KNOWLEDGE MANAGEMENT. . . . . From Concept to Reality. A Presentation by Tim Cope Chief Information Officer UNSW 5 May, 2003. Approach. Concept Definition. Value Assessment Framework. Opportunity/Threat Modelling. How do we prioritise the opportunities
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. . . . From Concept to Reality
A Presentation by Tim Cope
Chief Information Officer
5 May, 2003
Value Assessment Framework
Focus of today’s presentation
1959 – Peter F. Drucker The knowledge worker
1966 – Michael Polyani Tacit and Explicit Knowledge
1989 - Karl Erik Sveiby The “Invisible Balance Sheet”
1991 - Skandia First corporate appointment of VP for IP
1995/6 First Business Conferences Building awareness of KM
1998 – World Bank Chooses KM as topic for annual world development report
Organisational structures that create accountability for KM
Applications that support KM processes
Enabling technologiesSo What Is Knowledge Management?
A proposition that responsiveness and innovation can be improved through the leveraging of collective wisdom and experience
…..this proposition is supported by:
It requires an integrated approach to identifying, managing, and (most importantly) sharing the information assets of the enterprise
Develop a culture of trust, autonomy, collaboration, and innovation
How IP will managed and leveraged.
Make KM part of the normal workflow and functions of the worker
How and why to use information and resources, and enable that knowledge to be more responsive and innovative
Engage individuals and communities, to flatten organisational structures and simplify communication paths
We must recognise that there is a value chain for “Knowledge” in just the same way that Michael Porter (1985) proposed that business functions be organised in terms of the value added to customers.
It can be argued that part of the societal role of a university is to nurture and protect this value chain
Which KM processes are active at the points of confluence in the Knowledge Value Chain and what are we looking for ?
Locate & Retrieve
Catalogue & Store
Knowledge Management services
Information and process management
E-mail, file servers, Internet / intranet services
Information and Knowledge Sources
World Wide Web
supports knowledge sharing
helps users to retrieve and analyse the information in the corporate memory
provides a corporate schema for knowledge classifications
provides the information management functions for captured knowledge
Exploring value of KM from 3 perspectives:
“If we only knew half of what we know, we would be twice as profitable”
Carla Fiorini, CEO Hewlett Packard Corp
This illustration was developed using data taken from the CWO Balance Sheet of 31 March 2001
Market Value $14.05 Billion
Similar drivers towards business performance, but the real value lies in enhanced research outcomes.
The collaborative efforts of universities towards Knowledge Management are likely to provide an ‘accelerator’ effect for research in each participating institution.
This, dis-intermediation of the current publishing business model, is something that will need to be carefully considered.
Relevance to the core mission:
. . . . From Concept to Reality
The End – Thank You