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Introduction to the session

Introduction to the session. Tr ansforming t he Postmaster as a Manager. How to meet the expectations of the customer and of the department. Use the tools of Management to achieve efficiency and provide Best quality of Service. Learn and practice the attributes of a successful manager. .

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Introduction to the session

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  1. Introduction to the session • Transforming the Postmaster as a Manager. • How to meet the expectations of the customer and of the department. • Use the tools of Management to achieve efficiency and provide Best quality of Service. • Learn and practice the attributes of a successful manager. Unit 1.1

  2. . Understand ways to generate more revenue and reduce expenditure . Understand implementation of the flagship projects like - Project Arrow, Mail networking optimisation, India Post 2012 Implement and execute Governments initiatives under social welfare schemes. Deliver projects of the Govt. such as CPI, UAID, RGI. Unit 1.1

  3. Understand the role of the Postmaster as Operational manager. • Plan and anticipate challenges in taking charge as a manager. • Develop self development skills of Professional Etiquettes, stress management, interpersonal relations Unit 1.1

  4. Trainer to use any one of the Ice Breaking activities to TRIGGER the session. ICE BREAK Unit 1.1

  5. Assignments for the Week • Prepare a chart of duties and responsibilities of the postmaster as defined in various manuals. • Prepare a list of such duties that are relevant in the changed scenario. • Form teams of 5 each, assign a suitable title for your team and select a team leader. • Presentation of paper by trainees on attributes of Successful Manager • Prepare a Model of successful manager Unit 1.1

  6. Prepare a chart on the role and responsibility of a postmaster to be submitted on day 2. • Come up with Manager’s TOOL-KIT Unit 1.1

  7. Need for creation of new cadre To challenge private operators which are managed by professionals– to compete on even terms. To overcome barriers of posting people only on seniority criteria irrespective of capabilities To meet the need to improve and upgrade functioning of PO Meet present day need of specialisation in postal office management Respond to the introduction of technology, challenges from market, increase productivity– needs professional manager . To ensure that professionally qualified, trained and meritorious people head the post office PPT 1.2.1 Unit 1.1

  8. Expectations of the department • Growth in traditional mail services • Growth in financial services • Implementation of flagship projects • Provide best services by use of available technology • Getting prepared for changes and accomplishing the targets Unit 1.1

  9. To fulfill the agreement with private players like WUIMT • Standup to the competition offered by similar service providers. • Offer excellent services by continuous upgrade in quality and provide add on value to services. Unit 1.1

  10. Group Discussion • Trainees in groups will discuss on the creation of the cadre and the challenges awaiting them. Unit 1.1

  11. Exercise 1.1 • Write 10 points on how you feel about joining the new cadre. Unit 1.1

  12. Cutting edge • What is special about this cadre? • Cutting edge for customer service… • Basic operational unit… • High visibility of results… Unit 1.1

  13. Exercise 1.2 • What are my aspirations for my future in the organisation, for my Post Office and my Department. • How does my joining the Postmaster's cadre will realise my aspirations. Unit 1.1

  14. Exercise 1..3 • What is my learning agenda? • How will this program help me? Unit 1.1

  15. Presentation by participants • Trainees in groups will present the gap between the expectations of department and where do they stand and how they work towards filling the gap • Each team has 4 minutes and 10 minutes for preparation Unit 1.1

  16. RECAP Unit 1.1

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