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Finding JOY in Working with Others

Finding JOY in Working with Others. JOY!!!!. J esus O thers Y ou. As an educator -. Why are we here?. Showing our LOVE through … Service. > Greater. "Whoever wants to be great must become a servant" (Mark 10:43 MSG). Service. Service = ?. Internal or External External Children

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Finding JOY in Working with Others

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  1. Finding JOY in Working with Others

  2. JOY!!!! • Jesus • Others • You

  3. As an educator - Why are we here? Showing our LOVE through … Service

  4. > Greater "Whoever wants to be great must become a servant" (Mark 10:43 MSG).

  5. Service

  6. Service = ? Internal or External External Children Clients Parents Other Services Internal Colleagues, Volunteers, Administration, and Departments

  7. Successful Teacher?? • Your success with your children will be determined by how you interact with them as well as others!!!

  8. Children Parents Other Teachers Assistants/aids Administration Cafeteria workers Librarian Custodial staff Grandparents, aunts, uncles, etc. Central office Other service providers Your Web of Service

  9. Family Involvement Partnership for Family Involvement in Education - U.S. DOE Statistics • The greatest predictor of school success is… PARENTAL INVOLVEMENT

  10. Types of Family Involvement • Phone calls • Notes home • Formal meetings • Informal meetings • Open door policy for parents to visit the school • Notes to the school from parents • Open Houses, PTA meetings, etc. • Try to have 2 positive contacts with parents to every negative contact!!

  11. Essential Skills to Balance Clinical Skills Interpersonal Skills

  12. Feature What is it? Benefit What does it mean for me? What does it mean for my family? Translate Technology and Jargon“Phonemic Awareness...Huh? What does that mean?”

  13. Confidence Acknowledgment Reassurance Esteem Demonstrate the love, compassion, and service of Jesus Christ with ALL (children, coworkers, parents, etc.) What Do Our “Customers” Want?

  14. Breaking Barriers = Effective Communication

  15. Uncover Information • Close-Ended Questions • Does your child behave at home? • Does the child you are referring to know his alphabet?

  16. Uncover Information • Open Ended Questions • What types of behavior is your child experiencing at home? • What has the child been learning?

  17. Empathetic Listening • 2 minute listening drill.

  18. Service Credibility Building Trust with the 4 C’s Confidentiality Courtesy Concern Competence

  19. Why We Don’t Hear Others

  20. Service Styles How to communicate effectively with personalities different from your own.

  21. Behavior Foundations • We are creatures of habit. • We tend to be judgmental. • The model deals with behavior only.

  22. Service Styles Control(task directed) Analyticals How? Drivers What? Tell Ask ASSERTIVENESS (fast) (slow) Amiables Who? Expressives Why? RESPONSIVENESS Emote(people directed)

  23. Service Styles • It doesn’t matter where you are on the line, but that you can move towards others. • Paul’s example (1 Cor. 9:19-23 – “…I have become all things to all men…”)

  24. Love, grace, and UNITY! • “Unity is the fundamental marker that God’s will has been discerned”. • I Corinthians 1:10 – no divisions, perfectly united • Not by might, not by power, but by my spirit… (Zech 4:6) PRAY!!!!

  25. Stages of Collaboration • Goals • Problem Identification • Intervention Recommendations • Implementation of Recommendations • Evaluation • Follow-up

  26. Dealing with Unsatisfied Individuals • Be proactive • Communicate in their service style • LISTEN • Use Buffer Statements • “I Statements” • Closing a conversation

  27. Difficult Scenarios Customer Resistance = Question + Emotion

  28. Buffer Statements • Yes, I can see your dilemma • I am so glad that you brought that to my attention. • That’s an interesting statement. • Hmmm. • That must be frustrating. • Yes, healthcare can be expensive today.

  29. “This school is too expensive.” A. No, It’s not. B. Too bad. C. I’m sorry. D. Yes, day school facilities can be expensive, but the services that are provided...

  30. “How long do I have to wait this time?” A. As soon as I get to it. B. Fifteen minutes. C. How long are you willing to wait? D. I can understand you have many things to do.

  31. “This is a terrible mistake.” A. Let me tell you why it is not my fault. B. Everyone makes mistakes. C. Why? D. Mistakes can be frustrating.

  32. “I can’t believe this place.” A. Me either. B. Why not? C. Yes, I hear that all the time. D. That’s an interesting statement.

  33. Strengthening the Soul of Your Leadership • The prophets • Moses • Without being grounded in the spiritual disciplines, we lead and serve from our brokenness. • Not by might, not by power, but by My Spirit • “Unity is the fundamental marker that God’s direction has been discerned” (Barton)

  34. “God has given each of you a gift from his great variety of spiritual gifts. Use them well to SERVE one another” (1 Peter 4:10 NLT)

  35. Thank you, Lord! . Edward Joyner Even though I clutch my blanket and growl when the alarm clock rings each morning, Thank you, Lord, that I can hear. There are those who are deaf.  Even though I keep my eyes tightly closed against the morning light as long as possible, Thank you, Lord, that I can see, there are those who are blind.  Even thought I huddle in my bed and put off the physical effort of rising, Thank you, Lord, that I have the strength to rise. There are those who are bedfast. Even though the first hour of my day is hectic, when socks are lost, toast is burned, tempers are short, Thank you, Lord for my family. And even though our breakfast table never looks like the pictures in the magazine and the menu is at times unbalanced, Thank you, Lord for the food we have. There are so many who are hungry. Even though the routine of my job is challenging, Thank you, Lord for the opportunity to work. There are many who have no job. Even though I grumble and bemoan by faith from day to day, and wish my circumstances were not so modest, Thank you, Lord for the gift of life. And even though I work in a profession that does not get the support from society that it richly deserves, I don’t make the salary of a professional athlete, I don’t enjoy the prestige of a doctor or lawyer, and I don’t receive the hero-worship of an entertainer, Thank you, Lord for giving me the opportunity to finish your magnificent work by being a positive force in the lives of children made in your image. Thank you, Lord, for giving me a touch of the divine.

  36. Review • Determining your web of service. • The importance of building a strong web. • Effective communication • Service styles • Difficult Scenarios JOY!!!!!

  37. Case Studies • Choose to read collaborating with colleagues or collaborating with parents. • Get in groups of 2-5 (your choice) and discuss the questions at the end of the case study. • Discuss as a class.

  38. IEPs • Get into our IEP groups

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