1 / 24

Provider Conference April 08

Provider Conference April 08. Mark Janes. Last Year. Providers are critical to the success of this programme. Clarity in communication. Listening. Honesty openness. Users and carers at the centre of the partnership. Continuous improvement. Changing the pattern of provision

jovianne-armando
Download Presentation

Provider Conference April 08

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Provider Conference April 08 Mark Janes

  2. Last Year Providers are critical to the success of this programme. Clarity in communication. Listening. Honesty openness. Users and carers at the centre of the partnership. Continuous improvement Changing the pattern of provision Removing ineligible funding. Focus on need. Shift to floating support where appropriate Redistribution of money from some client groups to others. Five year strategy.

  3. Members Overview Group Service User Reference Group Commissioning Body Budget Strategy Group Young Peoples Group AccommodationServices Older People Offenders group Programme Development Group Provider Forums

  4. Audit Commission • Have inspected Supporting People in Hertfordshire twice. • In May 06 they found the programme to be poor with promising prospects. • In Jan 08 they re-inspected and remain critical of some aspects of the programme. Discussions with the Audit Commission have been taking place through March and the report will be with the County Council in April.

  5. Designing SUPPORT Understanding need for SUPPORT Buying SUPPORT Monitoring SUPPORT Commissioning Cycle

  6. Priorities • Are now embedded and driven by the strategy and the improvements needed identified by the Audit Commission. • Work plan is reviewed at each Commissioning Body. • All is dependent on the strength of the partnerships to deliver. • Strategy.

  7. Supporting People Strategy • Adopted by all partners in summer of 2007. • Five Year Strategy. • See Easy Guide.

  8. Priorities 08/09 • Older people. • Substance misuse. • Homeless services. • Offenders. • Physical disability. • Domestic Violence/Abuse. • Mental health. • Service user involvement. • Move on. • Contract / Service reviews. • Diversity

  9. Finance • Hertfordshire County £21,000,881 now confirmed. • VFM will break even. • £2 million in retraction over next three years. • 2% inflation for 08/09. Figure for subsequent years not agreed. • £1.4 million investment fund. • Reducing administration grant over next three years. • Possible removing of ring fence in 2009.

  10. Service user • Service User Reference Group met for first time in December 07 and in April 08 with Commissioning Body members. • We are involving service users throughout the commissioning cycle • Having your say. • Need. • Specification. • Deciding who to buy services from. • Monitoring. • Communication • Service level.

  11. Safeguarding • Adults and Children • Lead Officer now sitting on the Adults Safeguarding Committee • On-line training pack • Service review • Serious concerns about establishments

  12. PerformanceIndicators • Summary information. • Outcomes 2 quarters. • Long term no data yet. • Benchmarking Performance Indicators. • Service targets for April 08.

  13. “Having Your Say” • Satisfaction & Dissatisfaction with support • Comments about support

  14. Performance data

  15. Performance data

  16. Move on

  17. LAA Target

  18. Targets by client group 08/09

  19. Outcomes

  20. Outcomes

  21. Quality Assessment Framework • Summary at mid January 08 • Information that has been used to establish quality score. • Overall QAF d,c,b,a. • Five services moved to overall score of d. • So overall an improving picture.

  22. QAF

  23. QAF

  24. Today • 08/09 • Provider involvement critical. • As we have money to invest in housing related support, what should we buy? • How should we approach this process? • What should we not do?

More Related