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Practice Guided by Research in Providing Effective Student Support Services Prof. Terry Anderson Canada Research Chair in Distance Education Presentation Overview Traditional Opening Joke Need for distance education research Sorry state of current research Methodologies Quantitative
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Prof. Terry Anderson
Canada Research Chair in Distance Education
pre-enrollment services (recruiting, promotion, orientation),
admissions and registration,
degree and transcript audit,
library and bookstore services,
personal and career counseling,
social support services, and
financial planning and management.
Open University: “all those elements capable of responding to a known learner or group of learners, before, during and after the learning process” (Thorpe, 2001)
Includes teaching functionDefining Learner Support
Glassick, Huber & Maeroff. (1997).
Are such descriptions exclusionary?
Ungerleider, C., & Burns, T. (2003) . A systematic review of the effectiveness and efficiency of networked ICT in education . P.38 Ottawa: Industry Canada. Retireved Jan. 24, 2004 from http://www.lnt.ca/technology/ict/SystematicReview.pdf
is inversely proportional to the value
of the stakes at issue -- that is why
academic politics are so bitter.”
Wallace S. Sayre, 1905-1972
"Issawi's Laws of Social Motion" (1973)
12,000 students in Business Undergraduate programs
Prior to 1995 traditional telephone/email and mail tutor model
On call 2 hours/week
Part time, problem with knowledge of institution
knowledge of a single course
Subject matter expertise
Personal knowledge base
Call Centre Model
Advisor on call 40 hours/week
Full time, steeped in university environment
All business curriculum
Refers to academics for subject matter expertise
Formal FAQ and data collection
Answer 80% of student inquiries
Saves over $100,000 /year
Open Source Solution
4,200 downloads first two weeks
“Wisdom is fed equally from practical, theoretical, and ethical knowledge and from a large quantity of reflected experience”
Otto Peters, 2003 p. 137