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Feedback Culture: Nurturing Our Organizational Values

Explore the essence of feedback in our organization's culture agenda. Learn about the importance, delivery, and reception of feedback. Discover how feedback shapes our shared assumptions, values, and beliefs. Embrace a culture that thrives on mutual support and constructive communication.

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Feedback Culture: Nurturing Our Organizational Values

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Presentation Transcript

  1. Feedback & Our Organization’s Culture

  2. Agenda • About our culture • Understand what is feedback • Who gives us feedback • The importance of feedback

  3. Our Culture • Is a system of shared assumptions, values, and beliefs • Defines what is of primary importance to us as an organization • Prescribes how resources are to be used • Establishes what we can expect from one another • Sets the tone for how team members treat each other • Is how we respond, react and behave

  4. Our Culture • Created by: • Our organization mission, vision and values • Department leaders • Team Members • People we serve • Families • Volunteers • Relationships

  5. One Phrase That Describes Our Culture • INSERT COMMUNITY-SPECIFIC phrases

  6. What is Feedback? • The helpful information or criticism about a prior action or behavior from an individual (or group) • We use that information to adjust and improve our future actions and behaviors • Examples of Feedback: • Residents giving feedback on available coffee, or flavors of food • A team member asking another team member what is wrong and explaining that the team member doesn’t smile, and always appears to be in a hurry.

  7. Who Gives Feedback?

  8. Importance of Feedback • Provides valuable information to make important decisions • Builds and maintains communication with others • It can motivate • Inspire action • Improve performance • It’s a crucial tool

  9. Whose Benefit?

  10. When is Feedback Given • Training evaluations • New Team Member orientation & onboarding assessments • One-on-one meetings with managers • Team Member development plans • Performance reviews • Chat sessions • Leadership meetings • Satisfaction surveys • Resident care plan meetings • Daily interactions with one another

  11. Who Gives Feedback?

  12. Using Feedback to Support Our Culture • Providing feedback isn’t solely the team leader’s responsibility • Teams are accountable for achieving collective goals • Individual team members are accountable to each other for their effort and contribution to the team • A team’s open feedback and communication provides mutual support and assistance to both the individual team member and broader team

  13. How to Deliver Feedback to One Another

  14. Phrases to Use • When would you have a few moments, I’d like to share some feedback • I’ve noticed that… • I’m not sure that idea would work because… • The ________ needs to be improved so that... • What do you think is the reason that we had problems with… • Can you tell me more about…

  15. How to Receive Feedback • Welcome the information • Say Thank You • Ask questions to seek to understand • Acknowledge mistakes and quickly correct them • Follow up with individual delivering the message to confirm improvements have been made

  16. How to Keep the Meeting Positive • Listen • Assume good intent • Remember feedback will only help you and others recognize: • Strengths • Weaknesses • Beliefs • Motivations • Emotions

  17. Feedback Culture • As an organization committed to improving and sustaining high quality, feedback has to be a part of who we are as an organization. • We’re a feedback culture!

  18. Questions or Comments?

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