Workplace Listening and Non-Verbal Communication. Hearing vs Listening. Hearing is a passive physical act that requires no effort Listening is the act of hearing while also retaining and comprehending the information You can hear but it doesn’t mean you’re listening!.
You can hear but it doesn’t mean you’re listening!
When there is construction happening around you, do you hear the noise or listen to the noise?
What about when you’re studying?
The ability to listen carefully will allow you to:
When people don’t feel listened to, they will assume that:
wait for pauses
A good listener knows that paying attention to what the speaker doesn't sayis as important as paying attention to what he does say.
Look for non-verbal cues such as facial expressions and posture.