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The Changing Work Environment: Taking the High Road

The Changing Work Environment: Taking the High Road

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The Changing Work Environment: Taking the High Road

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  1. The Changing Work Environment: Taking the High Road Presented by: Gloria Carter-Hicks Hicks-Carter-Hicks, LLC

  2. Types of Change • Planned Change – This is an intentional systematic process used to improve the organization’s culture, competencies, leadership, operations, products, services, and technology via a proactive response to internal and/or external factors affecting the business. (Managed) 2

  3. Types of Change (continued) • Unplanned Change – This is a reactionary response to internal and external factors affecting the business. Such a response is tactical, and often an act induced by pressure. (Unmanaged) 3

  4. Reasons for Organizational Change • External Factors • Examples: • Competition • Market Conditions • Economy • Internal Factors • Examples: • Change in Leadership • Change in focus, direction and/or strategy • Need for Organizational Improvements 4

  5. Organizational & Departmental Resistance Remedies • Develop a vision and mission • Establish a strategic plan that supports the mission and vision • Create and execute implementation plans • Develop accountabilities • Develop & implement a communication strategy • Educate employees about the change • Create a process for employee involvement 5

  6. “Show me the money!” Quote Most people hate any change that doesn’t jingle in their pockets.– Anonymous 6

  7. Individual Resistance Remedies • Provide an understanding of why change is needed (business rationale) • Explain how the change will affect the individual (tune into station WIIFM) • Seek feedback, input, and assistance from the individual (participation) • Mutually set goals and objectives • Gain personal commitment and ownership • Share information regularly • Negotiate only when appropriate 7

  8. Change Curve Pre-transitional Productivity Betrayal Search for Solutions P r o d u c t i v i t y Denial Identity Crisis Type of Communication Inspirational Supportive Informational T i m e

  9. High Road: Champion of Change I’m a champion # 1Change Champion 9

  10. Low Road: Don’t be a Victim “Our department is being restructured.” “Please… No more change. I can’t handle the change.” 10

  11. Your Perspective Skeptical Indifferent Emotional Optimistic Innovative Reserve/Cool/Calm

  12. Strategy Business Rationale Planned Change Alignment WIIFM Employee Participation Teamwork Champions Ownership Change Components 12

  13. Contact Information • Gloria Carter-Hicks, President & CEO • 314-286-9940 • info@h-c-h.com