Curricula – KDZ Examples

1. Curricula – KDZ Examples Thomas Prorok

2. KDZ - Calender of Seminars • 1 – 2 day seminars of KDZ • Citizen orientation • Business management • Cost accounting • Management of building yards • Social planning • Local taxes • Law related seminars • Project Management • Public procurement • E-Government • Public Relations • Citizen orienation • Governance

3. Project-oriented in-service training (PIST) • provides participants with “off-the-job” skills and support the development of public sector managers “on the job”, • develop a basic understanding of the objectives and the substance of modern Public Management, • context of output-oriented Public Management, • modern instruments and procedures of Public Management, • identify requirements and consequences for their own leadership duties, • link the theoretical background of two weeks summer school with practical work on the basis of a project (work) for 9 months.

4. Project-oriented in-service training (PIST)

5. Project-oriented in-service training (PIST)

6. Project-oriented in-service training (PIST)

7. Project-oriented in-service training (PIST)

8. Training programmes for mid-level managers of the city of Vienna • Forward-looking concepts and strategies of the modern public administration in Western Europe • background of legal and institutional frames in Austria and in Vienna • necessity of changes • Fields of reforms and reform strategies • Instruments and methods for the concrete situation

9. Module 1 & 2 • The head of department as manager • Leadership in times of transition • Modernisation strategies • contract management, decentralised professional and resource responsibility, global budgeting, quality management, CAF • Strategic management – an overview • Leadership in a holistic management process • Leadership in a holistic management process • Staff development as a management task • HR planning • Searching and selecting employees • Training of new employees

10. Module 3 & 4 • Outcome-based management – controlling • Measuring performance and quality • Cost-benefit calculation – function, structure, practical examples • Benchmarking and key indicator comparison • Controlling • Contract management • Communication as a management tool • Leading with target agreements • Employee meetings • Team objective meetings • The executive as a team coordinator • Communication as a management tool • Preventing and addressing corruption

11. Module 5 & 6 • Citizen services – Change processes • Main tools of citizen and customer-orientation • PR – basics and approaches for the department • Change management • The main factors of successful change • Change processes in the department – stages, success factors and obstacles – practical examples • Strategygame: Management Behaviour • simulate an entire municipal department • numerous company-specific tasks in 5 game rounds of 90 minutes each • tasks must be solved under difficult conditions and in stressful conflict situations

12. Conclusions • Training for trainers • Establishment of new independent local in-service-trainings • Exchange of knowledge with training institutions on a national and international scale • Implementation of distance and internet learning methods • Homepage with the „local in service training initiative – LIST“