Retrieve Your User Name • On the Sign in page, select the Forgot Username or Password? Link.
To retrieve your username, you'll need to enter an email address or phone number associated with your account or your account number and last name.
To retrieve your password, you'll need to answer your security question.In either case, you'll need to verify that you are not a robot by using the Captcha.
Charter Email1 888 269 130 • When you've entered your information, you'll receive a message via phone or text with your username and/or password. • Visit us at Charter Email Helpline.