model and Policy

Deaf / Hearing-Impaired / Speech Impaired

Telecommunication Relay Service (TRS) Project

case study 1 daisy digital library project via telephone system
Case Study 1 : Daisy Digital Library Project via Telephone System

What is the Daisy Digital Library via Telephone System?

case study 1 implementation for daisy digital library project via telephone system continue
Case Study 1 : Implementation for Daisy Digital Library Project via Telephone System (Continue)

How does it work?

Content A

PSTN

Content B

Content C

Mobile BTS

Telecom Operator

Daisy Server

Content D

Content E

timeline development past to present
Timeline Development : Past to present

Case Study 1 : Implementation for Daisy Digital Library Project via Telephone System (Continue)

Information Service Accessibility Development for Print Disabled Persons in Thailand

NGOs

Thailand Association of the Blind (TAB)

NTC & TAB

Braille Library

Or

Voice Recording

Library

Development

The Digital talking

Book Reader

Via Telephone

Launching

The

Daisy Digital Library

Via

Telephone

project

National

Library

For

the Blind

Pilot Project

on

Daisy Digital Library

Via

Telephone

(30 Telephone Lines)

BF.1986

1987

2005-2006

2007-2008

2009 – until now

case study 1 implementation for daisy digital library project via telephone system continue1
Case Study 1 : Implementation for Daisy Digital Library Project via Telephone System (Continue)

Experience found on pilot project in 2007-2008

case study 1 implementation for daisy digital library project via telephone system continue2
Case Study 1 : Implementation for Daisy Digital Library Project via Telephone System (Continue)

Critical Issue : Tariff Barrier

Daisy Digital Library

(Location :BKK)

3 Baht / minute

(Based on : without promotion package)

4.5 Baht/Minute

3 Baht/Call

1.5 Baht/Minute

3 Baht/Minute

BKK & Greater BKK

0-50 K.M.

From BKK

51-100 K.M.

From BKK

100 K.M.& Up

From BKK

77,222 Persons

(Exclude Other Group of Print Disable person)

Num. of Blind

4,547

Num. of Blind

5,454

Num. of Blind

4,976

Num. of Blind

62,245

case study 1 implementation for daisy digital library project via telephone system continue3
Case Study 1 : Implementation for Daisy Digital Library Project via Telephone System (Continue)

B. How to Implement the Daisy Digital Library via Telephone System

Pilot Project (2007-2008)

Project Launching (2009- Until Now)

NTC

TAB

Supported

Fund

5.2 MB

for 1 year

Issues to be concerned

Telephone line is always busy

Expand the reserving line

from 30 to 90

Inconvenience when dial

9 Digit Numbers.

Allocated 4 digit numbers

“1414”

Need more software tools

for upgrading services

Developing related software

Tariff Barrier

Appointed the committees

for policy recommendation

current status of the project
Current Status of the Project

Availability of Services

1414

Comment & Vote

Information for the Disabled

News

Books

  • TAB & other Association News
  • Current news
  • Previous news (Month)
  • TAB Activities Report
  • TAB weekly report
  • TAB Previously report
  • Seminar & Interview
  • Current Program
  • Previous Program
  • Miscellaneous Program
  • Computer & Technology
  • Braille
  • Law
  • FAQ
  • Question
  • Answer
  • Daily News
  • Politic
  • Economic & Business
  • Social
  • Foreign News
  • Sports
  • Entertainment
  • Magazines
  • Politic
  • Economic & Business
  • Social
  • Foreign News
  • Sports
  • Career Development
  • Travel Art & Culture
  • Health
  • Magazine Selected
  • T.V. & Radio News
  • Pass Word Requirement
  • Section A : Recommended Books
  • Section B : Self Development Info.
  • - Personnel Development & Leadership skills
  • - Organization Management
  • - Law
  • - etc.
  • Section C : Short story & Documentary
  • Section D : Drama
  • Section E : Philosophy
  • Section F : Social
  • Section G : Philology
  • Section H : Science
  • etc:
  • Daisy Service Comment
  • Voice Comment Recording
  • Listen to the answer
  • Vote
  • (Depending on the Issue)
case study 2 implementation plan for trs project
Case Study 2 : Implementation Plan for TRS Project

Telecommunication Services plans for the disabled by NTC

Type of Telecommunication Services

By Physical

Print Disabled Persons

Deaf / Hearing-Impaired / Speech Impaired

Current (2009)

Research & Development on TRS Model and Policy

Next Step (2010)

The Implementation of TRS Pilot Project

background
Background

The number of Deaf & Hearing impaired Registration (Nationwide)

Total 101,577 persons

Source : National office for Empowerment of persons with disabilities

development idea on trs project implementation
Development Idea on TRS project implementation

Current accessibility channel to the Telecommunication Services

(Thailand ‘s Context)

SMS

MMS

Web Cam

3G

Difficulty to access the Gov.& Bus. Service

Problem Identify

Limit of social participation

Difficulty to access the Medical Service

Difficulty to access the EMS

TRS Center is the best solution to eliminate all the communication barrier.

how does the trs bring disabled back to the social
How does the TRS bring disabled back to the social?

Social Participation Model

Communicate

Type or Sign

Talk

Communications Assistance

Or

VDO interpreter

Access to Gov. Bus. &Med. Model

Gov. & Bus. Units

Hospital

Talk

Talk

Communicate

Communicate

Communications Assistance

Or

VDO interpreter

Sign

Sign

North 23,994

Northeast 37,215

BKK 6,917

Central & East 19,865

South 13,586

Non registration group

case study 2 implementation plan for trs project continue
Case Study 2 : Implementation Plan for TRS Project (Continue)

Project Collaboration

National Telecommunications Commission (NTC)

National Electronic and Computer Technology Center (NECTEC)

Contributed 2.5 MB

Contributed 0.58 MB

Research & Development on TRS Model and Policy

Conduct by Joint Committees

Objective of the Research Project

Prepare a plan to establish the TRS Center which emphasizing on organization structure, cost, staffs , scope of service and related issues.

implementation framework
Implementation Framework

Project Status

Conduct Research & Study on policy and regulation in selected countries

90 %

Study the management system of domestic call center particular on pricing personnel and investment

Done

Demand collection & needs analysis in 5 regions

On process

Analysis

NA

  • Define organization structure & management
  • Determine of efficient TRS model that fit to the Thai Context
  • Select technologies & equipments
  • Design TRS network architecture

NA

  • Output
  • Prototype of TRS center
  • TRS Policy Recommendation

NA

way forward
Way Forward
  • Developing Public Policy and Regulation
  • Creating Public Participation
  • Sharing Information & Experiences with International Forum
  • More Investing in R&D