Staff Accountability and Feedback. Patient Focused Rounding. Do we really know what our patients want?. Patient’s perceptions are influenced by…. Environmental Factors (Service Environment) Human Factors (Service Delivery) Process Factors (Service Processes).
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All of these are communicated by you
I gave you “very good” on your survey. I am six times morelikely to go to your competitorin the future.
I gave you “excellent” on your survey. I am six times lesslikely to go to your competitorin the future.
It is very nice to meet you. As I said, I am the Head Nurse, and I have been with Unity Point for ten years. One of the things I like to do as HN is take time to meet my patients and ask them a few questions about the care they have received while in our hospital. Is this a good time?
In Unity Point we want to make sure that every patient receives excellent care, now on my unit part of excellent care is making sure we have good communication with our patients, and making sure they understand the plan of care so can I ask you……
I want to thank you so much for this information, it is so important for us to hear from our patients and I also want to thank you for choosing Unity Point, it is our privilege to care for you, I will be sharing this feedback with our staff
JulAll Hospitals Inpatient - 2009
Nurse Leader Rounded
Implemented Monthly Patient Satisfaction Tracking and Reporting System: turning data into actionable knowledge and transparency, accountability, Rounding, Words that Work