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Online Student Support Services: Advising and Tutoring Across the Web. Success 2.0: Enhancing Student Learning and Retention with Technology October 29 th , 2010 Middlesex Community College. Benefits of Support Services.
Success 2.0: Enhancing Student Learning and Retention with Technology
October 29th, 2010
Middlesex Community College
“Courses and programs that build mentoring and support groups into their designs help improve levels of student involvement, motivation, and academic self-confidence and, in turn, increase levels of institutional commitment and engagement (Mangold et al., 2003; Padgett & Reid, 2003). Such findings serve as the basis of many efforts to improve retention, such as faculty-student mentoring, peer tutoring, academic counseling, and advising programs (Chenoweth, 1999; Roach,1997, 1999; Rodriguez, 1997).”
http://inpathways.net/college_retention.pdfThe Role of Academic and
Non-Academic Factors in Improving College Retention, ACT POLICY REPORT
“Our most important finding is that student service expenditures influence graduation and persistence rates and their marginal effects are higher for students at institutions with lower entrance test scores and higher Pell Grant expenditures per student. Put another way, their effects are largest at institutions that have lower current graduation and first-year persistence rates. Simulations suggest that reallocating some funding from instruction to student services may enhance persistence and graduation rates at those institutions whose rates are currently below the medians in the sample.”
Do Expenditures Other Than Instructional Expenditures Affect Graduation and Persistence Rates in American Higher Education? By Douglas A. Webber and Ronald G. Ehrenberg http://www.ilr.cornell.edu/cheri/upload/cheri_wp121.pdf
For on-campus students:
The institution provides effective student and academic services to support students enrolled in on-line learning offerings.
5.17 “The institution has in place an effective system of academic advising that meets student needs for information and advice and is compatible with its educational objectives. Faculty and other personnel responsible for academic advising are adequately informed and prepared to discharge their advising functions. Resources are adequate to ensure the quality of advising for students regardless of the location of instruction or the mode of delivery. “
North Dakota State University:
Houston Community College System’s Online Tutoring Program
content and design
and Support on Campus
No strain on staff in terms of resources or personnel
Support is handled by an outside source and no need to have specialized IT staff
No time needed to set up
Typically have an extended schedule and number of subjects offered is higher than one single institution can provide
No control over rising costs, hours offered, subjects offered, or tutors hired
Politically sensitive if you are hiring tutors from out of state or overseas
Can’t customize as easily to the needs of your institution or students – without additional costsOutsourcing your service
Total = 12 states
Total = 94
procedure, and technology
Outsourcing and Collaborating