the siemens uk journey to excellence using the efqm excellence model n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
The Siemens UK Journey to Excellence using the EFQM Excellence Model PowerPoint Presentation
Download Presentation
The Siemens UK Journey to Excellence using the EFQM Excellence Model

Loading in 2 Seconds...

play fullscreen
1 / 30

The Siemens UK Journey to Excellence using the EFQM Excellence Model - PowerPoint PPT Presentation


  • 508 Views
  • Uploaded on

The Siemens UK Journey to Excellence using the EFQM Excellence Model. Dr Ian May Business Excellence Consultant, Siemens UK. Agenda. The EFQM Excellence Model The Progress of Change – The Wild West The Explorer Years: 1995 – 2002 The Pioneer Years: 2002 – 2008

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'The Siemens UK Journey to Excellence using the EFQM Excellence Model' - jess


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
the siemens uk journey to excellence using the efqm excellence model

The Siemens UK Journey to Excellence using the EFQM Excellence Model

Dr Ian May

Business Excellence Consultant, Siemens UK

agenda
Agenda
  • The EFQM Excellence Model
  • The Progress of Change – The Wild West
  • The Explorer Years: 1995 – 2002
  • The Pioneer Years: 2002 – 2008
  • The Settler Years: 2008 – Present
  • The Future
agenda1
Agenda
  • The EFQM Excellence Model
  • The Progress of Change – The Wild West
  • The Explorer Years: 1995 – 2002
  • The Pioneer Years: 2002 – 2008
  • The Settler Years: 2008 – Present
  • The Future
our journey uses this map
Our journey uses this map…

Enablers

Results

Leadership

People

Processes, Products & Services

People Results

Business Results

Strategy

Customer Results

Partnerships & Resources

Society Results

Learning, Creativity and Innovation

agenda2
Agenda
  • The EFQM Excellence Model
  • The Progress of Change – The Wild West
  • The Explorer Years: 1995 – 2002
  • The Pioneer Years: 2002 – 2008
  • The Settler Years: 2008 – Present
  • The Future
slide7

nobody's been there before

EXPLORERS

Go with the change because its new

slide9

Need to know it’s safe,

Bears dead

Indians civilised

SETTLERS

agenda3
Agenda
  • The EFQM Excellence Model
  • The Progress of Change – The Wild West
  • The Explorer Years: 1995 – 2002
  • The Pioneer Years: 2002 – 2008
  • The Settler Years: 2008 – Present
  • The Future
early adoption of the efqm excellence model
Early Adoption of the EFQM Excellence Model

EXCELLENCE

Sustainability

Increased Profitability

ContinuousImprovement

2002: Communications won UK EE

Siemens UK engage with BQF & NoEE

Assessment Output Used – Little Publicity Given to Model

Implementation

Congleton Communications, Healthcare and Transmissions & Distribution

Next Stage on from Quality Management

Philosophy

Interest Gained

agenda4
Agenda
  • The EFQM Excellence Model
  • The Progress of Change – The Wild West
  • The Explorer Years: 1995 – 2002
  • The Pioneer Years: 2002 – 2008
  • The Settler Years: 2008 – Present
  • The Future
slide14

2002 – 2008 Business Excellence becomes a driver

of business improvement

Regional & National Awards

Annual Strategic Review

Assessment made Mandatory

Excellence

Model

Pinch with Pride

Recognised

Benefits

Fully Embraced?

agenda5
Agenda
  • The EFQM Excellence Model
  • The Progress of Change – The Wild West
  • The Explorer Years: 1995 – 2002
  • The Pioneer Years: 2002 – 2008
  • The Settler Years: 2008 – Present
  • The Future
slide17

Business Excellence

Framework for sustainable value creation

One

The integrated technology company

Financial target system

Outperformingrevenue growth

Capital efficiency / ROCE

Capital structure

Growth (nominal) >

most relevant competitors

Siemens

M&A hurdle rates

SFS ROE

Dividend payout ratio

Sectors

Top EBITDA margins of respective markets throughout business cycles

Continuous Improvement in relation to market & competitors

Page 17

Page 17

slide18

Business improvement opportunities through EFQMwere gaining approval

EFQM Assessment was no longer mandatory…

..but most businesses then use it as a key input to strategy review!!

Clear framework of assessment progression

Lite

Qualification File Internal

Significant value add through improvement suggestions

UKEA

Active support of our improvement community

EEA

Pinch with Pride

R4E

this was supported by our top business excellence board aim
This was supported by our top+Business Excellence Board Aim

Business Excellence

Making business improvement

‘business as usual’for every Siemens employeein the UK

and we achieve this aim through
And we achieve this aim through…..

The “pull” approach – we are a

signpost to best practice

Through EFQM assessment & benchmarking

Through our top+ BE Community of over 200 people

And through our National and regional external best practice events and seminars

Through“Ask a question”

we like to pinch with pride
We like to Pinch with Pride!!!

We have many sharing mechanisms:

Contact Ian!

Top+ BE intranet

Siemens Social Media top+ BE Group

Corporate top+ and Lean sites

NoEE, BQF and EFQM Intranet Sites

Best Practice Sharing Events

Awards assessors experiences – NoEEA, BQF UKEA, EFQM EEA

the top be board has representation from all areas of siemens uk
The top+ BE Board has representation from all areas of Siemens UK

Chair – Gordon Wakeford

Energy – Dan McGrail

IC – David McIntosh, Sharon Wallace , Chris Beadsworth

Industry – Sue Bagguley

Healthcare – Ian Clarke, Ralf Seidler, Shaun Knights

Corporate – Jane Hart, Jennifer Newton

Cross Sector – Steve Ashton, Graham Jones,Marcus Hall, Jane HArt

Ireland - Aine Higgins

Secretary – Ian May

slide24

Industry

Healthcare

Infrastructure & Cities

Energy

We are still climbing the mountain

KEY:

Summit (1000 points / 29,035 ft)

Bosch

Drives Congleton

Healthcare Sales & Service

Industry Automation & Drives

In sight of the summit

Traffic Solutions,

Metering, Communications and Services,

Service Fossil

Transmission

On Oxygen

GSS Operations

Magnet Technology

Diagnostics Sudbury

Rail Systems

Renewables Onshore

Protection Devices

Past 21,000 ft

Well on their way

Water Technologies

Medium Voltage, Service Smart Grid

Fossil Instrumentation & Electrical

Industrial Power Lincoln, Renewables Offshore

Fossil Energy Services

Building Technologies

Rail Automation Mobile Communications

Left Base Camp

Service Renewables,

Metal Technologies,

Corporate Comms,

Legal, Business Development, HR, Low voltage

Base Camp, 100 points, 17000 ft

SRE, Logistics and Airport Solutions, Rail Automation Control and Information

Diagnostics Llanberis

IndustrySoftware, Invensys, Tronic

CorporateFinance

Off piste:

Oil & Gas UK

Financial Services

case study a employee engagement efqm journey
Case Study A: Employee Engagement & EFQM Journey

North of England Excellence

BQF UK Excellence

UK Excellence

Achievement Award

Leadership

700

North of England

Achievement award

People &

People Results

600

500

400

83%

EFQM Score

300

71%

68%

68%

200

62%

100

EFQM Score

Employee Engagement

case study business b and c show a clear relationship between profit and assessment score
Case Study: Business B and C show a clear relationship between profit and assessment score

UKExcellence

Winner

UKExcellence

Winner

UKExcellence

Winner

EFQMExcellence

Winner

UKExcellence

Finalist

UKExcellence

Finalist

UKExcellence

Finalist

MidlandsExcellence

Winner

Award Year

Comms

Healthcare

Profit

case study d
Case Study D

Recognition

Selected Key Performance Indicators

2007

Awarded Committed to Excellence status

2008

Internal Won BQF Achievement Award for Process Improvement & Highly Commended Best Electronics Plant& Assessor training

Profit in %

+23%

Sales

2009

Won Southern England Excellence award

+31%

2010

Won Best Factory Award & won Best Electronics and Electrical Plant AwardHighly Commended for People Management & Skills development.

Sales per employee

-10%

Manufacturing

Overhead Costs

Produced hours per head increased from 1213 to 1314 per year (8% increase)

2007

2008

2009

2010

2011

2012

3i suggestions per head increased from 4 to 8.8 per year.

agenda6
Agenda
  • The EFQM Excellence Model
  • The Progress of Change – The Wild West
  • The Explorer Years: 1995 – 2002
  • The Pioneer Years: 2002 – 2008
  • The Settler Years: 2008 – Present
  • The Future
business excellence is gaining momentum thanks to awards financial performance improvements
Business Excellence is gaining momentum thanks to Awards & financial performance improvements
  • Our business excellence/business improvement/quality priorities and activities will be:
  • More BE assessment,
  • More assessors,
  • More sharing,
  • Greater benchmarking,
  • More involvement in benchmarking in Europe

Systematic benchmarking with the

BQF & EFQM

The tools and techniqueswe will be using are:

EM Assessment, Lean,

Pinch with pride

  • (supported by strategically identified benchmarking needs)