EFQM Levels of Excellence Introduction to LoE
EFQM Levels of Excellence Overview Recognised for Excellence EQA Committed to Excellence
The main objectives of the Scheme • Provide clear milestones on the journey to Excellence • Maximise the number of organisations applying the fundamental concepts & principles of the EFQM Excellence Model • Provide practical products and services that help organisations improve • Provide consistent, European-wide recognition delivered by EFQM & its National Partners
Common features of all Levels 1. Based on feedback 2. Delivered to a common standard AND
Common features of all Levels 3. Based on the Model and its principles
Characteristics of Organisations applying C2E Typically: Have experience of introducing improvement initiatives but likely to be ad-hoc. Now interested in taking an organisational wide perspective Measure performance using mainly internal measures with little use of external comparisons as the basis for target setting Have little experience in the use of the EFQM Excellence Model & now looking for a low risk way of testing appropriateness for the organisation
The C2E Process - 1 Stage 1: Assessment against the 9 criteria of the EFQM Excellence Model and, as a result, identification of at least 3 relevant improvement actions. Stage 2: After a period of 6-9 months, site visit by independent Validator to confirm deployment of the improvement actions.
The C2E Process – 2 • Submission document – around 12 pages, covering the three improvement areas • Apply at any time • Full documentation for all applicants: • Applicant guide • Pack of 10 advice booklets • CD assessment workbook • Basic application fee 5000 Euro for EFQM Members, 6,500 Euro for non-members* • Members Bbest application fee € 3000
Outputs and Benefits from C2E • Identification of Organisations strengths and areas for improvement assessed against the most widely used management framework • Structured process for prioritising, documenting and implementing improvement activity • Feedback from external Validator on the implementation of the projects • Where successful, recognition (logo’s, certificates, database entry and newsletter mention)
Characteristics of Organisations applying R4E Typically: Most important results will have been improving for at least 3 years & will have external comparative data to put them into context. Major processes will be controlled, regularly reviewed & be showing demonstrable improvement over time Will have assessed against the EFQM Excellence Model more than once & will have scored at least 350 points.
The R4E Process - 1 • Pre-structured Submission Document based on 32 criterion parts • 3 Cycles during the year for applications • Full supporting documentation for applicants: • Applicants Guide • Blank submission Document • Excellence Model Brochure
The R4E Process - 2 • Assessment by a trained team of between 2-5 Assessors • Assessors will reach consensus as a team on strengths, areas for improvement & score for the organisation and determine issues to be explored during site visit • If the score is confirmed at 400+ points after site visit, the organisation will be recognised • Applicants will receive approximately 15 page feedback report and a scoring profile at the criteria level
Outputs and Benefits from R4E • External identification/validation of your Organisations strengths, areas for improvement & score profile by fully trained assessors using a proven management framework • A management development opportunity by the input of assessors to the process • Where successful, recognition (logo’s, certificates, database entry & newsletter mention)
EFQM Levels of Excellence Summary Recognised for Excellence • Based on the full EFQM model • 75 page submission in English • Team of 4 - 8 International Assessors • Consensus and Site Visit • Enhanced Feedback EQA • Recognition at around 550+ points • Based on the full EFQM Model • 51 page structured submission in the local language • 3 - 5 Assessors • Consensus and Site Visit • Feedback Report at criteria level • Recognition at 400+ points • Based on the 9 criteria of the Model • 12 page improvement plan Committed to Excellence • Two stage process, assessment and site visit • Supported by one Validator • Recognition based on implementation of an improvement plan