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Diploma of Management BSBWOR501A – Manage personal work priorities and professional development. Date: 2012 Presenter: Sarah Lean. BSBWOR501B – Manage personal work priorities and professional development. At the end of this session you will be able to: Establish personal work goals

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diploma of management bsbwor501a manage personal work priorities and professional development

Diploma of ManagementBSBWOR501A – Manage personal work priorities and professional development

Date: 2012Presenter: Sarah Lean

bsbwor501b manage personal work priorities and professional development
BSBWOR501B – Manage personal work priorities and professional development

At the end of this session you will be able to:

  • Establish personal work goals
  • Set and meet own work priorities
  • Develop and maintain professional competence
1 establish personal work goals
1. Establish personal work goals

Serve as a positive role model in the workplace through

personal work planning and organisation

  • Role modelling can serve to reinforce the desired behaviour in the role model themselves, as well as encourage others to emulate them
  • A role models actions, values and behaviours are upheld as the ideal
establish personal work goals
Establish personal work goals
  • Employees will only choose to look up to those who consistently display standards of work performance that they identify as:
    • Desirable
    • Superior to their own
    • Being consistently applied
    • Congruent with the organisation’s values and desired behaviours
  • Personal qualities are largely determined by attitude; formed through our past experiences and learning
  • Attitude is important to our work, our work situations and our ability to set and achieve goals
1 establish personal work goals1
1. Establish personal work goals
  • The attitudes and behaviours of ourselves and the others with whom we interact affect our relationships
  • Those whose attitudes and behaviours most closely reflect our own are usually the closest to us
  • Difficulty often arises with those whose are dissimilar to us
  • Understanding of our own attitudes and being willing to acknowledge and respect differences in others will work towards developing productive relationships
1 establish personal work goals2
1. Establish personal work goals
  • Behavioural and attitude consistency are important to credibility
  • In a management/leadership role credibility is important
  • It contributes to modelling appropriate behaviours, leading by example and gaining and maintaining the trust and confidence of employees
  • A demonstrated and consistently positive attitude towards work and employees in the workplace will be emulated by others in the workplace
1 establish personal work goals3
1. Establish personal work goals

Characteristics of leaders and role models

  • Uncompromising integrity
  • High energy
  • Good at working priorities
  • Courageous
  • A committed and dedicated hard worker
  • Unorthodox and creative
  • Goal orientation
  • Inspired and contagious enthusiasm
  • Staying level headed
  • A desire to help others grow and succeed
1 establish personal work goals4
1. Establish personal work goals
  • The behaviours of a good leader/manager will impact greatly on workplace efficiency and effectiveness
  • Good leaders will model behaviours that encourage employees to endorse organisational goals and objectives
  • Leaders/managers need to inspire employees to act ethically and with integrity
  • You need to demonstrate what should be done and how it should be done to achieve organisational objectives
1 establish personal work goals5
1. Establish personal work goals
  • You need to prepare people for change – as new ideas are suggested, improvements are made, innovations are proposed and as the organisation strives for sustainability over time
  • A good manager/leader:
    • Is able to make staff feel that they are valued
    • Can aid staff in developing career pathways and in making active contributions to organisational success
    • Will inspire and enthuse others
    • Act as a positive role model
    • Ensure staff derive job satisfaction
    • Ensure the organisation benefits from the skills and knowledge of its diverse employees
1 establish personal work goals6
1. Establish personal work goals
  • A role model is a person who serves as an example, whose behaviour is emulated by others
  • Role models provide a reference for the behaviour and performance of others.
  • Good leaders lead from the frontline – that is where the action is
  • They are visible, known and approachable
  • They give employees the responsibility, authority and resources to operate effectively
1 establish personal work goals7
1. Establish personal work goals
  • They should be seen and be seen to be listening and observing

Observing means:

  • Building relationships with employees
  • Noticing the things people do
  • The problems they have to deal with
  • Giving feedback
  • Acknowledging the good work that people do
1 establish personal work goals8
1. Establish personal work goals

Managers who are effective leaders will:

  • Talk to their people/customers to make them aware they are actively listening
  • Keep the lines of communication open and enable information sharing
  • See and understand what employees do
  • Work with staff/clients to find out what they really think of the organisation and ensure that product/service quality meets the staff/client’s value perceptions
1 establish personal work goals9
1. Establish personal work goals
  • Take people and their concerns seriously
  • Give credit and recognition when & where required
1 establish personal work goals10
1. Establish personal work goals

Smart/secure managers/leaders:

  • Hire competent, effective employees and let them do their job
  • Delegate responsibility and authority to staff
  • Involve people in decision making
  • Treat everyone with respect
  • Spread the power in the organisation so that they are, in effect, answerable to their staff
1 establish personal work goals11
1. Establish personal work goals
  • Good leaders plan their work so the most important tasks are completed first
  • They do not forget to carry out necessary tasks
  • They are well organised and encourage members of their team to be well organised
1 establish personal work goals12
1. Establish personal work goals

Management performance and behaviour will serve as a role model and encourage positivity in others if managers:

  • Have a positive attitude
  • Are enthusiastic and involved
  • Accept responsibility
  • Learn to understand others and to value diversity
  • Provide appropriate feedback and reinforcement to staff
1 establish personal work goals13
1. Establish personal work goals
  • Demonstrate competence with regards to job and management skills
  • Provide opportunities for employees to develop their skills and knowledge
  • Are honest, credible and act ethically
  • Participate in suitable personal and professional development programs and activities
1 establish personal work goals14
1. Establish personal work goals
  • Good leaders need to develop their own skills and knowledge including skills relating to:
    • Communication
    • Active listening
    • Interpersonal interactions
    • Cultural awareness
    • Acceptance of and management of diversity
1 establish personal work goals15
1. Establish personal work goals
  • As a manager, you usually have a greater degree of discretion in how to go about achieving the outcomes required of you than your staff
  • Rather than being told how, when and where to perform a job, you are more likely to be given a broad direction of what is to be accomplished
  • You are required to set your own goals and plan your activities to ensure your goals are realised
1 establish personal work goals16
1. Establish personal work goals
  • This flexibility can be liberating
  • It can encourage creativity
  • However, it requires innovation, discipline and the ability to prioritise.
1 establish personal work goals17
1. Establish personal work goals

Goal Setting

  • The way in which you set goals strongly affects their effectiveness
  • Express your goals positively
  • Be precise
  • Set priorities
  • Write goals down
  • Keep operational goals small
1 establish personal work goals18
1. Establish personal work goals
  • Many people spend their day in a frenzy of activity, but achieve little because they are not concentrating on the right things
  • You can be extremely efficient, but achieve very little
  • Efficiency is necessary so that tasks are completed within a timeframe.
  • Ensure that the tasks you are completing are actually achieving or at least working towards the achievement of your goals
1 establish personal work goals19
1. Establish personal work goals
  • Look for results
  • Focus on the purpose of your activities
  • Be effective
  • Identify and remove time wasters from your schedule
  • Do the right thing right
  • Doing the right thing is more important than doing things right
1 establish personal work goals20
1. Establish personal work goals
  • Doing the right thing is effectiveness
  • Doing things right is efficiency
  • Focus on effectiveness, and then concentrate on efficiency
  • You are the source of your own time wastage
  • Time wastage is not forced upon you
  • Monitor the ways you use your time and make conscious changes to your behaviour
1 establish personal work goals21
1. Establish personal work goals

Strategies for overcoming time wastage to maintain personal performance:

  • Ensure that the goals you set are realistic
  • When planning and prioritising, write the required activities onto a “to do list” in numbered order of importance
  • Prioritise tasks/objectives in terms of usable results – purpose
  • Include a time-based safety margin in your list
1 establish personal work goals22
1. Establish personal work goals
  • Delegate effectively
  • Take appropriate action
  • Learn to say “no”
  • Plan time for yourself
  • Leave the office at lunch time
  • Manage papers and paperwork
  • Use effective filing processes and filing systems
1 establish personal work goals23
1. Establish personal work goals
  • Consider your biological prime time
  • Avoid being a perfectionist
  • Arrange set times for jobs
  • Fix definite times when you would like not to be disturbed
  • Plan your telephone calls
  • Hold and participate in effective meetings
1 establish personal work goals24
1. Establish personal work goals
  • Interruptions and changes will always intrude
  • A task list does not require absolute and rigid adherence
  • Unexpected important tasks should be accepted as part of your work life and should not place undue stress on your prioritisation
1 establish personal work goals25
1. Establish personal work goals

Measuring personal performance

  • Measurement implies developing criteria against which your performance can be mapped and evaluated

These criteria might relate to:

  • Your job description
  • Team goals
  • Objectives you have set yourself
1 establish personal work goals26
1. Establish personal work goals
  • Initiative
  • Speed of work
  • Commitment / attitude to work
  • Development potential
  • Reliability
  • Contributions to teamwork
2 set and meet own work priorities
2. Set and meet own work priorities
  • Most of us feel that there will never be enough hours in the day to complete all of the tasks we have to do
  • We all have competing demands that will impact on our ability to achieve personal, team and organisational goals
  • Dealing with competing demands is a matter of prioritising tasks
  • By prioritising tasks you ensure that the most important tasks get completed first and the less important tasks are completed later
2 set and meet own work priorities1
2. Set and meet own work priorities
  • A “to do list” can help you determine what needs to be accomplished for the day
  • It can make large tasks seem smaller and more manageable
  • Know what is important and what is urgent
2 set and meet own work priorities2
2. Set and meet own work priorities

Questions to ask when prioritising:

    • What is the most important thing for me to do right now?
    • What deadlines have I got?
    • What happens if I do not do this?
    • Is this important?
    • Is this urgent?
    • Do I have to do this?
  • Busy managers are always on the go
  • Being busy is not the same as being effective
  • Be effective and be efficient
2 set and meet own work priorities3
2. Set and meet own work priorities

How to prioritise:

  • Start with a list of what you (or your team) need to do
  • Group related tasks into projects, which represent your ultimate outcomes rather than just the actions you need to take
  • At the start of the day, select the most important tasks that would make the most difference to productivity and goals
  • Identify any other tasks that are important or have been neglected and need attention
2 set and meet own work priorities4
2. Set and meet own work priorities
  • Schedule time in which you will work on the most important tasks on your list
  • During the rest of the day, continue working on your listed tasks normally
  • Determine what is important
  • Good relationships with staff are important
  • Effective managers make time for people because they know in the long run it will pay back many more times
2 set and meet own work priorities5
2. Set and meet own work priorities

Work/Life Balance

  • This does not mean an equal balance
  • Trying to schedule an equal number of hours for each day of your various work and personal activities is usually unrewarding and unrealistic
  • Your ideal individual work/life balance will vary over time, sometimes on a daily basic
  • There is no perfect, one-size fits all
2 set and meet own work priorities6
2. Set and meet own work priorities
  • It is balance you should be striving for
  • The best work/life balance is different for all of us because we all have different priorities and different lives.
  • At the core of an effective work/life balance are two everyday concepts:
    • Achievement
    • Enjoyment
  • Enjoyment means pride, satisfaction, happiness, celebration, love, a sense of well being – all the joys of living
2 set and meet own work priorities7
2. Set and meet own work priorities
  • A good working definition of work/life balance is:

“meaningful achievement and enjoyment in each of the four life quadrants”

3 develop and maintain professional competence
3. Develop and maintain professional competence

Professional development:

  • Is one of the cornerstones of our working lives
  • It keeps us interested in our work
  • Gives us the drive to progress our careers
  • Keeps the industry competitive
  • Makes us employable
3 develop and maintain professional competence1
3. Develop and maintain professional competence
  • By taking ownership of your career, assessing your knowledge and skills and focussing on your professional development you will be:
    • Able to identify the standards to which you should aspire
    • Able to determine your own development needs, priorities and plans
    • Better able to recognise opportunity
    • Increasingly effective in the workplace
    • Able to help, influence and lead others by example
    • Confident of your future employability
    • Have a fulfilling and rewarding career
    • Able to demonstrate continuing commitment to your profession
3 develop and maintain professional competence2
3. Develop and maintain professional competence
  • When considering your professional development plan consider:
  • When and where you learnt best
  • The types of activities that will be most effective for you
  • The financial and time resource implications of your plan
3 develop and maintain professional competence3
3. Develop and maintain professional competence

Learning styles

  • Visual learning – involves the use of seen or observed things including pictures, diagrams etc.
  • Auditory learning – involves the transfer of information through listening to the spoken word of self or others. They learn best through listening and speaking
  • Kinaesthetic learning – involves physical experience – touching, holding, doing. They learn best through experiencing and doing things
3 develop and maintain professional competence5
3. Develop and maintain professional competence
  • Work involves goal setting, planning, taking action and monitoring.
  • The more you know about yourself and others, the more likely it is that you will be able to achieve your goals
3 develop and maintain professional competence6
3. Develop and maintain professional competence
  • Feedback from colleagues, staff and clients can assist you in identifying opportunities for growth and development.
  • Effective forms of feedback from your workplace can include:
  • Formal/informal performance appraisals
  • Feedback from managers and colleagues
  • Feedback from suppliers
  • Personal reflection and self-assessment
  • Be proactive in seeking feedback
3 develop and maintain professional competence7
3. Develop and maintain professional competence
  • Standing still in today’s business world results in going backwards.
  • We all must continually grow and develop if we are to remain current and competitive
  • Creating and maintaining a competitive edge does not take luck but rather some solid strategic planning.
  • You need to be continually scanning your business horizon, taking note of the changes and then ensuring that you develop new knowledge and skills in order to maintain your currency