1 / 17

Quality and Social Responsibility

Quality and Social Responsibility. Michelle Mason June 23, 2010 . About the Presenter. Michelle Mason Managing Director, ASQ. What is Social Responsibility?. People and organizations Behaving ethically Having sensitivity toward: social cultural economic environmental issues.

jermaine
Download Presentation

Quality and Social Responsibility

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Quality and Social Responsibility Michelle Mason June 23, 2010

  2. About the Presenter Michelle Mason Managing Director, ASQ

  3. What is Social Responsibility? People and organizations • Behaving ethically • Having sensitivity toward: • social • cultural • economic • environmental issues

  4. Why Be Socially Responsible? • Consumers demand it • Makes good business sense • Produces bottom line results

  5. What is the connection between quality and social responsibility?

  6. 2008 ASQ Futures Study • Globalization • Social Responsibility • New Dimensions for Quality • Aging Population • Healthcare • Environmental Concern • 21st Century Technology

  7. The Quality Connection • Evolution of Social Responsibility

  8. The Quality Connection • Malcolm Baldrige Performance Excellence Criteria • Procedures for compliance with safety, health, and environmental standards • Mechanisms of corporate support of quality assurance activities outside the company.

  9. The Quality Connection • Malcolm Baldrige Performance Excellence Criteria • Governance Accountability

  10. One Standard for All • ISO 26000 • Implementation will be voluntary • Guidance will help define social responsibility • ASQ administers the U.S. Technical Advisory Group (TAG) on Social Responsibility

  11. ISO 26000 • Assist organizations in addressing SR • Provide practical guidance • Emphasize performance results and improvement • Increase confidence and satisfaction among customers and stakeholders • Be consistent

  12. ISO 26000 ISO 26000 is a guidance standard and not one that an organization becomes certified to, like ISO 9000 or 14000.

  13. Local SR Initiatives

  14. Local Efforts What can be done locally to promote SR efforts?

  15. ASQ Socially Responsible Efforts • The SRO • The SRO (Socially Responsible Organization),helps the world understand how quality impacts the bottom line. • Quality for Life • Seeks to share the stories of quality professionals that use their skills to positively impact the lives of others

  16. More Information American Society for Quality www.asq.org/social-responsibility The SRO* www.thesro.org Quality for Life www.asq.org/qualityforlife

  17. Questions?

More Related