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ICTP Computer Usage Guide by Johannes Grassberger

This comprehensive guide outlines the computer facilities at the ICTP, detailing locations, equipment, and login procedures for various operating systems like Windows, Linux, and UNIX. It includes instructions for accessing the home directory, managing email, printing, and network connections, as well as support contact information. Find essential details on guest house internet connectivity, room setups, available computer labs, and how to troubleshoot common issues. This resource aims to enhance your experience while utilizing ICTP's IT resources efficiently.

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ICTP Computer Usage Guide by Johannes Grassberger

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  1. Computer use at the ICTP By Johannes Grassberger, Scientific Computer Section

  2. Computer labs • Main building (MB):Ground floor: MBlab, Blue roomLevel 2S: one on each side/staircase • Adriatico Guest House (AGH):Level 1S: Eklund lab, Infolab, area in front of Infolab • Galileo Guest House (GGH):Entrance level: near the reception

  3. Equipment • Mostly PCs • A few UNIX terminals inMB level 2S cafeteria sideAGH level 1S in front of InfolabGGH entrance level • 1 Mac in Blue room (MB entrance level)

  4. Linux Windows PC Login

  5. Linux login • To switch to Windows, press Ctrl-Alt-Del

  6. Windows login • Log on to field must be ICTPDOMAIN • To switch to Linux, click on Shut Down… and choose Restart

  7. Sun UNIX terminals • In AGH level 1S and MB level 2S (cafeteria side)

  8. Changing the password • Use the passwdcommand in Linux or • Go tohttps://www.ictp.trieste.it:20000/

  9. Account facilities • Personal data area (“home directory”) • E-mail address • Use of Windows, Linux, UNIX • Printing

  10. Home directory • Accessible from all computers • Standard capacity (“quota”): 100 MB • Default login directory for Linux and UNIX • In Windows, mapped as G: drive (after double-clicking on the ICTP Home Directory icon)

  11. E-mail address • Your e-mail address isusername@ictp.trieste.it • There are usually several aliases based on your real name, like:lastname@ictp.trieste.itfirstname.lastname@ictp.trieste.itinitial.lastname@ictp.trieste.it

  12. Mail programs • In Linux/UNIX, use the program pine. • In Windows, do NOT use any mail client, e.g. Outlook Express. Instead: • Either run the terminal program to log in to a UNIX host (use one of these: unix1, unix2) • Or use the web interfacehttps://www.ictp.trieste.it/webmail/

  13. Printing • Identify the printer you want to use • Check its name (mb2, br1, agh3 etc.) • UNIX print commands usually work with the option-Pprintername • In Windows, choose the printer from the print dialog box.

  14. Connecting laptops: locations • Rooms in Guest Houses:1 active network socket per roomno cable (for sale in ICTP mail offices) • Dedicated desk spaces in or in front of computer laboratoriesnetwork cables already attached to wall outlets

  15. Connecting laptops: configuration • IP numbers must be obtained dynamically (DHCP)

  16. Connecting laptops: configuration • Web browsers must use our proxy:proxy.ictp.trieste.it, port 3128or via automatic setting:http://www.ictp.trieste.it/proxy.pac • SMTP server for mail programs should be: smtp.ictp.trieste.it

  17. On-line information On the ICTP home page http://www.ictp.trieste.it/ scroll to the bottom and click on Computers & Networks

  18. Help desk • MB, ground floor, Scientific Computer Section, room number 2 • Time table: Monday to Friday,10:30-12:00 and 13:30-15:00

  19. Contacting us by e-mail Use one of these addresses: • accounts account related matters • computer-hw hardware failures • scs-print Printing problems • email e-mail related problems • network network problems • software software questions • consult otherwise/if in doubt

  20. Contacting us by e-mail In the Subject line, please specify • Building • Room or area • Host/printer name • Operating system • Some keyword(s) For example: MBlab/mblab-5: CD drive broken

  21. Requests via web interface https://scs/support/ • Accessible after having submitted at least one request by e-mail • Trailing / in URL is mandatory • Allows checking status of requests and submitting new ones

  22. Contacting us by phone • 353 for computer help • 999 only for emergenciesthis means: problems affecting a large number of people, not single users

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