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Administrator’s In-service

Administrator’s In-service. Information Technology. Welcome!. Brian Fuller- Innovation Cleon Franklin- Virtual School Scott Holcomb- Instructional Technology. Service Desk & Work Orders. Your point of contact for support and repairs. Contact us at: 416-2700 or http: //hd.scsk12.org .

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Administrator’s In-service

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  1. Administrator’s In-service Information Technology

  2. Welcome! • Brian Fuller- Innovation • Cleon Franklin- Virtual School • Scott Holcomb- Instructional Technology

  3. Service Desk & Work Orders • Your point of contact for support and repairs. • Contact us at: 416-2700 or http://hd.scsk12.org. • Hours of Service – 7am – 5pm *Open until 6pm for School Opening. • Want to learn more about the ‘Footprints’ work order system? Videos will be coming soon to MyLearningPlan. Watch for the first video titled ‘Footprints Self-Service Portal’ closer to school opening.

  4. Service Desk & Work Orders Within the work order system, you can reset your own password, and set up security questions.

  5. Service Desk & Work Orders A knowledge base of FAQ’s are provided for self-service assistance.

  6. School Support Associates • (SSA) School Support Associates provide technical support and instructs staff in the use of network, email, hardware, software and peripheral equipment in your School or Department. • They will have assigned schools, so that you will have a consistent person supporting your technical needs. • There are currently 41 SSA’s across the district.

  7. School Support Associates • SSA’s are the Technology support arm of the District.

  8. Instructional Technology Analysts • Instructional Technology Analysts (ITA) can be your content knowledge and integration experts, but not a replacement for IT Tech Support. • ITA's can help  address Integration of Technology in the classroom and in content areas. • ITA's can model Best Practice lessons with Teachers and Students using current classroom technologies. • ITA's can provide resources and information relating to new techniques and practices that enable students to use technology as a learning tool.

  9. Instructional Technology Analysts • ITA's can provide Instructional Technology Professional Development to help meet curriculum goals. • ITA's can meet with PLCs to review data and match up technology based resources to further student achievement. • ITA's can assist with evaluation of current, new and innovative technologies for the classroom. • ITA's can promote the district goals outlined in the current Technology Plan. • ITA's can be your liaison between your School and Information Technology.

  10. Instructional Technology Analysts • There are 25 ITA’s spread across the District. • During In-Service week, the ITA assigned to your school will come by to introduce themselves. • They will have assigned schedules and can share specific information with you.

  11. Computer Account Agreement • Each employee who works on a computer or has a Shelby County Schools email account will need to read and sign this form during the week of in-service. • This form will replace forms signed prior to July 1, 2013. • All Schools and Departments will need to sign the new form.

  12. Computer Account Agreement • These forms should be returned to Information Technology when completed. • Please send ALL forms from your School or Department at one time. • Please alphabetize forms prior to sending. • Please send by August, 5, 2013.

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