Digital Inclusion Service Models

1. Digital Inclusion Service Models The following diagrams illustrate the service supply models being used in proof of operations projects initiated with Local Authorities by the Digital Inclusion Team (hosted by the City of London and funded by Central Government). Through this publication, the service designs represented in the diagrams are placed in the public domain for comment or any other purpose. The diagrams are the property of the Digital Inclusion Team, City of London, that makes them available under the Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales Licence. This publication does not affect the existing intellectual property of any participants in Digital Inclusion Team projects.

2. eClinics Proof of Operations Project £A N Lincs DIU SHA £B Provider eClinic System £C CSR DoH Web I/face Admin & Case Recording System IAPT £D N Lincs PCT Recording RDASH Foundation Trust POESIS Team Assignment Treatment Therapists Clients £E Commissions Therapy GP £A – £25k project manager, therapist PCs, web design £B – Buys year of seats £C – £15k customisation, project mgt, 2 seats £D – Operating budget £E – Employment costs Evaluation Commissions Evaluation DIT Univ

3. eClinics Live Operation £C N Lincs PCT £B Provider eClinic System RDASH Web I/face Admin & Case Recording System £B £D PCT X Promotes DoH £A Recording £E POESIS Team Treatment Assignment Therapists Clients Recommends Commissions Therapy GP £F SHA 2 PCT Y Employer £E £B eClinic Provider eClinic System B £C Web I/face £D Therapy Team £A – IAPT set-up funding £B – Clinical cost – set up & buys therapist seats £C – Operating budget – web services £D – Operating budget – admin IT £E – Employment & training costs £F – Private fees Case System Assignment Recording Treatment Therapists Clients Commissions Therapy GP

4. Employment Proof of Operations Project Univ DWP Employ-ment partners* Owns Job & training opportunities Operator System Targets CoL Recruits Initial data entry £B LSP, LAA £A £C SMS, web job alerts MIS Job & training opportunities Industry Body Agency Sign-up £A £D Sign-up, doorknocking Advisors Clients Tower Hamlets £E Evaluation Commissions Evaluation Evaluator £A – LA funding to deliver employment targets £B – £12.5k buys service £C – Buys initial data entry service £D – Employment costs £E – £10k support for evaluation DIT * Jobcentreplus, employers, trainers

5. Employment System Live Operation Local Government Social Enterprise National Commercial DWP, CLG Univ Employ-ment partners* Owns Job & training opportunities Operator System Targets CoL Recruits Tower Hamlets £B £A LSP, LAA SMS, web job alerts MIS Job & training opportunities Agency Sign-up Industry Body £C Sign-up, doorknocking Advisors Clients Employ-ment Agency X LSP, LAA £C Sign-up, doorknocking LA 1 Advisors Clients Job & training opportunities £A Targets SMS, web job alerts Sign-up £B LSP, LAA Recruits MIS LA 2 Other provider Other system Employ-ment partners* Job & training opportunities DWP, CLG £A – LA funding to deliver employment targets £B – Service set up and annual costs £C – Employment costs * Jobcentreplus, employers, trainers

6. Tyze Proof of Operations Project £A – Care plan budget/ indiv budget £B – Possible grant funding £C – IPTV install, train, support & service fee £D – Franchise/licence fee £E – Employment, training & support costs Commissions Evaluation DIT Evaluator Evaluation KHCC Broad-band-capital IPTV System Owns £C TV Access Support Animator PLAN Agent £E £A LA Care Services Content Client £D Web Access £B Tyze Site PLAN Network Procures for client DoH Stroke Club or support agency Recruits