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ORGANIZATION MANAGEMENT BA 550

ORGANIZATION MANAGEMENT BA 550. John Sloan. Introduction – John Sloan. Fifth year on the OSU Faculty, teaching BA 357, BA 462, and BA 550 28 years of operations / project management experience with Hewlett-Packard: Different geographical locations Different product lines

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ORGANIZATION MANAGEMENT BA 550

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  1. ORGANIZATION MANAGEMENTBA 550 John Sloan

  2. Introduction – John Sloan • Fifth year on the OSU Faculty, teaching BA 357, BA 462, and BA 550 • 28 years of operations / project management experience with Hewlett-Packard: • Different geographical locations • Different product lines • Different functional responsibilities • International experience • Experience teaching in a business environment • BA Mathematics, 4 years USAF, MBA

  3. Introductions • Name • Undergraduate degree and where/when • Business/other experience • What do you want to be doing in 5 years? • IBP – describe business plan and your assessment of it

  4. Specific expectations? - Something you are trying to get done - Something you did could have gone better Formal Course Description • Organization-wide implementation issues • Driven by change • Balanced view of organizational design: • Structural • Human

  5. Course Description - restated • How do you get an organization’s members collectively do what you need them to do (assume you are in charge) • Old tasks • New tasks • Obtain cooperation from extended team • Understand the impact of organizational design • Achieve high performance of desired tasksand employee satisfaction Driven by change

  6. Course Description – Is / Is Not IS NOT IS • Understanding the effects of the organizational structure and culture on business performance • Implementation planning • Actions and owners • Metrics and control plans • Leadership • Lecture / discussion / examples (yours and mine), HBR articles, HBR cases and term project • Judgment / subjective • Organizational Behavior • Strategic Planning • Lecture, Textbook, Multiple-choice testing • Deterministic / objective

  7. Cookbook Course Objectives • Identify and explore various aspects of organization design related to implementing strategic plans • Learn about diverse, practical approaches to making strategy happen and how to resolve implementation issues • Structured planning • Measurement and control systems • Leadership & coaching

  8. Some Applications • Organization-wide change • Strategy, e.g. from an airline to a travel-related company • Culture, e.g. from a product-oriented to a customer-oriented company • Strategic project, e.g. launch a major new product, integrate an acquired company • New venture / start-up • Change/improvement required by latest annual plan

  9. “House Rules” • Be prepared to respond and share comments with others • Listen to others; ask for clarification if necessary • Feel free to question my opinions; I do not necessarily know it all • Help keep distractions to a minimum: arrive on time, electronics on mute • The printed class schedule may change

  10. Course Grading • Participation / discussion20% of grade (100/500) • Case briefs50% of grade (50 + 100 + 100 = 250/500) • Term project (written and presented)30% of grade (125 + 25 = 150/500)

  11. Case Briefs • We will discuss 5 HBR cases in class • You will be required to individually submit 3 case briefs (MS Vega + 2 others) • See BA 550 Case Briefs.ppt in the public folder • Read and be prepared to discuss all cases • Last names beginning with A – MCases 1, 2 and 4 • Last names beginning with N – ZCases 1, 3, and 5

  12. Case Briefs • Problem statement / Background • Briefly set the context for the case • Raise the major question(s) to be addressed • Separate symptoms from problems • Possible Solutions / Responses (optional) • State alternatives considered • Criteria for selection • Recommended Solution and its Implementation • Who • What • When

  13. Case Briefs - continued • One page maximum – no title page • Typed – no smaller than 10 font • Regular fonts – Arial or Times New Roman • Writing quality • Read the case instructions (BA 550 Case – XYZ.ppt in the public folder)

  14. Case Briefs – Writing Quality • Ideas and contentWriting is clear, focused, interesting, and compelling. Main ideas stand out and are supported with carefully selected details. • OrganizationThe organization strengthens and clarifies the main ideas. The order and structure help the audience understand the material. Smooth transitions among ideas, sentences, and paragraphs. Strong introduction to engage the audience. Well-designed conclusion. • Sentence fluency and conventionsWriting has an effective flow with strong control over sentence structure (no run-ons or fragments, consistent verb tense, parallel structure, etc.). Proper spelling, capitalization, grammar,punctuation, and paragraph breaks.

  15. Content Clear Concise Compelling Case Briefs - Grading • Characterization of the problem(s) • Conclusions supported • Solution workable/practical • Writing quality • Class discussion

  16. Term Project • This is a group assignment • IBP teams to carve out relevant pieces of your business plan, presenting the implementation plan and supporting organizational design. • Non-IBP people to form teams of 3-4. Select a topic in implementation or managing change in organizations – present the implementation plan and supporting organizational design. • See BA 550 Term Project.ppt in the public folder

  17. Term Project – Non-IBP Examples • Reviving United Airlines • Closure of Gateway’s retail stores • Sirikrai Company merger • Credit Union system conversion • Centralizing OSU’s conference operations

  18. Term Project • A PowerPoint presentation including: • Context • Implementation plan for one or two major strategies (the Hoshin planning model is one approach – any logical structure will work). Include performance measures and review process. • Organizational design supporting the strategy implementation (the “five circle” model is one approach – use another model if you prefer). • In-class presentation

  19. BA 462TERM PAPER – OUTLINE 1. Project Background/Description 2. Scope Statement 3. Priority Analysis (general discussion): a. Time, Cost, Performance trade-off b. Assessment 4. Risk Assessment/Response 5. WBS & Preliminary Schedule – Gantt Chart 6. Network Diagram 7. Resource Allocation Sheet 8. Cash Flow Requirements 9. Managing the Project a. Stakeholder (social network) analysis b. Keys to success 10.Project Update a. Problem Description b. Impact on Project c. Revised Project Estimates (Gantt, Network, Revised Costs) d. Summary (after the update)

  20. Term Project – Presentation/Delivery • The speaker’s eye contact helps the audience pay attention. • Speech is clear and easy to understand. Language is memorable. • Voice patterns (tone, inflections, volume, pace) emphasize main points and increase interest in the message. Voice projection is adequate. • Nonverbal techniques (facial expressions, gestures, body movements and stage presence) help convey message with energy and enthusiasm, and do not detract from the presentation. • Fluent delivery – infrequent fillers (uh, like, and).

  21. Term Project - Grading • Context (25 points possible) • Implementation plan(50 points possible) • Organizational design(50 points possible) • Presentation(25 points possible – individually graded) Team grade

  22. ORGANIZATION MANAGEMENT Introduction to Organization Management

  23. Strategy Strategy is the fundamental pattern of present and planned resource deployments and environmental interactions that indicate how the organization will achieve its objectives

  24. Strategic Planning • Environmental scanning (anticipate or understand change pressures) • Normative planning or vision/mission • Strategic Planning: mission and objectives • Strategy Implementation: programs and projects to achieve objectives • Strategic Control: performance measures to determine whether objectives are achieved

  25. Long-range scenarios • Economic forecasts • Estimates of market size and growth • Industry/Competitor analysis • Forecast of customer requirements Environmental Scanning: Vision / Mission Goals and Objectives Strategy Implementation Strategic Control

  26. Goals and Objectives Strategy Implementation Strategic Control Environmental Scanning • Vision / Mission: • Defines the business • Defines position relative to the expected situation in the market place • Written vision statements - Sometimes a product of serendipity - More often a result of painful collective effort

  27. Strategy Implementation Strategic Control Environmental Scanning Vision / Mission • Goals and Objectives: • Goals/objectives are used interchangeably • Notion of a cascade of goals and objectives • Broad corporate goals: overall profits, growth • More specific functional objectives: market share, revenue by product • Unit-level objectives that support functional objectives

  28. Environmental Scanning Vision / Mission Goals and Objectives • Strategy Implementation: • “Programs and projects” define specific actions / steps necessary to achieve mission and objectives - Launch product X by June 1 - Improve outgoing product quality - Increase creativity in Product Design - Improve morale in Marketing • Structural and human resource planning usually included How can we measure this? Strategic Control

  29. Environmental Scanning Vision / Mission Goals and Objectives Strategy Implementation Strategic Control Systems: Changes to targets, measurements, or performance

  30. The Main Components of the Strategic Planning Process FIGURE 1.1

  31. Strategy and Competitive Advantage The relationship between strategies and resources and capabilities: FIGURE 4.8

  32. Intended and Emergent Strategies Source: Reprinted from “Strategy Formation in an Adhocracy,” by Henry Mintzberg and Alexandra McGugh, published in Administrative Science Quarterly, Vol. 30, No. 2, June 1985, by permission of Administrative Science Quarterly.

  33. Strategic Management Process OrganizationalStructure,Systems,Processes, andCulture OrganizationalDesign Process From Galbraith and Kazanjian “Strategy Implementation: Structure, Systems and Process”

  34. Organizational Design Variables From Galbraith and Kazanjian “Strategy Implementation: Structure, Systems and Process”

  35. Organizational Design Variables From Galbraith and Kazanjian “Strategy Implementation: Structure, Systems and Process”

  36. Differences in Strategy Implementation • Situational differences: • Organizational culture • Magnitude / impact of the change • Urgency of change • Capability of organization to react • Cooperation of key personnel

  37. Differences in Strategy Implementation - 2 • Individual differences: • Ability of the manager / leader • Personal values of the manager / leader • Personality of the manager / leader • Personal “life” issues at that time

  38. Differences in Strategy Implementation - 3 • Situational differences • Individual differences . . . your mileage may vary

  39. Strategic Planning in Practice • Planning ritual varies across companies • Driven from the top or some Corporate Planning unit close to the top • Ends in a 1-5 year rolling plan, programs/projects, and budget • Budgets get monitored, programs and projects are reviewed, plans are (sometimes) updated, assumptions invariably forgotten • Actual strategy can be fluid and clear only among top management or major decision-makers

  40. Assignment • Read BA 550 class packet: • Executing Change: Seven Key Considerations • What Leaders Really Do • Managing Your Boss • Case brief – Microsoft Vega • Complete proposal on term project(handout)

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