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Skills For Work

Skills For Work. Training those in the workplace 100% Funded by Department of Education & Skills Contact: Allison Bracken Mobile: 086 7736 873. What is Skills For Work?. Training for those in the workplace

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Skills For Work

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  1. Skills For Work Training those in the workplace 100% Funded by Department of Education & Skills Contact: Allison Bracken Mobile: 086 7736 873

  2. What is Skills For Work? • Training for those in the workplace • All courses are free to people who are in full-time employment, part-time employment or are self-employed • The program is very flexible - classes would be set-up to suit company and participants • All courses are FETAC accredited; Level 3

  3. Courses Available • All courses available are at FETAC Level 3: These include: • Computers • Communications • Customer Care • Numeracy • Office Skills • Child Development & Play • Caring For Children • Telephone Techniques

  4. Benefits to Employer • Better team performance • It becomes easier to ‘up skill’ employees • Employees become better able to communicate in the workplace • Improvement in processes as employees are better able to use documentation • Less supervision needed • Increased retention of employees • Improved organisational flexibility

  5. Benefits to Employee • Increased confidence • Pride in work • More opportunities for staff who have better basic skills • Staff more likely to move out of their ‘comfort zone’ in work situations • Learners go on learning – 90% of learners continue on to other courses

  6. Computers Course Outline: • Introduction to Word • Information Technology • Internet & E-Mail • Searching Online • Online Form Filling 35 hours: 3 hours a week, 12 weeks.

  7. Communications Course Outline: • Learn to Learn • Non-Verbal Communication • Personal Interaction • Reading & Writing • Media Awareness & Visual Communication • Introduction to Information Technology 35 hours: 12 weeks ( 3 hrs per week )

  8. Customer Care Course Outline: • Good Customer Practice • Responding to Complaints • Understanding Consumer Protection Laws • Handling Customer Behaviours • Teamwork • Understanding Attitudes & Perception 35 hours: 12 weeks ( 3 hrs per week )

  9. Numeracy Course Outline • Natural & Decimal Numbers • Ratios, Fractions and Percentages • Using a Calculator • Personal Finance • Measurements • Geometry, Algebra & Statistics 35 hours: 12 weeks ( 3 hrs per week )

  10. Office Skills Course Outline: • Role & Function of an Office • Practical Office Skills • Personal Skills • Mail • Cash Systems & Handling Money • Use of Office Equipment & Supplies • Use of Office Software 35 hours: 12 weeks ( 3 hrs per week )

  11. Child Development & Play Course Outline: • Exploring Play • Early Childhood Development • Planning Play • Organising Play 35 hours: 12 weeks ( 3 hrs per week )

  12. Caring For Children Course Outline: • Food & Nutrition • Health & Hygiene • Safety • Communication 35 hours: 12 weeks ( 3 hrs per week )

  13. Telephone Techniques Course Outline: • Language & Work Related Language • Responding to Questions • Recording Messages • Listening • Understanding Attitudes & Perception 35 hours: 12 weeks ( 3 hrs per week )

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