1 / 18

Employee Satisfaction Now more than ever

Employee Satisfaction Now more than ever. Pam Cushing BS, RPSGT, RST, RRT pcushing@iuhealth.org. Conflict of Interest. __ x __I do not have any potential conflicts of interest to disclose, OR ____I wish to disclose the following potential conflicts of interest:

joanne
Download Presentation

Employee Satisfaction Now more than ever

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Employee SatisfactionNow more than ever Pam Cushing BS, RPSGT, RST, RRT pcushing@iuhealth.org

  2. Conflict of Interest __x__I do not have any potential conflicts of interest to disclose, OR ____I wish to disclose the following potential conflicts of interest: Type of Potential Conflict/Details of Potential Conflict ____Grant/Research Support ____Consultant ____Speakers’ Bureaus ____Financial support ____Other

  3. objectives • Explain the Importance of Employee Satisfaction • Illustrate Areas That Can Increase Employee Satisfaction • Discuss Why Facilities Fall Short with Employee Satisfaction

  4. Facts to know • Company’s Largest Expense & Greatest Asset Is: “Employees” • Reimbursement Directly Related to Patient Satisfaction Scores (ACOs) Increased Employee Satisfaction = Increased Patient Satisfaction

  5. a) Why is it important??? • Better Quality Care for Less $ • Must Increase Revenue via Optimal Reimbursement • Must Retain Employees / Decrease Turnover Employee Engagement #1 • Not Have Employees That Are “Viruses”

  6. Value of Employee engagement www.talentkeepers.com

  7. b) Areas of focus

  8. Communication / feedback “The single biggest problem in communication is the illusion that it has taken place.” –George Bernard Shaw • Most Important Skill in Toolchest • Upward & Downward • Listening • Rounding / Coaching & Gaining Trust

  9. Communication / feedback Towel Monkey

  10. Reward / recognition • Public Acknowledgement • Personal Thank-You Notes • Attractive Rewards

  11. Orientation / training

  12. Ceu options • Reimbursement Possibilities • Company Provided Options • Paid Time Off Provisions • Scheduling Adjustments • Free Web-Based Offerings

  13. Career ladders

  14. High intensity work teams • Involving Employees via Teamwork Opportunities • Provides Empowerment • Increases Trust • Employees Participate in Activities & Have a Say in Their Day-to-Day Work

  15. Work-life balance Enhances Life Outside of Work • Wellness Programs • Flexible Schedules • Employee Assistance

  16. c) employee satisfaction...Making it work If It’s So Easy, Why Do We Sometimes Fail? • Accountability • Consistency • Lack of Importance • Other Tasks to Complete

  17. Important takeaways: • Utilize Satisfaction Tools • Evaluate Outcomes • Provide Leadership / Guidance • Create the Atmosphere That Allows Employees to Do a Productive Job

  18. questions

More Related