STAFF AWARENESS PROGRAM

1. STAFF AWARENESS PROGRAM Crime Prevention Officer S/C Peter Stefaniw City of Glen Eira & Por Phillip

2. SAFETY AWARENESS Conflict Management Personal Safety for home & work Reporting Of Crime Clinic layout and CPTED principles

3. SAFETY AWARENESS Customer Service Business Emergency Plan Armed Robbery Cash handling

5. But it won’t happen to me……..

6. DEALING WITH AGGRESSIVE PERSONS As every situation will be different there is no set procedure for dealing with each and every individual. However, the following guidelines should assist staff in responding to violent or potentially violent situations Staff should always endeavour to contact police when a criminal offence is either committed or expected to take place

7. DEALING WITH AGGRESSIVE PERSONS Staff responding to an incident (involving another employee and visitor/s) should view what is occurring before entering into a room/area to avoid endangering themselves Staff should assess the situation and not become over zealous. Staff should not become an audience during a heated discussion. If they can’t assist, they should stay away

8. DEALING WITH AGGRESSIVE PERSONS If a visitor is required to leave the premises (I.e. because of unacceptable behaviour) but refuses to do so, then a designated person (with authority to represent the management should ask the person to leave) Staff should not attempt to apprehend criminals except in the most extenuating circumstances

9. DEALING WITH AGGRESSIVE PERSONS The design of the area in which a potential aggressive situation is to be dealt with, can significantly affect the outcome of the predicament. Some of the designs which should be incorporated in area where it might be anticipated that conflict situations may arise, should include;

10. DEALING WITH AGGRESSIVE PERSONS Sufficient separation of staff and the public, to limit the possibility of assault. This should include restricted access into staff areas to deter physical confrontations. The seated position of staff (ie; looking down/up) can also affect the ability to control discussions with aggressive customers.

11. CONFLICT RESOLUTION REMEMBER: some people may not react the way you hope. Consider the possibility of an escape route, or some form or barrier between yourself and the person.

12. The counter should provide structural means to deter persons jumping the counter. This may include utilising physical barriers which do not allow the jumping of counters, such as clear perspex work station dividers and /or pelmet type lighting or fixtures over the counter stainless steel horizontal wire. One way glass for managers to see through and passively observe.

13. DEALING WITH AGGRESSIVE PERSONS Incorporation of either movement/operator initiated buzzers near/at counters where it is anticipated visitors could be left unattended and unnoticed. COUNTER ITEMS POTENTIAL HAZARDS: SCISSORS PIG STICKERS STANLEY KNIFE

14. SAFETY FIRST REMEMBER: Your personal safety is paramount. SAFETY FIRST: remember your limitations

15. REPORTING OF CRIME The accurate reporting of a crime assists police to investigate offenders and to apprehend offenders Avoid unnecessary delays Quickly assess if you wish to have police involvement, or have matter handled internally. Time may be important.

16. Information needed by Police Nature of the Offence Exact Location Time Committed Time Reported Description of suspects Name and address of Reporting Person Always ring 000 Not the local station

17. CRIME SCENE Preserve any evidence Leave Crime Scenes Untouched Make notes of observations/times Make accurate , detailed notes of conversations

18. Theft of Restricted Substances Notify Police Immediately Advise of Quantity,colour,size of drug.-effects Major drug Unit may become involved Media can be used

19. They don’t need it - you do!

20. Restricted schedules rules

21. Personal Safety in the Clinic or out & about…………… Have a plan of Action Think ahead Practice the Plan Make a decision not to be a victim Trust your instincts

22. HOME VISITS Doctors: Only go as a last resort- can the patient attend a nearby clinic? Can they attend following morning? Can someone go with you? ring someone tell them where you are going providing arrival time, address, phone no.of patient, and estimated departure time.

23. Home visits…cont Speak to the patient establishing general need. Consider establishing a network with other clinics from a safety perspective of “Difficult patients” fore armed=forewarned.

24. Personal Safety Crime is around. Actual Crime is different to perceived crime Keep crime in perspective

25. CPTED CRIME PREVENTION THROUGH ENVIRONMENTAL DESIGN

26. Elements of crime felsons theory* Victim Offender Opportunity All of these elements must combine for a crime to be committed

27. Influences on an Offender Increase Risk Increase Effort Decrease Reward All of these elements influence whether the offender will commit the crime or not

28. Crime Prevention Through Environmental Design(cpted) DESIGNING OUT CRIME

29. LOCATION LOCATION!!

30. Direct routes the safest

31. Perimeter Security Signage / Directional Arrows Street Number / Property Name Pruning / Removal of Trees and Shrubs Security Fencing Removal of Entry Facilitators Restricting Access to Roof / Windows Secure Power Board

32. Building Security - Perimeter Doors Audit of all door locks Steel door jamb strengtheners Solid construction - either timber or metal Metal door surrounds - avoid timber frames Good quality locks (except as per fire regulations) Additional locking mechanisms - padbolts, 2,3 or 4 point locking systems Key Control

33. Building Security - Windows Locking Systems Restrict opening of windows or permanently seal closed Incorporate within existing / proposed alarm system Reinforced with: security film / wire strengthened glass security grilles or mesh shutters steel retractable trellis grilles

34. Building Security - General Manhole Covers Solid construction internal hinges sliding padbolt & padlock Skylights Internal security grilles Internal doors - activate locks when not in use

35. 3/5/2012 Security Lighting Types of Lighting Vandal-Resistant Glare Proof High Pressure V’s Low Pressure Sodium Photoelectric Cells V’s Time Activated Movement Activated

36. 3/5/2012 Security Lighting Advice may be sought from electrical contractors or your electical company regarding suitable lighting requirements and installation locations. Illuminating areas acts as a deterrent to offenders and assists witnesses for identification purposes. All lighting should be regularly maintained

37. 3/5/2012 Alarm Systems - con’t Personal audible alarms ‘shrill’ air pressure battery operated Duress Facility High risk locations - Fixed / Portable

38. 3/5/2012 Property Identification Property Marking Permanent Corporate Identifier Drivers licence prefixed by ‘V’ (for Victoria) Ultra Violet Marking Pen Fingerprint Paint Chemical Etching Permanent Paint Electronic Tagging Maintain inventory of all property serial numbers, model types, descriptions etc

39. Right idea but……..

42. STILL AWAKE?

43. ARMED ROBBERY

44. Armed Robbery Definition of robbery A theft using force or where the victim is put in fear of force Crimes Act 1958 Definition of an armed Robbery A robbery where the offender has a weapon, firearm or explosive ( could include syringe)

45. Armed Robbery Who commits armed Robbery? Generally offenders graduate to armed robbery from more minor crimes. Most are drug affected or have drug involvement. Suspects may have been in your complex previously Should not be stereotyped. Who generally offenders graduate to armed robbery from more minor crimes. Most are drug effected or have drug involvement. Many are customers of their victim or have done some reconnaissance on their victim or target Should not be stereotyped.Who generally offenders graduate to armed robbery from more minor crimes. Most are drug effected or have drug involvement. Many are customers of their victim or have done some reconnaissance on their victim or target Should not be stereotyped.

46. Armed Robbery Safety First Your work philosophy in all areas of business should be safety first: Your Safety Safety of Colleagues Safety of Customers Safety of Offender

47. Armed Robbery The aim of any Action should be:

48. Armed Robbery A positive security policy and reducing the risk factor

49. Armed Robbery Plan Your security plan should consider : Employees The premises (interior and exterior) Holding of valuables Transfer of cash or valuables Security equipment Internal and External Communication

50. Armed Robbery Prevention Encourage staff to report on unsafe practices or layout improvements Develop security procedures Familiarize all staff with security procedures and alarm activation techniques(induction training)

51. Armed Robbery Prevention Keep a log of incidents and discuss these at staff meetings Offender Description Forms should be on hand New Staff Orientation programs relating to security should be adhered to.

52. During an Armed Robbery “No Hero” Policy - Safety First Stay calm and assess the situation Comply with demands Move slowly and explain movements Try to remain on side of offender Activate alarm when SAFE TO DO SO

53. During an Armed Robbery Weapon (Type) Accent Height (using height marker) Age Weight

54. During an Armed Robbery use weapons try to arrest offender follow the armed offender*

55. After the Armed Robbery Take a deep breath, compose yourself, it’s over Call 000. Not the local police Stay on the phone. Only hang up when told to by police notify management/team leaders Ask if Notify key has been pressed Ask when to press key What hours is it operational Review process Remind that they can phone Cust Supp and arrange a test with staff Must use notify key to alert Tatts but can ring 000 first Ask if Notify key has been pressed Ask when to press key What hours is it operational Review process Remind that they can phone Cust Supp and arrange a test with staff Must use notify key to alert Tatts but can ring 000 first

56. After the Armed Robbery Stay away from what the offender has touched. Have witnesses stay until police arrive If unable to stay, obtain name and phone number Write down description details immediately and independently

57. After the Armed Robbery Do not discuss what happened with other witnesses Do not talk to the media. Give all details to the police, no matter how minor they appear

58. No amount of money is worth the risk of personal injury or death!

59. Good, well-designed and positioned SECURITY LIGHTING provides three benefits;

60. Detection - Light assists in detection of deviant behaviour by natural surveillance (ie passing public, security) Concealment - Reduces the ability of the offender to conceal their actions, and reducing the time spent getting into and staying within a site

64. Digital Cameras Could you provide police with a record of incidents

65. Automated front doors should have manual and automatic door locking switches that can be activated by staff Suspicious persons can be locked out at the earliest opportunity Doors can be secured after hours with staff allowing patrons entry once satisfied of their bona fides

67. Indicate to the public the security measures in place on the premises Signage

69. Who can assist you ? Victims Referral & Assistance Service Mon-Fri 8.30-5.30p.m Phone : 9603 9797 Toll Free : 1800 819 817 Victoria Police Victim Liaison Office Phone : 9628 8380 Australian Security Industry Association Limited (A.S.I.A.L) Phone : 1800 804 510 Victoria Police Crime Prevention Officers Call your local police station for referrals

70. REVIEW….. SAFETY FIRST PRINCIPLES HOUSEKEEPING PRINCIPLES TARGET HARDEN REDUCE THE REWARD SAFETY IS PERCEPTION DRIVEN A PLACE WILL ONLY BE AS SAFE AS YOURE’ PEPARED TO MAKE IT!

71. Thank you for your time